Installation Of Inferior Quality Football Turf Despite Paying Full Amount For Superior Turf An Unfair Trade Practice: Kerala Consumer Commission

The Consumer Disputes Redressal Commission at Ernakulam recently held that repeated installation of inferior quality football turf despite payment of the full amount for installing a superior quality turf, would constitute unfair trade practice under the Consumer Protection Act. The Bench comprising President D.B. Binu, and Members V. Ramachandran and Sreevidhia T.N. held that the failure of...

District Commission Proceedings Mandatorily Require Presence Of President, Uttarakhand State Commission Nullifies Order

The State Consumer Disputes Redressal Commission, Uttarakhand bench, comprising Mr Justice D.S. Tripathi (President) and Mr B.S. Manral (Member), allowed an appeal against the impugned order of the District Commission, Haridwar, on the grounds of procedural irregularity. The State Commission held that the Consumer Protection Act requires the President of the District Commission to be...

Delay In Construction And Delivery Of Flat , NCDRC Directs DK Reality To Refund Amount With Interest

The National Consumer Disputes Redressal Commission, presided by Justice Ram Surat Ram Maurya along with Dr. Inder Jit Singh as a member, partly allowed a consumer complaint against D.K. Realty India Pvt. Ltd. (Opposite Party) for the delay in construction of a housing project named "Livsmart." The main contention was based on the delay in delivering the flat as per the agreed timeline and subsequent failure to respond to the complainant's requests for cancellation and refund. As a result, ...

Denial Of Insurance Claim, Bihar State Commission Dismisses Appeal By Reliance Nippon Life Insurance

The State Consumer Disputes Redressal Commission, Bihar bench comprising Mr Justice Sanjay Kumar (President), Mr Ram Prawesh Das (Member) and Shamim Akhtar (Member) dismissed an appeal filed by Reliance Nippon Life Insurance Company which contended misrepresentation of age on the policy holder's part while availing the policy. The State Commission held that the Insurance Company failed...

Mock Drill For Child Abduction, Harassment To New Born's Family, Gurgaon Commission Orders Cloud Nine Hospital To Pay 2 Lakh Compensation

The District Consumer Disputes Redressal Commission, Gurgaon (Haryana) bench comprising Shri Sanjeev Jindal (President), Ms Jyoti Siwach (Member) and Ms Khushwinder Kaur (Member) held Cloud Nine Hospital liable for conducting a mock-drill for child abduction soon after the baby was born, without informing the family. The hospital staff further failed to inform the gender of the child for...

Dancing Swing Ride Accident, NCDRC Directs Rizvana Amusement Co. To Pay Rs. 35 Lakhs To Complainant

The National Consumer Disputes Redressal Commission (NCDRC) bench led by Justice A.P. Sahi (President) held Rizvana Amusement, an amusement swing operator liable for deficiency in service due to an accident on a 'Dancing Chairs' swing which caused serious injury to the Complainant. The NCDRC awarded Rs. 25,00,000/- as pecuniary compensation and Rs.10,00,000/- as non-pecuniary compensation...

Issuance Of Unsolicited ATM Cards And Failure To Avoid Fraudulent Transactions, Gurgaon District Commission Holds SBI Liable For Deficiency In Service

The District Consumer Disputes Redressal Commission, Gurgaon (Haryana) bench comprising Shri Sanjeev Jindal (President), Ms Jyoti Siwach (Member) and Ms Khushwinder Kaur (Member) held State Bank of India liable for deficiency in service for its failure to ensure the safety of the Complainant's debit card and bank account. SBI issued 2 unsolicited ATM cards within a short...

Unilateral Cancellation Of Ticket And Denial Of Refund, Gurgaon District Commission Holds Yatra Online And British Airways Liable

The District Consumer Disputes Redressal Commission, Gurgaon (Haryana) bench comprising Shri Sanjeev Jindal (President), Ms Jyoti Siwach (Member) and Ms Khushwinder Kaur (Member) held Yatra Online and British Airways liable for unilateral cancellation of the Complainant's ticket and subsequent denial for adequate refund or resolution for over 2 years. The District Commission asked them...

Issuance Of Poorly Printed Bills On Low-Quality Paper With Inferior Ink Is 'Unfair Trade Practice': Ernakulam District Commission

The Consumer Disputes Redressal Commission at Ernakulam recently held that the issuance of poorly printed bills on low-quality paper or with inferior ink amounts to 'deficiency of service' or 'unfair trade practice'. The Bench comprising President D.B. Binu, and Members V. Ramachandran and Sreevidhia T.N. relied upon the decision in Tata Chemicals Ltd. vs Skypak Couriers Pvt. Ltd. (2001),...

Burden Of Proof For Manufacturing Defect Is On Complainant, Ernakulam District Commission Dismisses Complaint Against Skoda Auto And Its Seller

The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising Mr D.B. Binu (President), Mr Ramachandran (Member) and Mrs Sreevidhia T.N. (Member) dismissed a complaint against Skoda Auto India Pvt. Ltd. and its seller Marikar Engineers Pvt. Ltd. Skoda Division, Chakkal Bypass. The reason for the dismissal was that the Complainant could not prove...

Postal Departments Not Exempted From Liability For Delay Under Consumer Protection Act, Bihar State Commission Upholds Rs. 3 Lakhs Compensation

The State Consumer Disputes Redressal Commission, Bihar bench comprising Mr Justice Sanjay Kumar (President) and Mr Ram Prawesh Das (Member) held the Postal Office, Rohtas liable for delaying the admission application by 19 days due to which the Complainant’s son could not get admission in JNU, Delhi. The State Commission held that the Consumer Protection Act provides...

Mizoram State Commission Orders LPG Gas Distributors To Follow Guidelines

The State Consumer Disputes Redressal Commission, Mizoram bench comprising Dr. Lalthansangi (Interim President), Lalhmingmawia (Member), Sanny Tochhong (Member) and C. Lalrinkima (Member) directed the LPG gas distributors in Mizoram to carry fair trade practice by implementing the LPG Marketing Discipline Guidelines fully and by establishing an online ‘booking and delivery’ system...