Consumer Cases
Dead Fly In Bottle Of Sprite, Assam State Consumer Commission Directs Coca Cola India Ltd. To Pay Compensation Of Rs. 5000/- To The Complainant
The Assam State Consumer Disputes Redressal Commission, presided over by Justice Prasanta Kumar Deka, with Mrs. Soneka Bora and Mr. Tapas Kumar Ghosh as members, ruled in favour of a consumer who found a dead fly in a bottle of sprite and directed Coca Cola India Ltd. to pay compensation of Rs. 5000/- to the complainant. Brief Facts The complaint revolves around Ms....
Charging Rs 7 For Carry Bag By Reliance Trends - Against Interest Of Customers, Consumer Commission Directs To Pay 3000 For Harassment
Recently, a District Consumer Disputes Redressal Commission in Delhi presided by Mr. S. S. Malhotra along with Ms. Rashmi Bansal and Mr. Ravi Kumar as members allowed a consumer complaint which brings light to the contentious issue of charging customers for carry bags in retail stores. While noting that charging for carry bags is against the interest of consumers, the District...
Hyderabad Commission Holds Manipal Cigma Insurance Co For Deficiency In Service
Recently, the Hyderabad District Consumer Disputes Redressal Commission–II bench comprising of Vakkanti Narasimha Rao (President), Jawahar Babu (Member) and Madhavi Sasanakota (Member) held Manipal Cigma Health Insurance Company liable for deficiency in service for repudiating the complainant's genuine claim. The Company failed to present the actual proposal form filled by...
ICICI Bank Inflated Mere Balance Of ₹0.35 To ₹595 After Customer's Request To Surrender Credit Card, Unfair Trade Practice: Bengaluru Consumer Court
A Consumer Court in Bengaluru has held that ICICI Bank indulged in unfair trade practices by excessively charging a senior citizen who had closed his credit card issued by the bank, thus causing mental distress and inconvenience. The III Additional Bangalore Urban District Consumer District Redressal Commission headed by President Shivrama K, partly allowed the complaint petition filed by P...
Lifestyle Wedding Planners, Chandigarh, Ordered To Refund Advance Amount Paid For Decoration Services
Recently, the Chandigarh District Consumer Disputes Redressal Commission-I bench comprising of Pawanjit Singh (President) and Suresh Kumar Sardana (Member) ordered Lifestyle Wedding Planner based in Chandigarh to refund the advance amount paid to it for decoration services by the Complainant. The bench noted that despite the cancellation of the marriage following COVID-19 pandemic...
Unfair Trade Practice, Central Delhi District Commission Orders Ace Town Planners To Refund Amount, Awards Cost And Compensation
Recently, the Central Delhi District Consumer Dispute Redressal Commission bench comprising of Inder Jeet Singh (President), Shahina (Member) and Vyas Muni Rai (Member) held Ace Town Planners Pvt. Ltd. responsible for deficiency of services and unfair trade practices. Further, the bench noted that despite the fact that the Complainant made the regular payments for the plot, there was...
Kerala Consumer Forum Calls For Action Against Manufacturers Who Deliberately Put Warranty Conditions In 'Fine Print' Which Public Can't Understand
A District Consumer Disputes Redressal Commission in Kerala has criticised the practice of manufacturers deliberately including conditions of a product's warranty in 'fine print' which ordinary citizens are unable to comprehend.The Bench comprising President D.B. Binu and Members V. Ramachandran and Sreevidhia T.N. said the National Consumer Commission has already held such practice as...
Accidental Death By Poison In Jan Shatabdi Train, Evidence Does Not Suggest Suicide, NCDRC Orders LIC To Pay 10 Lacs Compensation And Claim Amount
Recently, the National Consumer Disputes Redressal Commission (“NCDRC”) bench comprising of Dr. Inder Jit Singh (Presiding Member) has directed the Life Insurance Corporation of India (LIC) to compensate Rs. 10 Lakhs to a nominee of the deceased. The heart of the dispute revolved around whether the death was accidental or a suicide. The NCDRC concluded that the death...
NCDRC Holds ICICI Bank Liable For Loss Of Original Documents, Awards 25 Lakh Compensation
Recently, the National Consumer Disputes Redressal Commission (NCDRC) presided by Hon’ble Mr. Subhash Chandra as the presiding member, partly allowed a consumer complaint and directed the ICICI Bank (Opposite Party no. 1) to pay compensation worth Rs. 25 Lakh for losing the original property documents of a complainant. The case revolves around one Manoj Madhusudhanan (complainant),...
Broken Bed And Non-Vegetarian Meal Instead Of Vegetarian, Bengaluru Commission Holds Hotel Harsha, The Fern Liable
Recently, the III Additional Bengaluru Urban District Consumer Disputes Redressal Commission bench comprised of President Shivarama K, Members Chandrashekar S Noola, and Rekha Sayannavar held Hotel Harsha, The Fern (Bangalore) liable for providing the complainant with broken bed which cause him severe backaches and for providing a chicken burger in the meal even when the compliant...
Kangra District Commission Orders Apple India To Replace iPhone, Pay Rs. 10k Compensation And Rs. 15k Litigation Costs
Recently, the District Consumer Disputes Redressal Commission, Kangra at Dharamshala bench comprising Mr. Hemanshu Mishra (President), Ms. Arti Sood (Member) and Sh. Narayan Thakur (Member) found Apple India Private Limited deficient in service for failing to provide service to the customer who faced network connectivity and camera issues in his newly bought iPhone. The District...
Hospitals Can’t Charge Registration Fee If It Is Not Displayed Properly, Bangalore Commission Holds BMS Hospital Liable
Recently, the Bangalore Additional District Consumer Disputes Redressal Commission bench comprising of B. Narayanappa (President) and Sharavathi S.M. (Member) held BMS Hospital liable for collecting registration charges from the patients and rejected the contentions by the hospital that the registration fee served the purpose of uniquely identifying each patient,...