Iphone Screen Non-Responsive On Installation Of New Version Of IOS; Product Beyond Warranty, Apple Not Liable; Bangalore Commission

Recently, the Bangalore Urban II Additional District Consumer Disputes Redressal Commission bench comprising B. Devaraju (President) and V. Anuradha (Member) declined to give any relief to an iPhone 11 customer whose iPhone’s touch screen became unresponsive following the iOS 16 update as its warranty had expired. The bench noted that iPhone 11 was no longer eligible for...

Consumer Can’t File Complaint Against Air Asia After Refund Was Initiated, Chandigarh Commission Dismisses Complaint

Recently, the Chandigarh District Consumer Disputes Redressal Commission-I bench comprising of Pawanjit Singh (President) and Surjeet Kaur (Member) dismissed a complaint filed against Air Asia Airlines and Make My Trip for refund of ticket money after the cancellation of the flight. The bench dismissed the complainant noting that the refund had been processed prior to the filing of...

Pay Compensation For The Stolen Vehicle: Mumbai District Commission Holds Royal Sundaram General Insurance Liable For Deficiency In Service And Unfair Trade Practice

The District Consumer Disputes Redressal Commission Mumbai Suburban Additional consisting of Mr. Ravindra P. Nagre (President) and Mr. S.V. Kalal (Member) allowed the complaint filed against Royal Sundaram General Insurance (Insurance Company). It held that the action of the Insurance Company in causing unreasonable delay and rejecting the claim constitutes a deficiency in service...

Delayed Delivery Of Rental Car, Lack Of Communication, Hyderabad Commission Holds Zoom Cars Services Liable

Recently, the Hyderabad District Consumer Disputes Redressal Commission – I bench comprising of B. Uma Venkata Subba Lakshmi (President), C. Lakshmi Prasanna (Member) and R. Narayan Reddy (Member) fined Zoom Car India Private Limited of Rs. 15,228 for failing to deliver a self-drive rental car on time to a customer. The order came in response to a complaitnat filed against the...

Misplacement Of Parcel In Transit And Lack Of Communication, North Delhi Commission Holds Trackon Courier Liable To Pay Rs. 25k Compensation

The District Consumer Disputes Redressal Commission-I (North District), Delhi bench comprising Divya Jyoti Jaipuriar (President), Ashwani Kumar Mehta (Member) and Harpreet Kaur Charya (Member) held Trackon Courier Private Limited liable for deficiency in service owing to misplacing the courier of the complainant which contained medicines, clothes and books. The District Commission held...

Charging Above MRP For Packed Commodities Constitutes Unfair Trade Practice, Hyderabad Commission Orders Chicha’s Asli Restaurant To Pay 1k Compensation And Refund Bottle Charges

Recently, the Hyderabad District Consumer Redressal Commission – I bench comprising B. Uma Venkata Subba Lakshmi (President) and C Lakshmi Prasanna (Member) ruled against Chicha’s Asli Hyderabad, a well-known restaurant, for overcharging customers on pre-packaged goods. The bench found that the charging the products above the MRP, not only constitutes an unfair trade practice but...

Unregistered Chit Funds Amount To Unfair Trade Practice, Hyderabad Commission Orders Sai Veda Chit Fund Company To Refund Rs. 1 Lakh, 10k Compensation And 20k Costs

Recently, the Hyderabad District Consumer Disputes Redressal Commission-III bench comprising of Ram Gopal Reddy (President), D. Sreedevi (Member) and J. Shyamala (Member) imposed punitive damages on M/s Sai Veda Chit Fund Pvt. Ltd. for operating unregistered chits and for violating provision of Chit Fund Act, 1982. The bench noted that company's actions amounted to unfair trade...

Ludhiana Commission Orders Volvo’s Dealers To Refund 86k To Car Owner With 10k Compensation For Charging Repair Costs Despite Warranty

Recently, the Ludhiana District Consumer Disputes Redressal Commission bench comprising of Sanjeev Batra (President) and Jaswinder Singh (Member) held that if there is any deficiency in service by the dealer/service provider or authorized centre regarding vehicle repairs, the manufacturer cannot be held accountable for such deficiencies. Further, it is the dealer’s and the...

Educational Institutions Are Not Covered Under Consumer Protection Act, South-West Delhi Commission Dismisses Complaint Against Guru Govind Singh Indraprastha University

The District Consumer Disputes Redressal Commission-VII, South-West Delhi bench comprising Suresh Kumar Gupta (President), R.C. Yadav (Member) and Dr. Harshali Kaur (Member) reiterated that educational institutions are not covered under the ambit of Consumer Protection Act. On this premise, the complaint, against Guru Govind Singh Indraprastha University (commonly known as IP University)...

Principle Of Natural Justice Not Followed, Uttarakhand Commission Set Aside Order Against KLM Airlines To Pay 8 Lacs To Customer

Recently, the bench of the Uttarakhand State Consumer Disputes Redressal Commission, consisting of Justice D.S. Tripathi (President) and Udai Singh Tolia (Member II), overturned an ex parte decision made by the District Commission (Dehradun) against KLM Airlines. The District Commission had ordered KLM Airlines to pay Rs 9.2 Lakhs in compensation to the complainant, despite the...

NCDRC Dismisses Revision Petition By IndusInd Bank, Citing Violation Of RBI’s Code Of Bank’s Commitment To Customers

The NCDRC presided by President Dr. Inder Jit Singh dismissed the Revision Petition filed by IndusInd Bank Ltd. (Bank) against Sanjay Ghosh (Complainant) and upheld the State Commission order holding that the Bank had acted in total violation of the instructions contained in the Code of Bank’s Commitment to Customers formulated by Reserve Bank of India. The Revision Petition was filed...

Lumpsum Fee In Advance Exploits Students, Central Delhi Consumer Commission Orders Delhi Academy Of Medical Science To Refund ₹ 1 Lakh

Recently, the District Consumer Dispute Redressal Commission [Central], Delhi bench comprising Mr. Inder Jeet Singh (President), Mrs. Shahina (Member) and Mr. Vyas Muni Rai (Member) held Delhi Academy of Medical Sciences liable for unfair trade practices for not refunding the fee submitted by a student who was dissatisfied by the classes and service provided by the coaching institute....