Telegraph Act Does Not Bar Remedy Under Consumer Protection Act, Kozhikode District Commission Orders Asianet Satellite Communication Ltd To Pay Compensation And Legal Costs

Recently, the Kozhikode District Consumer Disputes Redressal Commission bench comprising P.C. Paulachen (President), V. Balakrishnan (Member) and Priya (Member) held Asianet Satellite Communication Ltd liable for deficiency of service for disconnection of the complainant’s digital TV connection even after she paid the annual subscription fee of Rs 2,600 to the company....

Delay In Conducting H1N1 Test Constitute Medical Negligence: NCDRC Directs Fortis Hospital To Pay Compensation

The National Consumer Disputes Redressal Commission (NCDRC), presided over by Hon’ble Mr Justice Sudip Ahlwalia allowed a revision petition with regard to a consumer complaint filed by the family members of a deceased patient, alleging negligence on the part of attending doctor and Fortis Hospital. The Commission held that the hospital's failure to promptly test the patient for...

Students Not To Be Considered As Consumers: Delhi District Commission Dismisses Consumer Complaint

The District Consumer Disputes Redressal Commission bench in Delhi (North-East), presided over by President Surinder Kumar Sharma and member Anil Kumar Bamba dismissed a consumer complaint filed against the Delhi Paramedical & Management Institute ("Opposite Party") alleging deficiency on their part. While relying on a past decision of the NCDRC, the District Commission...

BYJU’S Directed To Refund Rs 65,000 With Compensation To Customer: Hooghly District Commission Hold BYJU'S Liable For Unfair Trade Practices

The Hooghly District Consumer Disputes Redressal Commission, presided over by Mr. Debasish Bhandyopadhyay and Mr. Debasis Bhattacharya as a member, ruled in favor of a consumer complaint against BYJU’S, the well-known learning app provider. The complaint accused BYJU’S of engaging in dishonest and unfair trade practices. Specifically, the complaint alleged that...

Unilateral Cancellation Of Online Order Amounts To Unfair Trade Practice, Ganjam District Commission Holds Flipkart Liable

The District Consumer Disputes Redressal Commission in Ganjam, Berhampur bench comprising Satish Kumar Panigrahi (President) held Flipkart liable for unfair trade practices for cancelling the order without the consent of the complainant. The bench noted that Flipkart listed the product at a discounted rate, accepted the complainant's order, and later cancelled it without...

NCDRC Dismisses LIC’s Appeal And Orders It To Disburse Rs. 47.90 Lakh To Nominees

The National Consumer Disputes Redressal Commission (NCDRC) bench comprising Inder Jit Singh (Presiding Member) dismissed an appeal by the Life Insurance Corporation of India (LIC) against an order of the Gujarat State Consumer Disputes Redressal Commission. The NCDRC ordered LIC to pay Rs 47.90 lakh to the nominees of the complainant for rejecting the claims on the basis that...

Shopkeeper Held Liable For Not Returning Rs. 3 And Verbal Abuse, Sambalpur District Commission Orders Rs. 25,000 Compensation

The Sambalpur District Consumer Disputes Redressal Commission bench comprising Dr Ramakanta Satapathy (President) and Sadananda Tripathy (Member) held a Xerox shop owner liable for unfair trade practice for not refunding Rs 3 after the complainant handed him Rs 5, expecting a return of three rupees since the standard rate for a photocopy was Rs 2 per copy. The bench ordered the...

Defective Hearing Aid Device, Lack Of Cooperation, Ernakulam District Commission Orders Dwani Hearing Air Centre To Refund Amount, Pay Compensation And Legal Costs

The Ernakulam District Consumer Disputes Redressal Commission bench comprising of D.B Binu (President), Ramachandran (Member) and Sreevidhia T.N (Member) held a hearing aid centre liable of deficiency in services and unfair trade practices for selling a defective hearing aid piece to the complainant and for not refunding the price of a defective hearing aid even after accepting...

Insurance Claim Can Be Rejected On Non-Disclosure Of Material Facts, NCDRC Dismisses Appeal Against Birla Sun Life Insurance Co. Ltd.

The National Consumer Disputes Redressal Commission (“NCDRC”) bench comprising Subhash Chandra (Presiding Member) and AVM J. Rajendra (Member) dismissed an appeal against Birla Sun Life Insurance Co. Ltd. filed by the complainant who was the nominee of her deceased husband. The NCDRC highlighted the importance of good faith in insurance contracts and held that the complainant was...

Withholding Wedding Video Beyond Stipulated Time Amounts To Deficiency In Service, Bangalore District Commission Holds Photographer Liable

Recently, the Bangalore District Consumer Disputes Redressal Commission bench comprising of M. Shobha (President), K Anita Shivakumar (Member) and Suma Anil Kumar (Member) held a photographer liable for not delivering the wedding video even after 15 days following the complainant’s wedding. The bench while noting that the photographer repeatedly assured the complainant that the...

Consumer Cases Weekly Round-Up: 24th September 2023 –30th September 2023

Supreme Court 'Army & Air Force Liable' : Supreme Court Awards Rs 1.5 Crore Compensation To Air Veteran Who Contracted HIV During Blood Transfusion Case Title: CPL Ashish Kumar Chauhan (Retd.) vs. Commanding Officers & Ors. In a significant judgment that reaffirms the principles of upholding the dignity, rights, and well-being of armed forces personnel, the Supreme...

Uttarakhand State Commission Upholds Order Against National Insurance Company To Reimburse Loss Caused by Flood

The Uttarakhand State Consumer Disputes Redressal Commission bench comprising Ms Kumkum Rani (Judicial Member II) and Ms B.S. Manral (Member) upheld the Dehradun District Commission’s order against National Insurance Company Limited for wrongfully repudiating the complainant’s claim for his house which was destroyed due to floods. The insurance company failed to prove the alleged...