Consumer Cases
Person Can’t Claim Insurance Amount If Policy Is Not Transferred In His/her Name, Andhra Pradesh Commission Allows National Insurance Co’s Appeal
The Andhra Pradesh State Consumer Disputes Redressal Commission bench comprising Smt. C.V.S. Bhaskaram (Woman Member) and Sri B. Srinivasa Rao (Member), allowed an appeal filed by National Insurance Company Limited. This appeal contested the ruling of the District Commission, Machilipatnam (A.P.), which held the Insurance Company liable for payment and compensation despite the policy...
Death Of 18 ICU Patients In Chennai Hospital During 2015 Floods: State Consumer Commission Directs MIOT Hospital To Pay 20 Lakh Compensation
The Tamil Nadu State Consumer Disputes Redressal Commission has allowed a significant complaint filed against MIOT Hospital, alleging negligence and service deficiency on their part. According to the complaint the hospital failed to anticipate and manage flooding during the rainy season despite warnings from government agencies. This negligence resulted in a power outage where critical...
Consumer Cases Weekly Digest: 20th to 26th November 2023
Supreme Court BMW Car Damage: Supreme Court Refuses Claim For Replacement; Says Insured Can't Claim Anything More Than Insurance Policy Coverage Case Title: Bajaj Allianz General Insurance Co.Ltd. V. Mukul Aggarwal, CIVIL APPEAL NO.1544 OF 2023 Citation: 2023 LiveLaw (SC) 1000 The Supreme Court on Monday (20.11.2023) reiterated that an insured cannot claim anything more...
Can’t Raise Objections Regarding Nature Of Insured Property At Later Stage, NCDRC Dismisses Bajaj Allianz General Insurance Co.’s Appeal
The National Consumer Disputes Redressal Commission (NCDRC) bench, comprising Mr Subhash Chandra (Presiding Member) and Dr Sadhna Shaker (Member), dismissed an appeal filed by Bajaj Allianz General Insurance Company challenging the order of the Goa State Commission. The NCDRC dismissed the Insurance Company's objections concerning the classification of the property, which the...
"Electricity Connection Cannot Be Disconnected Without First Serving Notice": East Delhi Commission Orders BSES To Restore Electricity Along With Compensation
The East Delhi District Consumer Disputes Redressal Commission allowed a consumer complaint against BSES (Electricity Provider) regarding an unauthorized disconnection of electricity from two meters at a Delhi residence. The complainant, residing at premises with both commercial and domestic meters faced a power cut after receiving bills not in his name. BSES disconnected...
Failure To Refund Pre-Paid Amount Despite Order Cancellation: Cooch Behar Consumer Commission Holds Amazon India Liable, Orders Refund And Compensation
The Cooch Behar District Consumer Disputes Redressal Commission presided by Mrs. Rumpa Mandal along with Mr. Subhas Chandra Guin as member allowed a consumer complaint against Amazon India. The dispute was regarding a purchase made through Amazon for 30 items of Daffodils Mosquito Bug Bird Net Transparent White Barriers by the complainants. Despite payment of Rs. 17,970/- in advance,...
Bangalore District Commission Holds Flipkart Liable For Failure To Return After Cancellation Of Order Twice, Orders Refund And Compensation
The Additional District Consumer Disputes Redressal Commission-I, Bangalore (Karnataka) bench comprising Sri B. Narayanappa (President), Smt. Jyothi N (Member) and Smt. Sharavathi S.M. (Member) held Flipkart liable for cancelling the Complainant’s order two times due to unforeseen circumstances and for failing to refund the deducted amount. Flipkart was directed to refund...
Delay In Decision Due To Covid-19 Restrictions Is Not A Ground For Enhancement Of Compensation, H.P. State Commission Dismisses Appeal
The Himachal Pradesh State Consumer Disputes Redressal Commission bench, comprising Justice Inder Singh Mehta (President) and Mr R.K. Verma (Member), dismissed an appeal filed for the enhancement of the compensation amount awarded by the Shimla District Commission. The appellant cited inflation rates and number of hearings as a reason for such enhancement. The State Commission observed...
Web Check-In Link Not Provided And Late Info. Regarding Change In Schedule, Hyderabad District Commission Holds Alliance Air & MakeMyTrip Liable For Deficiency In Service
The District Consumer Disputes Redressal Commission-I, Hyderabad (Telangana) bench comprising Mrs B. Uma Venkata Subba Lakshmi (President), Mrs. C. Lakshmi Prasanna (Member) and Mr B. Rajareddy (Member) held MakeMyTrip and Alliance Air Aviation liable for deficiency in service for their failure to inform the Complainant regarding flight change schedule on time. Further, Alliance Air...
Customers Can’t Be Restricted From Bringing Own Carry Bag, Bangalore Commission Holds SPAR Hypermarket Liable For Unfair Trade Practices
The Additional District Consumer Disputes Redressal Commission-I, Bangalore (Karnataka) bench comprising Sri B. Narayanappa (President), Smt. Jyothi N (Member) and Smt. Sharavathi S.M. (Member) held Sparmax Hypermarket Store, Yelaharika, Bangalore liable for deficiency in service and unfair trade practices. The Store prohibited the concerned customer from bringing his carry bag, charged...
Punjab State Commission Holds Food Corporation Of India Liable For Delaying The Disbursement Of Medical Scheme Amount To Its Retired Employee
The State Consumer Disputes Redressal Commission, Punjab bench comprising Mr H.P.S. Mahal (Presiding Judicial Member) and Mrs Kiran Sibal (Member) held the Food Corporation of India’s Jalandhar divisional office and Punjab regional office liable for deficiency in service for delaying the disbursement of the medical health scheme claim. The State Commission directed it to pay a...
Tour Operator Fails to Provide Agreed Car Services: Alipurduar District Commission Orders Refund and Compensation
The Alipurduar District Consumer Disputes Redressal Commission in West Bengal allowed a consumer complaint filed by a customer who faced problems with a “tour operator”. The complainant paid Rs. 4,000/- for a car service but did not receive it on reaching the destination. Despite attempts to contact the operator, there was no response, so the complainant had to hire another...