Consumer Cases
'Deficiency In Service': Kerala Consumer Court Orders Builder To Compensate Naval Captain Who Lost Home Following Maradu Flat Demolition
The District Consumer Disputes Redressal Commission at Ernakulam on Monday ordered the construction company, M/S Holyfaith Builders & Developers Pvt. Ltd., to pay compensation to a Naval Captain who lost his housing following the demolition of Holyfaith H2O apartments in Maradu, in pursuance of the Apex Court decision.The Bench comprising President D.B. Binu and Members V. Ramachandran...
Defective Rubber Saplings; Kollam District Commission Directs Nursey To Refund, Awards Rs 50,000 Compensation To Farmer
The Kollam District Consumer Disputes Redressal Commission, presided by Smt. S.K. Sreela with Smt. S. Sandhya Rani and Mr. Stanley Harold as members, allowed a consumer complaint filed by a senior citizen farmer against a Rubber Nursery. The farmer initially requested 225 rubber saplings of a specific variety but received defective ones. It was later discovered that some of the...
Rewari District Commission Holds Vishal Mega Mart Liable For Deficiency In Service For Failure To Return Trousers
The District Consumer Disputes Redressal Commission, Rewari (Haryana) bench comprising Sanjay Kumar Khanduja (President) and Rajender Parshad (Member) held Vishal Mega Mart liable for deficiency of service for failure to return a couple of trousers after providing an assurance and a credit note to their customer. Vishal Mega Mart and its officials neither returned the trousers...
Charging In Excess Of MRP Amounts To Deficiency In Service, Ludhiana District Commission Holds Cell Cafe Liable
Recently, the District Consumer Disputes Redressal Commission, Ludhiana, Punjab bench comprising of Sanjeev Batra (President), Jaswinder Singh (Member) and Monika Bhagat (Member) held liable a phone seller in Ludhiana of deficiency in service and unfair trade practice for overcharging in excess of MRP for an iPhone purchased by the complainant. Brief...
Malfunctioning In Newly Bought Refrigerator, Hyderabad-III District Commission Orders LG Electronics To Refund Amount, Pay Compensation
The District Consumer Disputes Redressal Commission-III Hyderabad bench comprising Ram Gopal Reddy (President), J Shyamala (Member) and R Narayan Reddy (Member) held LG Electronics liable for deficiency in service for selling a refrigerator which malfunctioned shortly after the Complainant bought it. The problem persisted even after technicians supposedly repaired it on...
'Significance Of Passengers' Time Undeniable': Kerala Consumer Forum Awards Rs. 60K Compensation To Passenger Affected By 13 Hrs Delay Of Train
The Ernakulam District Consumer Disputes Redressal Commission recently ordered the Southern Railway to compensate a passenger for the inconvenience caused to him by the 13-hour delay of the Chennai-Alleppey Express. The Bench comprising President D.B. Binu and Members Ramachandran V and Sreevidhia T.N observed that despite being a significant Public Sector Undertaking, the Indian Railways...
Consumer Cases Weekly Round Up: 16th October to 22nd October
Supreme Court Consumer Disputes Are Non-Arbitrable, Consumers Can't Be Compelled Into Arbitration: Supreme Court Case Title: M. Hemalatha Devi & Ors V. B. Udayasri, Civil Appeal Nos.6500-6501 of 2023, Citation: 2023 LiveLaw (SC) 902 The Supreme Court recently held that consumer disputes are non-arbitrable disputes and that a party cannot be compelled into arbitration just...
Shocked By Big Malls Not Allowing Customers To Carry Their Own Bags: Bengaluru Consumer Court Asks Ikea To Refund ₹20 To Customer, Pay Compensation
A consumer court in Bengaluru has directed Ikea India Private Limited to refund a sum of Rs 20 charged for providing a carry bag to its customer along with interest and pay a compensation of Rs 1000 for harassment and mental agony caused to the complainant. The bench headed by President B Narayanappa expressed shock at the level of service provided by the large malls and showrooms by not...
No Case Of Medical Negligence If Complications Suffered By Patient Totally Unrelated To Medical Procedure Undergone: Supreme Court
The Supreme Court while deciding a case of medical negligence held that principles of Res Ipsa Locutor get attracted where circumstances strongly suggest partaking in negligent behaviour by the person against whom an accusation of negligence is made. Res ipsa loquitur means “the thing speaks for itself”.In the context of a legal claim based on negligence, res ipsa loquitur essentially...
Bengaluru District Commission Holds IndusInd Bank Liable For Refusal To Refund Invested Amount Of Rs. 16.16 Lakhs
The Bengaluru-IV Additional District Consumer Disputes Redressal Commission bench comprising of Ramachandra, M.S. (President), Nandini H Kumbhari (Member) and Shrinidhi (Member) held IndusInd Bank liable for unfair trade practices, negligence, and a breach of their duties as prudent bankers for not refunding investments made by the complainant amounting to Rs 16.16 Lacs...
Insurance Co. Can’t Appoint Second Surveyor In Absence Of Valid Reasons, NCDRC Orders United India Insurance Co. To Disburse Amount, Pay Compensation
The National Consumer Disputes Redressal Commission bench comprising Dr Inder Jit Singh (Presiding Member) held that emphasized that when determining whether the appointment of a second or successive surveyor by the insurance company is justified, one must take into consideration the necessity of doing so based on the relevant facts and circumstances, including the deficiencies...
Kerala Consumer Forum Orders MakeMyTrip To Compensate Couple For Cancellation Of Travel Package Due To VISA Rejection
The Consumer Disputes Redressal Commission at Ernakulam has recently ordered travel booking company MakeMyTrip to refund the money paid by a couple for a travel package and to compensate them for trip cancellation due to rejection of VISA application.The Bench comprising President D.B. Binu and Members Ramachandran V and Sreevidhia T.N observed that VISA application was rejected due to...