Consumer Cases
Insurer Finding "Loopholes" To Deny Claims Under 'Corona Rakshak Policy' Unfair Trade Practice: Kerala Consumer Forum Orders Compensation
The Consumer Disputes Redressal Commission at Ernakulam recently awarded a sum of Rs. 1,20,000/- as compensation to a policy holder whose claim under the 'Corona Rakshak Policy' was rejected by M/S Star Health and Allied Insurance on the ground that the policy holder had not provided treatment records for bronchial asthma. The Bench comprising President D.B. Binu, and Members V. Ramachandran...
NCDRC Allows Appeal In Part By Jaypee Greens: Reduces The Interest, Allows Forfeiture Of Rs.7,00.000/- From Home Buyer
The National Consumer Disputes Redressal Commission bench presided by Hon'ble Mr. Justice Ram Surat Ram Maurya along with Mr. Bharatkumar Pandya as member recently allowed a consumer appeal. The dispute was between a homebuyer (Respondent) and a real estate company called "Jaypee Greens" (Appellant). The respondent had booked a flat in a housing project and alleged that the company...
New Delhi District Commission Holds Mool Chand Kairatiram Hospital Liable For Non-Disclosure Of Approved Insurance Claim
The District Consumer Disputes Redressal Commission-II, New Delhi comprising Ms. Monika A Srivastava (President), Ms. Kiran Kaushal (Member) and Sh. U.K. Tyagi (Member) held Mool Chand Khairatiram Hospital and Ayurvedic Research Institute liable for failure to disclose the amount approved by the third-party health insurance administrator. The District Commission also ordered...
Failure To Deliver Dining Set And Refund Amount, Shimla District Commission Holds Amazon India Liable, Awards Costs And Compensation
The District Consumer Disputes Redressal Commission, Shimla (Himachal Pradesh) bench comprising Dr Baldev Singh (President), Ms Yogita Dutta (Member) and Mr Jagdev Singh Raitka (Member) held Amazon India liable for failure to deliver a 6-seater dining set worth Rs. 17,108/-. Amazon not only failed to deliver the dining set but also failed to process the refund. Along with ordering Amazon...
New Delhi District Commission Holds Bajaj Allianz Insurance Co. Liable For Repudiating Genuine Claim On Delay Ground, Awards Compensation
The District Consumer Disputes Redressal Commission-VI, New Delhi bench comprising Ms Poonam Chaudhry (President), Mr Bariq Ahmad (Member) and Mr Shekhar Chandra (Member) held Bajaj Allianz General Insurance Company liable for repudiating a genuine insurance claim made by the owner of the missing truck. While holding that a claim cannot be repudiated on the ground of delay,...
New Delhi District Commission Holds Railway Board And Northern Railway Liable For Deficiency In Service, Orders Refund And Compensation
The District Consumer Disputes Redressal Commission-I, North Delhi bench comprising Divya Jyoti Jaipuriar (President), Ashwani Kumar Mehta (Member) and Harpreet Kaur Charya (Member) held Railway Board and Northern Railway liable for deficiency in service due to which the complainant could not seek a refund for an un-confirmed train ticket. Brief Facts: Saurabh Sinha (“Complainant”)...
Shimla District Commission Holds U.P. State Road Transport Corporation Liable For Sudden Cancellation Of Bus Ticket And Delayed Refund, Awards Rs. 6k Compensation
The District Consumer Disputes Redressal Commission, Shimla (Himachal Pradesh) bench comprising Dr Baldev Singh (President), Yogita Dutta (Member) and Jagdev Singh Raitka (Member) held Uttar Pradesh Road Transport Corporation liable for deficiency in service for sudden cancellation of bus ticket of the aggrieved passenger and his family. The Transport Corporation not only failed to...
Consumer Commission Not A Forum For Matters Involving Serious Allegations Of Fraud, Forgery Etc. Shimla District Commission
The District Consumer Disputes Redressal Commission, Shimla (Himachal Pradesh) bench comprising Dr Baldev Singh (President), Ms Yogita Dutta (Member), and Mr Jagdev Singh Raitka (Member), dismissed a consumer complaint on account of it involving serious allegations of fraud, forgery, and cheating. The District Commission held that a consumer commission is unsuited for such matters...
Panipat Commission Holds Axis Bank Liable For Delaying Release Of Fixed Deposit After Maturity Date
The Panipat District Consumer Disputes Redressal Commission bench comprising of Dr. RK Dogra (President) and Dr. Suman Singh (Member) held Axis Bank liable of deficiency of service for not releasing the Fixed Deposit of Rs 1.4 Lacs to the complainant, even after the maturity date.Brief Facts:M/s Sidharath Wollen Mills (“Complainant”), a business based in Panipat, ordered Viscose...
Consumer Receives 1.5GB Instead Of Promised 2GB Daily Data On Rs. 479 Recharge: Ernakulum District Commission Directs Vodafone To Pay Rs. 10,000 Compensation
The Ernakulam District Consumer Disputes Redressal Commission, presided by Mrs. Ravi Susha with Mrs. Moly Kutty Mathew and Mr. Sajeesh K.P as members, has allowed a consumer complaint against Vodafone Idea Ltd. The dispute was regarding a prepaid recharge made by a consumer. The consumer had purchased a recharge plan for Rs. 479/-, with the expectation of receiving 2GB of data daily for 56...
Kerala Consumer Forum Imposes Rs.35K Cost On Shop Owner For Charging Customers Rs.35 Above MRP On Ladies Garment
In a significant decision, the Consumer Disputes Redressal Commission at Thrissur invoked Section 14(1) (hb) of the Consumer Protection Act,1986 to direct an inner wear garments shop to pay an amount of Rs. 20,000/- to the Legal Benefit Fund (LBF) maintained at Registry of the Commission, towards reparation for the loss and injury inflicted on a large number of consumers who are not...
Consumer Cases Monthly Round-Up: October 2023
Supreme Court Consumer Disputes Are Non-Arbitrable, Consumers Can't Be Compelled Into Arbitration: Supreme Court Case Title: M. Hemalatha Devi & Ors V. B. Udayasri, Civil Appeal Nos.6500-6501 of 2023, Citation: 2023 LiveLaw (SC) 902 The Supreme Court recently held that consumer disputes are non-arbitrable disputes and that a party cannot be compelled into arbitration just...