Hotel Rooms Not As Shown On Website: Rajarhat District Commission Directs Goibibo & Hotel To Refund Booking Amount Rs.14,550/ And Other Expenses

The Rajarhat, Additional District Consumer Disputes Redressal Commission, led by Mr. Sankar Kumar Ghosh and Mrs. Sagarika Sarkar, allowed a consumer complaint against the CEO of Goibibo. The complaint accused Goibibo of deficiency in services and unfair trade practices. The complainant had booked a hotel (Opposite Party no. 2) through Goibibo (Opposite Party no. 1) for the Kumbha...

Consumer Cases Weekly Round-Up: 1st October 2023 to 8th October 2023

National Consumer Disputes Redressal Commission NCDRC Grants Limited Relief To Indian Professional Golfer For Loss Of Luggage, Subject To Proving Actual Loss Case Title: Gaganjeet Bhullar vs. M/S Emirates Airlines A consumer complaint filed by Indian professional Golfer Gaganjeet Bhullar against Emirates Airlines for the loss of his baggage was partially allowed by the...

Consumer Cases Monthly Round-Up: September 2023

Ministry of Consumer Affairs, Food and Public Distribution NCDRC & Department Of Consumer Affairs Claims A Disposal Rate Of 188% In The Month Of August, 2023 In an official government notification issued on September 19th, the Ministry of Consumer Affairs, Food & Public Distribution has announced an outstanding achievement in resolving consumer cases by the...

Extra Charges For 3D Glasses For Watching 3D Movie, Kollam District Commission Orders Refund Compensation And Cost

The Kollam District Consumer Disputes Redressal Commission, presided by Mrs. S.K. Sreela along with Mrs. Sandhya Rani and Mr. Stanly Harold as members, allowed a consumer complaint against the theatre officials of G-Max Cinemas in Kerala (Opposite Party). The complaint was mainly about the cinema charging an extra Rs. 30/- for 3D glasses, which the consumer argued was unjust, as free...

Hyderabad District Commission: India Post Directed To Pay Rs. 20,000 For Tampering With Parcel

The District Consumer Disputes Redressal Commission – III, Hyderabad bench led by Mr. M. Ram Gopal Reddy along with Mrs. J. Shyamala and Mr. R. Narayan Reddy as members, partly allowed a consumer complaint filed by an IPS officer against India Post. The complaint alleged that the postal department had tampered with the parcels and valuable contents sent by the complainant from Hyderabad...

“Royal Dhaba”, Chandigarh, Held Liable For Not Refunding Excess Amount Collected.

The Chandigarh District Consumer Disputes Redressal Commission-I, headed by Mr. Pawanjit Singh and Mrs. Surjeet Kaur, allowed a consumer complaint. They held a local eatery in Chandigarh, known as the "Royal Dhaba," accountable for charging an astonishing ten times more than the actual bill. The complainant had a billing dispute with the Dhaba. Instead of a reasonable Rs. 465/-,...

NCDRC Grants Limited Relief To Indian Professional Golfer For Loss Of Luggage, Subject To Proving Actual Loss

A consumer complaint filed by Indian professional Golfer Gaganjeet Bhullar against Emirates Airlines for the loss of his baggage was partially allowed by the National Consumer Disputes Redressal Commission. Bhullar alleged that Emirates Airlines had mishandled his baggage, causing him inconvenience and financial losses. The NCDRC bench presided by Justice Ram Surat Ram Maurya...

Radisson's Failure To Refund Or Offer Alternative Venue For Wedding Deemed Service Deficiency: East Delhi District Commission Orders Booking Refund With Interest

The Delhi District Consumer Disputes Redressal Commission (East), led by Mr. S.S. Malhotra along with Mr. Ravi Kumar and Ms. Rashmi Bansal as members, allowed a consumer complaint against "The Country Inn & Suites By Radisson." The complaint was related to a venue booking made for the complainant's daughter's marriage in 2020. The customer contended that, due...

Defects In iPhone X, East Delhi District Commission Holds Apple Liable, Directs To Refund Rs. 91,000 With Compensation

The Delhi District Consumer Disputes Redressal Commission (East), led by Mr. S.S. Malhotra and members Ms. Rashmi Bansal and Mr. Ravi Kumar, allowed a consumer complaint against “Apple”. The complaint was regarding a defective iPhone X and deficient services provided by Apple and one of its service providers. This led to financial losses and distress for the complainant. As a...

Chandigarh District Commission Holds Yatra Online And British Airways Liable For Abrupt Flight Cancellation, Failure To Provide Alternatives, And Withholding Refund

The Chandigarh District Consumer Disputes Redressal Commission bench comprising Pawanjit Singh (President) and Surjeet Kaur (Member) held Yatra Online Private Limited and British Airways for their failure to inform the complainant of flight cancellation on time. It noted that on the abrupt cancellation of the scheduled flight, British Airways failed to make alternative arrangements...

Banks Must Investigate And Refund Unauthorized Transactions, Additional Bangalore District Commission Holds HDFC Bank And Kotak Mahindra Bank Liable

The Bangalore Urban II Additional District Commission Consumer Disputes Redressal Commission bench comprising of B. Devaraju (President) and V. Anuradha (Member) held HDFC Bank and Kotak Mahindra Bank liable for inaction following the formal complaint over a hacking incident of the complainant’s bank account that resulted in the loss of Rs 50,000 from his savings account. Brief Facts...

Telegraph Act Does Not Bar Remedy Under Consumer Protection Act, Kozhikode District Commission Orders Asianet Satellite Communication Ltd To Pay Compensation And Legal Costs

Recently, the Kozhikode District Consumer Disputes Redressal Commission bench comprising P.C. Paulachen (President), V. Balakrishnan (Member) and Priya (Member) held Asianet Satellite Communication Ltd liable for deficiency of service for disconnection of the complainant’s digital TV connection even after she paid the annual subscription fee of Rs 2,600 to the company....