Karnataka State Consumer Commission Dismisses Compensation Plea Over Demolished Property, Says Civil Dispute Not Maintainable Under Consumer Law

The Karnataka State Consumer Disputes Redressal Commission, Bengaluru, comprising Justice T.G. Shivashankare Gowda (President) and Divyashree M. (Lady Member), dismissed a complaint seeking compensation for the demolition of a building by the Bangalore Development Authority (BDA). The Commission held that the dispute was civil in nature and did not fall within the scope of the Consumer...

Delhi High Court Issues Notice On PIL Challenging Consumer Protection Act Provisions Relating To 'Substantial Question Of Law'

The Delhi High Court, comprising Chief Justice Devendra Kumar Upadhyaya and Justice Tejas Karia, has issued notice to the Union of India in a Public Interest Litigation (PIL) challenging the constitutional validity of provisions of the Consumer Protection Act, 2019. The plea challenges provisions which vest the National Consumer Disputes Redressal Commission (NCDRC) with the power to...

Dead Fly In Biriyani: Puducherry Consumer Commission Holds Restaurant Liable, Awards Compensation, Orders 10 Free Biriyani Plates

The District Consumer Disputes Redressal Commission, Puducherry, comprising Shri S. Mouttouvel (President), Smt. A.S. Suvitha (Member) and Shri G. Arumugam (Member), held Briyani & Co. liable for deficiency in service for serving contaminated and unsafe food after a consumer allegedly discovered a dead insect in the biriyani served at the restaurant. Brief facts The complainant,...

Insurance Company Cannot Reject Cattle Insurance Claim On Basis Of Undisclosed Cooling Period Clause: Baramulla Consumer Commission

The District Consumer Disputes Redressal Commission, Baramulla/Bandipora, comprising Peerzada Qousar Hussain (President) and Nyla Yaseen (Member), held New India Assurance Co. Ltd. liable for deficiency in service and unfair trade practice for arbitrarily repudiating a cattle insurance claim on the ground that the death occurred within an alleged two-day cooling period, without placing any...

South Delhi Consumer Commission Holds Tata AIA Liable For Cancelling Insurance Policies After Policyholder's Death On Frivolous Grounds

The District Consumer Disputes Redressal Commission, South Delhi, comprising Monika A. Srivastava (President) and Kiran Kaushal (Member), held Tata AIA Life Insurance Company Limited liable for unfair trade practice and deficiency in service for cancelling insurance policies nearly one year after the death of the insured on frivolous grounds. The Commission directed the insurer to release...

Baramulla Consumer Commission Holds Postal Department Liable For Loss Of Parcel Containing Pashmina Shawls Worth ₹60,000

The District Consumer Disputes Redressal Commission, Baramulla/Bandipora, comprising Peerzada Qousar Hussain (President) and Ms. Nyla Yaseen (Member), held the postal authorities liable for deficiency in service for failing to deliver a parcel containing three pashmina shawls worth ₹60,000 and directed them to compensate the complainant for the loss along with damages for...

Chandigarh Consumer Commission Holds Air India Express Liable For Wrongfully Denying Boarding To IAS Officer And Family

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh, comprising Shri Pawanjit Singh, President, and Shri Suresh Kumar Sardana, Member, has held Air India Express guilty of deficiency in service and unfair trade practice for denying boarding to an IAS officer and his family despite their timely arrival at the boarding gate. The Commission observed that airlines...

Baramulla Consumer Commission Holds J&K Bank Liable For Deducting Insurance Premium Without Consent

The District Consumer Disputes Redressal Commission, Baramulla/Bandipora, comprising Peerzada Qousar Hussain (President) and Nyla Yaseen (Member), held J&K Bank liable for deficiency in service and unfair trade practice for deducting ₹2 lakh from a customer's account towards a MetLife insurance policy without his consent or authorization. Brief Facts The complainant, Tabreiz Ahmad...

Coaching Institute Liable For Deficiency In Service For Failing To Issue Proper Fee Receipts: Thrissur Consumer Commission

The District Consumer Disputes Redressal Commission, Thrissur, comprising Sri C.T. Sabu (President), Smt. Sreeja S. (Member) and Sri Ram Mohan R. (Member), held IMS Learning Resources Pvt. Ltd. liable for deficiency in service for failing to issue proper and timely receipts for the entire amount collected from a student towards GRE and IELTS coaching programmes. Brief Facts...

Delhi State Commission Upholds ₹10 Lakh Compensation Against LIC Housing Finance For Losing Original Property Documents

The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Pinki (Member Judicial), upheld an order directing LIC Housing Finance Ltd. to pay ₹10 lakh compensation for losing the complainant's original property documents, holding the finance company guilty of deficiency in service after it failed to return the title deeds despite...

Adilabad Consumer Commission Holds Flipkart Liable For Wrong Product Delivery

The District Consumer Disputes Redressal Commission, Adilabad comprising Sri Jabez Samuel (President), Smt. Ch. Sandhya Reddy (Member) and Sri R. Narayan Reddy (Member), held Flipkart Internet Private Limited and Consulting Rooms Private Limited liable for deficiency in service and unfair trade practice after a consumer who ordered a Qubo Q600 Air Purifier received a Qubo Q500 model...

Kurnool Consumer Commission Holds HDFC ERGO, Continental Hospitals Liable For Wrongful Mediclaim Rejection

The District Consumer Disputes Redressal Commission, Kurnool, comprising Sri Karanam Kishore Kumar (President), Sri N. Narayana Reddy (Member) and Smt. S. Nazima Kausar (Member), held HDFC ERGO General Insurance Company liable for deficiency in service for wrongfully repudiating a mediclaim based on a medical observation later clarified by the treating hospital. The Commission also...