Consumer Cases
Sahara City, Chandigarh-I Commission Orders Sahara Group To Refund, Pay Compensation, Litigation Costs To Home Buyer
Recently, the Chandigarh District Consumer Disputes Redressal Commission-I bench comprising Pawanjit Singh (President) and Surjeet Kaur (Member) held Sahara Group liable for deficiency in service for not offering possession of the home units within the Sahara City to the complainant. The bench noted that collecting money from prospective buyers without obtaining required...
Trip Cancellation, Chandigarh Commission Orders The Club Resorto Hospitality To Refund Amount, Pay Compensation And Litigation Cost
The District Consumer Disputes Redressal Commission-I, Chandigarh bench, led by Shri Pawanjit Singh as President and Surjeet Kaur as Member, found Club Resorto Hospitality Limited ("the Club") responsible for inadequate service due to the cancellation of the complainants' anniversary trip, which the Club attributed to adverse weather and road conditions. Furthermore, the Club was...
Delhi District Consumer Commission Holds Canara Bank Liable For Harassment Of Customer
Recently, the North East Delhi District Consumer Disputes Redressal Commission bench comprising of Surinder Kumar Sharma (President), Anil Kumar Bamba (Member) and Adarsh Nain (Member) held Canara Bank liable for deficiency of service for failing to update the deposit made by the 76-year-old complainant in his account following the merger of Syndicate Bank with Canara...
Bank's Failure To Provide Insurance Policy Despite Deducting Premium 'Unfair Trade Practice': Kerala Consumer Forum Orders Compensation
The District Consumer Disputes Redressal Commission at Ernakulam has ordered the Canara Bank to compensate a customer for its failure to provide insurance coverage and certificate to him, despite deducting the premium for the same.The Bench comprising President D.B. Binu and Members V. Ramachandran and Sreevidhia T.N. observed,"The actions of the opposite party, i.e., their assurance of...
Valid Ex-Parte Interim Order, Delhi State Commission Dismisses Punjab Housing Finance Ltd.’s Appeal
Recently, the Delhi State Consumer Disputes Redressal Commission bench comprising Justice Sangita Dhingra Sehgal (President), Ms Pinki (Member) and Mr. J.P. Agrawal (Member) dismissed the first appeal of PNB against an ex-parte interim order of the Delhi District Commission-VI, calling the first appeal “premature”. It was held that District Commissions have the power to issue and...
Abrupt Cancellation Of Bus Service, Hyderabad District Commission Orders Orange Tours And Travel To Refund Ticket Amount And Pay 10k Compensation
Recently, the Hyderabad District Consumer Disputes Redressal Commission – II bench comprising Vakkanti Narasimha Rao (President), Jawahar Babu (Member) and Madhavi Sasanakota (Member) held Orange Tours & Travels liable for cancelling a bus service just before the boarding time, causing significant mental anguish to the complainant. The District Commission has ordered Orange Tours...
Intermediaries Liable For Defective Products, North-East Delhi Commission Orders Flipkart And Lenovo To Refund Phone Cost, Pay 15k For Mental Agony And 5k For Litigation Costs
Recently, the North-East Delhi District Consumer Disputes Redressal Commission bench comprising Surinder Kumar Sharma (President) and Anil Kumar Bamba (Member) noted that intermediaries like Flipkart and Amazon held a certain responsibility in ensuring product quality within their platform. The bench further held that agents or intermediaries had an obligation to uphold the standard of...
Removal Of Ovary Without Consent, New Delhi Commission Orders Mool Chand Khairati Ram Hospital To Pay Rs. 5 Lakh Compensation, 50k Litigation Cost
Recently, the District Consumer Disputes Redressal Forum-II in New Delhi bench comprising Monika A. Srivastava (President), Kiran Kaushal (Member) and U.K. Tyagi (Member) held Shri Mool Chand Khairati Ram Hospital liable for negligence in treatment and removal of complainant’s right ovary which subsequently led to permanent disability, hormonal imbalances, and psychological...
Kolkata Commission Rules In Favour Of Student: National Academy Of Media And Events Directed To Pay Rs. 50,000
Recently, the District Consumer Disputes Redressal Commission in Kolkata (Unit – II Central) presided by Mrs. Sukla Sengupta along with Mrs. Sahana Ahmed Basu and Mr. Reyazuddin Khan as members allowed a consumer complaint against Principal National Academy of Media and Events. The key issue was that a six-month photography diploma course, scheduled to start in November, did not...
Consumer Case Weekly Round-Up: September 2nd-September 9th 2023
National Consumer Disputes Redressal Commission (NCDRC) NCDRC Orders Reliance Life Insurance Company To Pay Rs 1 Crore And 50k Litigation Costs Case Title: Nirmala Devi vs Reliance Life Insurance Com Recently, the National Consumer Disputes Redressal Commission (NCDRC) bench comprising of Subhash Chandra (Presiding Member) directed Reliance Life Insurance Company to pay the...
No Valid Insurance Claim For 3rd Party In Absence Of Direct Relationship With The Insurer, Chandigarh Commission Dismisses Complaint
Recently, the Chandigarh bench of the District Consumer Disputes Redressal Commission-I, presided over by Shri Pawanjit Singh (President) and Mrs. Surjeet Kaur (Member), ruled against a vehicle owner who had filed a consumer complaint following a road accident involving the insured vehicle. According to the District Commission, the insurance policy had not been officially transferred...
Recourse To Article 226/227 In Consumer Disputes: Can The Power Of The High Courts Be Ousted?
The Consumer Protection Act, 1986 [‘the 1986 Act’] is a holistic and beneficial piece of legislation which is consumer oriented in its approach and seeks to provide expeditious reliefs to aggrieved consumers. The 1986 Act was repealed by the Consumer Protection Act, 2019 [‘the 2019 Act’]. Both these Acts provide for remedies in cases of disputes qua deficiency of goods/services and incorporate provisions for exercise of an Appellate/Revisional remedy. In short, both the Consumer ...