Consumer Cases Weekly Round-Up: 24th September 2023 –30th September 2023

Supreme Court 'Army & Air Force Liable' : Supreme Court Awards Rs 1.5 Crore Compensation To Air Veteran Who Contracted HIV During Blood Transfusion Case Title: CPL Ashish Kumar Chauhan (Retd.) vs. Commanding Officers & Ors. In a significant judgment that reaffirms the principles of upholding the dignity, rights, and well-being of armed forces personnel, the Supreme...

Uttarakhand State Commission Upholds Order Against National Insurance Company To Reimburse Loss Caused by Flood

The Uttarakhand State Consumer Disputes Redressal Commission bench comprising Ms Kumkum Rani (Judicial Member II) and Ms B.S. Manral (Member) upheld the Dehradun District Commission’s order against National Insurance Company Limited for wrongfully repudiating the complainant’s claim for his house which was destroyed due to floods. The insurance company failed to prove the alleged...

Central Mumbai District Commission Holds Shushrusha Citizens Co-Operative Hospital Liable For Deficiency In Service

The Central Mumbai District Consumer Disputes Redressal Commission bench comprising V.C. Premchandani (President) and M.P. Kasar (Member) held Shushrusha Citizens Co-Operative Hospital (Dadar) liable for deficiency of service and unfair trade practice for unjustly levying 15% mark-up charges for cashless hospitalization services availed by the complainant. Brief facts of the...

Deduction Of Excess Toll Tax, Panchkula Commission Holds Chandi Mandir Toll Plaza And ICICI Bank Liable, Directs Refund And Rs. 1 Lakh Compensation

Recently, the Panchkula District Consumer Disputes Redressal Commission bench comprising Satpal (President), Sushma Garg (Member) and Barhm Parkash Yadav (Member) held Himalayan Express Way Limited and ICICI Bank liable for their unfair trade practices and ordered them to pay a total of ₹1 lakh in punitive damages to the complainant. The complaint filed before the District...

Patient Could Not Prove Medical Negligence, Central Delhi District Commission Clears Neera Eye Centre’s Liability

Recently, the Central Delhi District Consumer Disputes Redressal Commission bench comprising of Inder Jeet Singh (President) and Vyas Muni Rai (Member) rejected a complaint filed against a doctor for medical negligence that resulted in alleged wrongful surgery on the complainant’s right eye. The bench emphasized the complainant's failure to provide sufficient proof of medical...

Medical Practitioners Not Liable For Unpredictable Events, Kerala State Commission Dismisses Complaint Against Hospital

The Kerala State Consumer Disputes Redressal Commission, led by President Justice Sri. K. Surendra Mohan, along with Judicial Member Sri. Ajith Kumar D. and Member Smt. Beena Kumary, recently dismissed a complaint filed by a woman who had undergone a delivery procedure at Velankanni Matha Hospitals. The State Commission rejected her allegations of negligence against the attending...

Can’t Grant Licence To Cinemas Without Elevators Or Ramps For Disabled, Thiruvallur District Commission Holds Gokulam Cinemas And District Collector Liable

Recently, the Thiruvallur District Consumer Disputes Redressal Forum bench comprising S.M. Latha Maheswari (President) and P. Murugan (Member) ordered Gokulam Cinemas to pay ₹1 lakh as compensation to the complainant with disability for neither providing elevators nor ramps to the cinema, which violated the Disability Act of 2006. The bench further directed the District...

Old Car Sold As New, Chandigarh-I District Commission Holds Honda Car Ltd. And Its Authorized Dealer Lally Motors Liable For Breach Of Trust

The Chandigarh District Consumer Disputes Redressal Commission-I bench comprising of Pawanjit Singh (President) and Surjeet Kaur (Member) held Honda Cars Limited and its authorized car dealer, Lally Motors, for selling an old car under false pretenses of it being new making the complaintant pay the price of a new one. The bench held Honda Cars Limited and its dealer jointly and...

Recurring Defects In New AC, North-West Delhi District Commission Orders Panasonic India To Pay Rs. 30k Compensation

The North-West Delhi Consumer Disputes Redressal Commission, led by Sanjay Kumar (President), Nipur Chandna (Member) and Rajesh (Member), found Panasonic India Private Limited liable for manufacturing a faulty air conditioner (AC) that remained dysfunctional despite multiple attempts at repair and replacement. As a remedy, the District Commission directed Panasonic to provide the...

Ferozepur District Commission Holds Nikvision Cameras Liable For Manufacturing Defective Cameras, Orders Refund Amount & Compensation

The Ferozepur District Consumer Disputes Redressal Commission bench comprising Smt. Kiranjit Kaur Arora (President) and Smt. Suman Khanna (Member) held Nikvision Camera’s Private Limited responsible for manufacturing defective cameras and DRV which caused mental agony and harassment to the buyer. Nikvision was ordered to refund the amount of the cameras and pay Rs. 5k compensation to...

Unfair Trade Practice By Western Union, Indore District Commission Directs Compensation And Litigation Cost

Recently, the Indore District Consumer Dispute Redressal Commission bench comprising of Balraj Kumar Paloda (President), Srimati Sadhna Sharma (Member) and Susri Nidhi Barange (Member) held Western Union liable of deficiency in service for an online money transfer service availed by the complainant for paying his college fees. The complainant contended that the transfer was not completed,...

Buyer Could Not Prove Defects In Philips Juicer Mixer, North-East Delhi District Commission Dismisses Complaint Against Philips India Ltd.

The North-East District Consumer Disputes Redressal Commission, led by Surinder Kumar Sharma (President) and Ms Adarsh Nain (Member), recently dismissed a complaint against Philips India Limited. In the complaint, the buyer had contended that the Philips juicer mixer had multiple defects that were not resolved by Philips, despite numerous follow-ups with their customer care. However,...