Consumer Cases
Bangalore Commission Clears Dell’s Liability In Light Of Goodwill Gestures And Technical Support To Customer
Recently, the Bangalore I Additional District Consumer Disputes Redressal Commission bench comprising of B. Narayanappa (President), Jyothi N (Member) and Sharavathi S.M (Member) dismissed a complaint against Dell Technologies filed for alleged deficiency in service noting that the complainant didn’t accept the discounted prices for service parts given by the company and further...
Intermediaries Responsible For Fund Transfer Issues, Bangalore Commission Orders Phonepe To Refund Amount, Pay Rs.6k Compensation And Rs. 5k Litigation Cost
Recently, the Additional Bangalore Urban District Consumer Disputes Redressal Commission bench comprising of Shivarama. K (President), Chandrashekar S Noola (Member) and Rekha Sayannavar (Member) held PhonePe liable of deficiency of service and unfair trade practices. The bench noted that PhonePe being an intermediary platform for transaction between the two customer’s bank holds...
Recurring Brake Issues In E-Cycle As Manufacturing Defect, Bangalore Commission Holds Hero Lectro Liable
Recently, the III Additional Bangalore Urban District Consumer Disputes Redressal Commission bench comprising of Shivarama K (President) and Chandrashekhar S Noola (Member) held Hero Lectro (Division of Hero Cycles Ltd.) liable of deficiency in service for manufacturing defect in an e-cycle purchased by the complainant. The bench noted that despite raising complaints and efforts...
Consumer Cases Monthly Round-Up: August 2023
Delhi High Court Delhi HC Quashes Summons Issued To H&M Over Alleged Violation Of 2011 Legal Metrology Rules Case Title: H&M Pvt. Ltd. vs Legal Metrology Department, Govt. of NCT of Delhi The High Court of Delhi quashed a summoning order against H&M Pvt. Ltd., situated at Select City Walk Mall, Saket for violating Section 13(3)(b) of the Legal Metrology...
NCDRC Orders Reliance Life Insurance Company To Pay Rs 1 Crore And 50k Litigation Costs
Recently, the National Consumer Disputes Redressal Commission (NCDRC) bench comprising of Subhash Chandra (Presiding Member) directed Reliance Life Insurance Company to pay the claim amount of Rs1 crore with an interest of 9% and Rs 50,000 litigation cost to the nominee of the deceased life assured (DLA). The NCDRC rejected the insurance company’s contention that the deceased...
Deficient Maintenance Of Water Purifier, Chandigarh Commission Orders Eureka Forbes Ltd. To Refund Maintenance Amount And Pay Rs. 10k Compensation
Recently, the Chandigarh District Consumer Disputes Redressal Commission-II bench comprising of Amrinder Singh Sidhu (President) directed the Eureka Forbes Ltd. to refund the full refund of the Annual Maintenance Contract (AMC) cost for the complainant’s Classic Eureka Forbes Water Purifier after water purifier broke down multiple times. The District Commission held that Eureka...
Ant Found In Cake, Failure To Issue Receipt, Ludhiana Commission Orders Nova Bakery To Pay Rs. 20k Compensation
Recently, the Ludhiana District Consumer Disputes Redressal Commission bench comprising of Sanjeev Batra (President), Jaswinder Singh (Member) and Monika Bhagat (Member) held Nova Bakery liable for deficiency in service following discovery of an ant a piece of cake, leading to subsequent illness after consumption. The District Commission also found bakery liable of unfair trade...
Telangana State Commission Sets Aside District Commission Order, Relief To Telangana State Road Transport Corporation, Hyderabad
The Telangana State Consumer Disputes Redressal Commission, Hyderabad consisting of Meena Ramanatha (President) and Sri. K. Ranga Rao (Judicial Member) allowed the appeal and set aside the District Commission's decision. It held that the complainant was aware that the bus was overcrowded and could have waited for the next bus. The appeal was filed by The Depot Manager,...
Hyderabad Consumer Commission Holds Hindustan Health Mart Liable for Selling Defective Pulse Oximeter Amidst Covid-19 Pandemic
Recently, the Hyderabad District Consumer Disputes Redressal Commission–I bench comprising of B. Uma Venkata Subba Lakshmi (President), C. Lakshmi Prasanna (Member) and Narayan Reddy (Member) found Hindustan Health Mart (“HHM”) liable for selling a defective pulse oximeter, which failed to function properly, causing trouble for the complainant during the Covid-19 pandemic....
Involuntary Admission In Rehabilitation Centres Amounts To Illegal Detention, Telangana Commission Orders Samatha Centre To Pay Rs. 9 Lacs
Recently, the Telangana State Consumer Disputes Redressal Commission (Additional Bench, Hyderabad) bench comprising V. V. Seshubabu (Member), and R.S. Rajeshree (Member) noted that one cannot be forcibly confined in the rehabilitation centre against one's wishes and subjected to unlawful treatment. It held that Samatha Rehabilitation & Psychiatric Centre’s admission of the...
Panchkula Commission Orders Rajhans Cinema And Libra Entertainments To Pay Rs 2.5k Compensation Each For Charging Rs. 20 For Parking Ticket
Recently, the Panchkula District Consumer Disputes Redressal Commission bench comprising of Satpal (President), Sushma Garg (Member) and Barhm Parkash Yadav (Member) has directed Rajhans Cinema and Libra Entertainments to reimburse a customer for a parking fee of Rs 20 that was charged despite an advertisement promising free parking. Further, the District Commission held that Goyal...
Abrupt Cancellation Of Flights, Hyderabad Commission Orders Go Airlines To Reimburse Additional Expenses To The Consumer And Pay 10k Compensation
Recently, the Hyderabad District Consumer Disputes Redressal Commission-III bench comprising of M. Ram Gopal Reddy (President), D. Sreedevi (Member) and J. Shyamala (Member) noted that an airline cannot exempt itself from refund of tickets in cases of force majeure events that led to cancellation of flight. The bench directed Go Airlines to pay a compensation of Rs. 10,000...