Consumer Cases
Amritsar District Commission Holds Lenskart Liable For Selling Inferior Eye Glasses, Orders Refund And Compensation
The Amritsar District Consumer Disputes Redressal Commission bench comprising Jagdishwar Kumar Chopra (President) and Lakhwinder Pal Gill (Member) held Lenskart liable for unfair trade practices for selling eyeglasses of inferior quality to the complainant which subsequently led to significant discomfort, eye pain, and severe headaches to him. Brief...
Intentional Non-Delivery Of Interview Letter, Kollam District Commission Orders Postman And Postal Authorities To Compensate Applicant
The Kollam Consumer Disputes Redressal Commission bench comprising of S.K. Sreela (President), Sandhya Rani (Member) and Stanly Harold (Member) held a Postman, Post Master and Senior Superintendent of Post Office liable of deficiency in service for not delivering the interview call letter for a Co-operative Bank due to Post Man’s ongoing family dispute with the...
Rewari Commission Orders One Plus’s Service Centre To Pay Rs 20k Compensation For Failure To Deliver Phone After Repairing
The District Consumer Disputes Redressal Commission in Rewari bench comprising of Sanjay Kumar Khanduja (President) and Rajender Parshad (Member) held a One Plus Exclusive Service Centre liable for deficiency in service for not returning the mobile phone of the complainant after it was repaired. Brief Facts: Mr Bhim Singh (“Complainant”) purchased a OnePlus 1+6T mobile phone...
Sub-Standard Cake, Panchkula District Commission Holds Nik Bakers Liable, Directs Refund & Compensation
The Panchkula District Consumer Disputes Redressal Commission presided by Mr. Satpal Singh along with Dr. Sushma Garg and Dr. Barhm Prakash Yadav as members partly allowed a consumer complaint against Nik Bakers. The consumer alleged that the cake she ordered from the bakery for her son’s birthday was of “sub-standard”. She claimed that the cake had unhealthy dye (colours) that...
Child Born Without Lower Limbs & Hips: Kerala State Commission Directs St. Luke Hospital And Doctors To Pay Rs. 50 Lakh Compensation For Failure To Detect Abnormality
The Kerala State Consumer Disputes Redressal Commission, presided by Mr. Ajith Kumar D. along with Mr. Radhakrishnan K.R. allowed a consumer complaint against St. Luke Hospital alleging medical negligence on their part. The complainants claimed that they were not given proper medical care during pregnancy, which resulted in their child being born without lower limbs and a hip. They...
Ethiopian Airlines Held Liable For Deficiency In Services, New Delhi District Commission Orders Compensation And Litigation Cost.
The New Delhi District Consumer Disputes Redressal Commission-VI, led by Ms. Poonam Chaudhary along with Mr. Bariq Ahmad and Mr. Shekhar Chandra, allowed a consumer complaint against Ethiopian Airlines alleging deficiency in their services. The complaint was regarding a 2011 incident where the complainant (an NGO delegate to a UN conference in Durban), purchased an air ticket from...
NCDRC Orders Haryana Transport Department To Pay Compensation For Its Failure To Prevent Smoking Inside Public Buses
The National Consumer Disputes Redressal Commission (“NCDRC”) bench comprising Dr Inder Jit Singh (Presiding Member) directed the Haryana State Transport Department to take appropriate measures to stop the menace of smoking inside the public buses by the drivers, conductors and passengers. The NCDRC emphasized that the State Transport Department would be separately liable to...
Hotel Rooms Not As Shown On Website: Rajarhat District Commission Directs Goibibo & Hotel To Refund Booking Amount Rs.14,550/ And Other Expenses
The Rajarhat, Additional District Consumer Disputes Redressal Commission, led by Mr. Sankar Kumar Ghosh and Mrs. Sagarika Sarkar, allowed a consumer complaint against the CEO of Goibibo. The complaint accused Goibibo of deficiency in services and unfair trade practices. The complainant had booked a hotel (Opposite Party no. 2) through Goibibo (Opposite Party no. 1) for the Kumbha...
Consumer Cases Weekly Round-Up: 1st October 2023 to 8th October 2023
National Consumer Disputes Redressal Commission NCDRC Grants Limited Relief To Indian Professional Golfer For Loss Of Luggage, Subject To Proving Actual Loss Case Title: Gaganjeet Bhullar vs. M/S Emirates Airlines A consumer complaint filed by Indian professional Golfer Gaganjeet Bhullar against Emirates Airlines for the loss of his baggage was partially allowed by the...
Consumer Cases Monthly Round-Up: September 2023
Ministry of Consumer Affairs, Food and Public Distribution NCDRC & Department Of Consumer Affairs Claims A Disposal Rate Of 188% In The Month Of August, 2023 In an official government notification issued on September 19th, the Ministry of Consumer Affairs, Food & Public Distribution has announced an outstanding achievement in resolving consumer cases by the...
Extra Charges For 3D Glasses For Watching 3D Movie, Kollam District Commission Orders Refund Compensation And Cost
The Kollam District Consumer Disputes Redressal Commission, presided by Mrs. S.K. Sreela along with Mrs. Sandhya Rani and Mr. Stanly Harold as members, allowed a consumer complaint against the theatre officials of G-Max Cinemas in Kerala (Opposite Party). The complaint was mainly about the cinema charging an extra Rs. 30/- for 3D glasses, which the consumer argued was unjust, as free...
Hyderabad District Commission: India Post Directed To Pay Rs. 20,000 For Tampering With Parcel
The District Consumer Disputes Redressal Commission – III, Hyderabad bench led by Mr. M. Ram Gopal Reddy along with Mrs. J. Shyamala and Mr. R. Narayan Reddy as members, partly allowed a consumer complaint filed by an IPS officer against India Post. The complaint alleged that the postal department had tampered with the parcels and valuable contents sent by the complainant from Hyderabad...