Consumer Cases Weekly Round-Up: 9th October 2023 to 15th October 2023

National Consumer Disputes Redressal Commission NCDRC Orders Haryana Transport Department To Pay Compensation For Its Failure To Prevent Smoking Inside Public Buses The National Consumer Disputes Redressal Commission (“NCDRC”) bench comprising Dr Inder Jit Singh (Presiding Member) directed the Haryana State Transport Department to take appropriate measures to stop the menace...

Consumer Disputes Are Non-Arbitrable, Consumers Can't Be Compelled Into Arbitration : Supreme Court

The Supreme Court recently held that consumer disputes are non arbitrable disputes and a party cannot be compelled into arbitration just because they are a signatory to an arbitration agreement. A bench of Justice Sanjay Kishan Kaul and Justice Sudhanshu Dhulia observed that the Consumer Protection Act is a piece of welfare legislation with the primary purpose of protecting the interest of...

Services Rendered For Commercial Purposes Cannot Be Entertained, NCDRC Allows LG Electronics’ Appeal

The National Consumer Disputes Redressal Commission (NCDRC), consisting of Sudip Ahluwalia and AVM J. Rajendra, ruled in favor of LG Electronics in their appeal against Shree Jagannath Hospital and Research Centre. The hospital had contracted LG Electronics to install a Multi Power System in their theater, but the installation did not occur as planned. The hospital filed a...

NCDRC Dismisses Complaint Against Lala Lajpat Rai Memorial Medical College For Alleged Failure Of Premature Screening Of A 3-Week-Old Child

The NCDRC bench comprising A.P. Sahi (President) and Dr. Sadhna Shaker (Member) cleared all allegations against Dr. Amit Upadhyay of Lala Lajpat Rai Memorial Medical College for the alleged failure of Retinopathy or premature screening of a 3-week-old baby. The NCDRC relied on various inquiry and departmental reports and other circumstantial evidence to hold that the doctor and the...

Price Hike In Holiday Package After First Instalment, South Goa District Commission Holds MakeMyTrip India Liable For Unfair Trade Practices

The South Goa Consumer Disputes Redressal Commission bench comprising of Sanjay M. Chodankar (President) and Nelly H. Pereira e D’Silva (Member) held MakeMyTrip liable of unfair trade practices for increasing the price of the holiday package by Rs 72k after the complainant had paid one installment of the same. The bench noted that this led to complainant ultimately cancelling the...

Hyundai Car Catches Fire While Driving, Hassan District Commission Holds Hyundai India, Its Seller And Showroom Liable

The Hassan District Consumer Dispute Redressal Commission bench comprising of Chanchala CM (President), HV Mahadev (Member) and Anupama R (Member) held Hyundai India and its authorised dealer liable for deficiency in service and unfair trade practices for selling a car with manufacturing defect which subsequently led to car catching fire while the complainant was travelling....

NCDRC Sets Aside State Commission’ Order Directing Mercedes To Replace The Car

The National Consumer Disputes Redressal Commission, presided by Mr. Subhash Chandra along with AVM J. Rajindra as a member, recently allowed Mercedes Benz India Pvt. Ltd.'s appeal against a State Commission's order. The State Commission had directed Mercedes to replace a defective car with a similar model or refund the purchase price, and pay interest to the consumer who complained...

Inadequate Cooling And Loud Noise In New Refrigerator, Bidar District Commission Holds LG Electronics And Reliance Retail Liable

The District Consumer Disputes Redressal Commission in Bidar (Karnataka) bench comprising Mabu Saheb (President) and Kum. Kavita (Member) held Reliance Retail liable for deficiencies in service, negligence, and unfair trade practices for selling a defective LG refrigerator to the complainant. The bench ordered LG Electronics Pvt. Ltd. and Reliance Retail Ltd. to compensate the...

Can’t Charge Additional Amount On Occupation Certificate, Rewari Commission Orders HUDA To Refund Fee, Pay Compensation And Legal Expenses

The Rewari District Consumer Disputes Redressal Commission bench comprising of Sanjay Kumar Khanduja (President) and Rajender Parshad (Member) held Haryana Urban Development Authority (HUDA) liable of unfair trade practices for charging additional sum from the complainant for an occupation certificate even though the allotment letter for the plot was issued back in...

Sudden Explosion Of Mobile Phone, Amritsar District Commission Orders Oppo Mobiles And Its Authorized Service Centre Liable

The Amritsar District Consumer Disputes Redressal Commission bench comprising of Jagdishwar Kumar Chopra (President) and Lakhwinder Pal Gill (Member) held Oppo Mobiles and its authorized service centre responsible for deficiency in service. This deficiency was linked to an explosion of an Oppo mobile phone that had been purchased by the complainant, resulting in an injury and a...

Chandigarh District Commission Holds Regional Passport Office And Passport Seva Kendra Liable For Delayed Delivery Of Passport

The Chandigarh District Consumer Disputes Redressal Commission bench comprising of Pawanjit Singh (President) and Surjeet Singh (Member) held Chandigarh Regional Passport Office and Passport Seva Kendra liable of deficiency in service for delay delivery of the complainant’s renewed passport which led to significant personal inconveniences to him and his wife, including missing out...

Central Delhi District Commission Holds Regalo Kitchens Pvt. Ltd. Liable For Failure To Install Modular Kitchen Timely

The Central Delhi District Consumer Dispute Redressal Commission bench comprising of Inder Jeet Singh (President), Shahina (Member) and Vyas Muni Rai (Member) held Regalo Kitchens Pvt. Ltd. liable of unfair trade practices for not installing the Modular Kitchen at the complainant’s property as promised and the delay in providing electrical and plumbing drawings and repeatedly changing...