Consumer Cases
Kerala Consumer Forum Orders MakeMyTrip To Compensate Couple For Cancellation Of Travel Package Due To VISA Rejection
The Consumer Disputes Redressal Commission at Ernakulam has recently ordered travel booking company MakeMyTrip to refund the money paid by a couple for a travel package and to compensate them for trip cancellation due to rejection of VISA application.The Bench comprising President D.B. Binu and Members Ramachandran V and Sreevidhia T.N observed that VISA application was rejected due to...
Indigo Held Liable For Denying Boarding And Losing Passenger’s Bag, Sirsa District Commission Awards Rs. 1 Lakh Collective Compensation
The District Consumer Disputes Redressal Commission, Sirsa bench comprising Padam Singh Thakur (President) and O.P. Tuteja (Member) held Indio Airlines liable for the luggage of the complainant’s son which went missing when they were asked to take the next available flight. The bench noted that airlines must exercise reasonable care in handling passengers and their baggage....
24 Hrs Hospitalisation Avoided Due To Technological Advancement, Kerala Consumer Forum Directs Insurer To Reimburse Policy Holder Discharged Same Day
A Consumer Commission in Kerala has ordered an insurance company to reimburse the medical expenses borne by a policy holder for treatment of his mother (included in the policy) even though she was not hospitalised for 24 hours, upon noting that as per IRDAI guidelines the treatment given to her should not be excluded in health insurance policies.The Bench comprising President D.B. Binu...
Chandigarh-I District Commission Holds Jakara International For Unfair Trade Practices
The Chandigarh-I District Consumer Disputes Redressal Commission bench comprising Pawanjit Singh (President), Surjeet Kaur (Member) and Suresh Kumar Sardana (Member) held one visa consultant firm, Jakara International Pvt. Ltd, liable for deficiency in service and unfair trade practices by presenting a rosy picture of a bright future for the complainant studying abroad. The bench...
South Chennai District Commission Holds IDFC First Bank Liable For Deducting EMIs During Covid Moratorium
The South Chennai District Consumer Disputes Redressal Commission bench comprising TMT B. Jijaa (President) and TR Shivakumar (Member) held IDFC FIRST Bank liable for deficiency in service for deducting the EMI instalments during the COVID-19 pandemic when the government through a notification announced moratorium for six months. The bench noted that service was deficient on the part of...
Can't Charge For iPhone Repair Service Within Warranty Period, South Chennai District Commission Holds Apple And Its Service Providers Liable
The South Chennai District Consumer Disputes Redressal Commission bench is comprised of TMT. B. Jijaa (President), T.R. Sivakumhar (Member) and S Nandagopalan (Member) held Apple India Private Limited, B2X Service Solution India Pvt Ltd, and iCare Apple Authorized Service Centre jointly and severally liable for deficiency of service for refusing to repair an iPhone which was under...
Explosion Of Smartphone While Charging, South Delhi District Commission Orders OnePlus To Pay Compensation And Legal Costs
The District Consumer Disputes Redressal Commission, South Delhi-II bench comprising of Monika Aggarwal Srivastava (President), Dr. Rajender Dhar (Member) and Ritu Garodia (Member) held OnePlus India culpable for selling a defective mobile phone which exploded and caught fire while it was charging and even after multiple over heating complainants by the complainant the OnePlus did...
Bangalore District Commission Holds Axis Bank Liable For Releasing Funds Without Proper Verification
The Bangalore Urban-II Additional District Consumer Disputes Redressal Commission bench comprising Sri B. Devaraju (President) and Smt. V. Anuradha (Member) held Axis Bank liable for transferring the complainant’s loan amount without his explicit instruction to do so. The loan, totalling Rs. 38 Lakhs, pertained to two residential flats for which Axis Bank transferred Rs. 3.82 lakhs to...
Hisar District Commission Orders Havells To Refund And Compensate For Failure To Repair Defective Air Oven
The District Consumer Disputes Redressal Commission, Hisar bench comprising of Jagdeep Singh (President), Rajni Goyat (Member) and Dr. Amita Agarwal (Member) held Havells India liable of deficiency in service for not adequately responding to the complainant’s numerous attempts to seeking resolution to the defective Air Oven even though the product was under warranty period. The...
Misuse Of Consumer Protection Act Can’t Be Allowed, Namakkal District Commission Imposes Rs. 20k Penalty On The Complainant For Filing Vexatious Complaint
Recently, the District Consumer Disputes Redressal Commission, Namakkal bench comprising of Dr Thiru v. Ramaraj (President) and Thiru A.S. Rathinasamy (Member) imposed Rs. 20,000/- fine on the complainant for filing a vexatious complaint against the Sub-Post Master, Namakkal. The bench emphasized that such misuse could hinder the very purpose of the Consumer Protection Act, which is...
Bengaluru District Commission Holds VIBES Healthcare Liable For Imposing One-Sided T&C On Customer For Anti-Obesity Treatment
The Bengaluru-IV Additional District Consumer Disputes Redressal Commission bench comprising Rarnachandra (President), H.N. Shrinidi (Member) and Nandini H Kumbhar (Member) held VIBES Healthcare Ltd. liable for not refunding the security deposit of Rs 40,000 after the complainant experienced severe pain due to health issues post Bariatric Sleeve Surgery sessions. The bench ordered Vibes...
Delivery Of Defective Cooler Bought Online, Hazaribag District Commission Holds Crompton Greaves Ltd. Liable For Refund And Compensation
The District Consumer Disputes Redressal Commission, Hazaribag bench comprising of Kumar Shukla (President), Anita Bala (Member) and Prem Kumar Singh (Member) held Crompton Greaves Consumer Electrical Ltd. liable for deficiency in service for selling and delivering a defective and non-functional cooler to the complainant who ordered the cooler online. Brief Facts:...