Consumer Cases
“Royal Dhaba”, Chandigarh, Held Liable For Not Refunding Excess Amount Collected.
The Chandigarh District Consumer Disputes Redressal Commission-I, headed by Mr. Pawanjit Singh and Mrs. Surjeet Kaur, allowed a consumer complaint. They held a local eatery in Chandigarh, known as the "Royal Dhaba," accountable for charging an astonishing ten times more than the actual bill. The complainant had a billing dispute with the Dhaba. Instead of a reasonable Rs. 465/-,...
NCDRC Grants Limited Relief To Indian Professional Golfer For Loss Of Luggage, Subject To Proving Actual Loss
A consumer complaint filed by Indian professional Golfer Gaganjeet Bhullar against Emirates Airlines for the loss of his baggage was partially allowed by the National Consumer Disputes Redressal Commission. Bhullar alleged that Emirates Airlines had mishandled his baggage, causing him inconvenience and financial losses. The NCDRC bench presided by Justice Ram Surat Ram Maurya...
Radisson's Failure To Refund Or Offer Alternative Venue For Wedding Deemed Service Deficiency: East Delhi District Commission Orders Booking Refund With Interest
The Delhi District Consumer Disputes Redressal Commission (East), led by Mr. S.S. Malhotra along with Mr. Ravi Kumar and Ms. Rashmi Bansal as members, allowed a consumer complaint against "The Country Inn & Suites By Radisson." The complaint was related to a venue booking made for the complainant's daughter's marriage in 2020. The customer contended that, due...
Defects In iPhone X, East Delhi District Commission Holds Apple Liable, Directs To Refund Rs. 91,000 With Compensation
The Delhi District Consumer Disputes Redressal Commission (East), led by Mr. S.S. Malhotra and members Ms. Rashmi Bansal and Mr. Ravi Kumar, allowed a consumer complaint against “Apple”. The complaint was regarding a defective iPhone X and deficient services provided by Apple and one of its service providers. This led to financial losses and distress for the complainant. As a...
Chandigarh District Commission Holds Yatra Online And British Airways Liable For Abrupt Flight Cancellation, Failure To Provide Alternatives, And Withholding Refund
The Chandigarh District Consumer Disputes Redressal Commission bench comprising Pawanjit Singh (President) and Surjeet Kaur (Member) held Yatra Online Private Limited and British Airways for their failure to inform the complainant of flight cancellation on time. It noted that on the abrupt cancellation of the scheduled flight, British Airways failed to make alternative arrangements...
Banks Must Investigate And Refund Unauthorized Transactions, Additional Bangalore District Commission Holds HDFC Bank And Kotak Mahindra Bank Liable
The Bangalore Urban II Additional District Commission Consumer Disputes Redressal Commission bench comprising of B. Devaraju (President) and V. Anuradha (Member) held HDFC Bank and Kotak Mahindra Bank liable for inaction following the formal complaint over a hacking incident of the complainant’s bank account that resulted in the loss of Rs 50,000 from his savings account. Brief Facts...
Telegraph Act Does Not Bar Remedy Under Consumer Protection Act, Kozhikode District Commission Orders Asianet Satellite Communication Ltd To Pay Compensation And Legal Costs
Recently, the Kozhikode District Consumer Disputes Redressal Commission bench comprising P.C. Paulachen (President), V. Balakrishnan (Member) and Priya (Member) held Asianet Satellite Communication Ltd liable for deficiency of service for disconnection of the complainant’s digital TV connection even after she paid the annual subscription fee of Rs 2,600 to the company....
Delay In Conducting H1N1 Test Constitute Medical Negligence: NCDRC Directs Fortis Hospital To Pay Compensation
The National Consumer Disputes Redressal Commission (NCDRC), presided over by Hon’ble Mr Justice Sudip Ahlwalia allowed a revision petition with regard to a consumer complaint filed by the family members of a deceased patient, alleging negligence on the part of attending doctor and Fortis Hospital. The Commission held that the hospital's failure to promptly test the patient for...
Students Not To Be Considered As Consumers: Delhi District Commission Dismisses Consumer Complaint
The District Consumer Disputes Redressal Commission bench in Delhi (North-East), presided over by President Surinder Kumar Sharma and member Anil Kumar Bamba dismissed a consumer complaint filed against the Delhi Paramedical & Management Institute ("Opposite Party") alleging deficiency on their part. While relying on a past decision of the NCDRC, the District Commission...
BYJU’S Directed To Refund Rs 65,000 With Compensation To Customer: Hooghly District Commission Hold BYJU'S Liable For Unfair Trade Practices
The Hooghly District Consumer Disputes Redressal Commission, presided over by Mr. Debasish Bhandyopadhyay and Mr. Debasis Bhattacharya as a member, ruled in favor of a consumer complaint against BYJU’S, the well-known learning app provider. The complaint accused BYJU’S of engaging in dishonest and unfair trade practices. Specifically, the complaint alleged that...
Unilateral Cancellation Of Online Order Amounts To Unfair Trade Practice, Ganjam District Commission Holds Flipkart Liable
The District Consumer Disputes Redressal Commission in Ganjam, Berhampur bench comprising Satish Kumar Panigrahi (President) held Flipkart liable for unfair trade practices for cancelling the order without the consent of the complainant. The bench noted that Flipkart listed the product at a discounted rate, accepted the complainant's order, and later cancelled it without...
NCDRC Dismisses LIC’s Appeal And Orders It To Disburse Rs. 47.90 Lakh To Nominees
The National Consumer Disputes Redressal Commission (NCDRC) bench comprising Inder Jit Singh (Presiding Member) dismissed an appeal by the Life Insurance Corporation of India (LIC) against an order of the Gujarat State Consumer Disputes Redressal Commission. The NCDRC ordered LIC to pay Rs 47.90 lakh to the nominees of the complainant for rejecting the claims on the basis that...