Illegal Debit Of Processing Fee; District Commission Holds Union Bank Liable For Deficiency Of Service

The District Consumer Disputes Redressal Commission, Mumbai consisting of Ravindra Pandurang Nagre (President) and Shraddha M. Jalnapurkar (Member) allowed the complaint filed against Union Bank of India (Bank) and held the Bank guilty of deficiency of service and unfair trade practice. It held that the Bank should have waived the processing charges as per their festive offer rather...

Handover Possession Of Flats Or Refund 22.6 Lakhs With Interest: Maharashtra State Commission Holds Someshwar Builders Liable For Deficiency In Service

The Maharashtra State Consumer Commission presided by Justice S.P. Tavade (President) and A.Z. Khwaja (Judicial Member) allowed the complaint filed against Shri Someshwar Builders and Developers (Construction Company) and held it liable for deficiency in service. The State Commission directed the Construction Company and its owner to hand over possession of the two flats within a...

Fraudulent ATM Card Usage, Vijayapur District Commission Orders SBI To Compensate Rs 8 Lakhs To Customer

Recently, the District Consumer Disputes Redressal Commission, Vijayapur (Karnataka) bench comprising of Ambadas Kulkarni (President) and V. B. Mutalik Desai (Member) held that in cases of fraudulent uses of bank and ATM information of the customer, banks bear a responsibility to investigate and verify transactions. The District Commission while directing the State Bank of India to pay Rs...

Diagnostic Centre Not Liable For Unforeseen Circumstances Due To Genuine Test Results; Kerala State Commission Dismisses Complaint

Recently, the Kerala State Consumer Disputes Redressal Commission, Thiruvananthapuram bench, presided over by Jith Kumar (Presiding Member), with Beena Kumari (Member) and Radhakrishnan (Member), dismissed a complaint regarding wrong diagnosis by a diagnostic centre. The Complainant failed to prove that the TPHA (ELISA) test reports granted by the diagnostic centre were...

NCDRC Directs LIC To Pay Rs. 6 Lakhs And Bonus In Insurance Claims, Says LIC Being PSU Should Fulfill Obligations

The NCDRC consisting of Dr. Inder Jit Singh (Presiding Member) dismissed the Revision Petition filed by Life Insurance of India (LIC) and upheld the State Commission's decision. It held that LIC must fulfill its responsibility as a public sector insurance company and pay the entire amount under the policy, regardless of the initial claim made by the complainant for a lesser sum....

Deficiency In Service: NCDRC Dismisses Indian Railways' Revision Petition, Directs To Compensate Rs. 4.6 Lakhs

The NCDRC under the Presiding Member Dr. Inder Jit Singh dismissed the Revision Petition filed by the Indian Railways holding it liable for deficiency in service. The Commission directed Railways to pay pay Rs. 4 Lakhs for the stolen goods with interest, Rs. 50,000/- for harassment, and Rs. 10,000/- for litigation expenses as it violated several of its duties which have been prescribed...

Cancelled Flight Tickets: Hyderabad District Commission Orders Go Airlines To Compensate For Unfair Trade Practices And Deficiency In Service

The District Consumer Disputes Redressal Commission – III, Hyderabad consisting of Sri M. Ram Gopal Reddy (President), Smt. D. Sreedevi (Member), and Smt. J.Shyamala (Member) allowed the complaint filed against Go Airlines (India) Limited. (Go Airlines) for the sudden cancellation of flights without any reasonable compensation to the Complainant constituting a deficiency of services...

Consumer Cases Monthly Round-Up: July 2023

Delhi High Court Single Benches In NCDRC: Delhi High Court Issues Notice To Examine NCDRC's Jurisdiction And Bench Constitution Case Title: NBCC India Limited vs. Randhir Singh Redhu and Ors. The High Court of Delhi has issued a notice regarding a Writ petition addressing the issue of jurisdiction of the National Consumer Disputes Redressal Commission (NCDRC) and the...

Chandigarh Commission Holds Amazon Liable For Delivering Defective Telescope And Awards ₹ 10K As Compensation.

In a recent development, the bench of Chandigarh's District Consumer Disputes Redressal Commission-I, which consisted of Pawanjit Singh (President), Surjeet Kaur (Member), and Suresh Kumar Sardana (Member), issued a directive to Amazon Seller Services Pvt Ltd. The directive entailed a refund of Rs 4,999/-, accompanied by an interest rate of 9 per cent per annum, to a city resident....

Mistakenly Leaving Keys Inside Car Is Not Negligent, Insurance Company Can't Reject Claim: H.P. State Commission

Recently, the Himachal Pradesh Consumer Disputes Redressal Commission (“State Commission”) bench, led by Hon’ble Justice Inder Singh Mehta (President), ruled on an appeal filed by the National Insurance Company Limited ("Insurance Company"). The Insurance Company rejected the consumer's claim for his stolen car based on the grounds that he had negligently left the car keys inside...

Unregistered Vehicles Ineligible For Insurance Claims: NCDRC

The National Consumer Disputes Redressal Commission (NCDRC) bench, led by Inder Jit Singh, the Presiding Member, has recently issued a clarification stating that vehicle owners who have insurance but have not registered their vehicles in accordance with the Motor Vehicles Act and rules are not eligible to file insurance claims. It was held that non-registration of a vehicle is not...

Educational Institutes Excluded From Consumer Protection Act, Uttarakhand Commission Clears Indian Maritime University Of Refund Liability

The State Consumer Disputes Redressal Commission, Uttarakhand bench comprising Mr. Justice D.S. Tripathi (President) and Mr. Udai Singh Tolia (Member) allowed an appeal filed by the Indian Maritime University contending that Consumer Forums do not have the jurisdiction to deal with admission and fee-refund matters against educational institutes. Relying on certain landmark judgments,...