Gold Coin Not Delivered, Order Cancelled After 23 Days: Kurnool Consumer Commission Holds Myntra Liable

The District Consumer Disputes Redressal Commission, Kurnool, comprising President Sri Karanam Kishore Kumar and Members Sri N. Narayana Reddy and Smt. S. Nazima Kausar, has held Myntra Designs Private Limited liable for deficiency in service and unfair trade practice for failing to deliver a 5-gram gold coin within the promised time and subsequently cancelling the order and refunding...

₹43,900 Medicine Bill Not Issued: Ernakulam Consumer Commission Holds Samaritan Heart Institute Liable

The District Consumer Disputes Redressal Commission, Ernakulam, comprising President Shri D.B. Binu and Members Shri V. Ramachandran and Smt. Sreevidhia T.N., held Samaritan Heart Institute liable for deficiency in service after it failed to provide an individual bill for a ₹43,900 Elaxim 40 mg injection, preventing the complainant from obtaining reimbursement under the ESI scheme....

Apollo Hospital Liable For Deficient Post-Operative Care After Patient Suffers Paralysis; NCDRC Awards ₹15 Lakh

The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising President Justice A.P. Sahi and Member Bharatkumar Pandya, has partly allowed a consumer complaint against Satguru Pratap Singh Apollo Hospitals, Ludhiana, holding the hospital, Dr. M. Deepinder Singh and Dr. Gaurav Kuthiala liable for deficiency in post-operative care. The Commission held that...

United India Insurance Liable For Wrongful Under-Insurance Deduction In Insurance Claim Assessment: J&K Consumer Commission

The J&K State Consumer Disputes Redressal Commission, Srinagar, comprising President (O) Smt. Nighat Sultana and Member Sh. Maheep Gupta, held United India Insurance Company Ltd. liable for short payment of an insurance claim after finding that the surveyor had wrongly applied under-insurance deductions to the Furniture, Fixtures & Fittings (FFF) and the Testing Machine. Holding...

Plastic In Soup, Dirty Towels: Mohali Consumer Commission Holds Cloudnine Hospital Liable For Deficiency In Maternity Care Package

The District Consumer Disputes Redressal Commission, SAS Nagar (Mohali), Punjab, comprising President S.K. Aggarwal and Member Paramjeet Kaur, has held Kids Clinic India Private Limited (operating as Cloudnine Hospital) liable for deficiency in service after a woman recovering from a Caesarean delivery was provided unhygienic amenities and contaminated food during her post-delivery...

Charging ₹30 For Carry Bags; Gurugram Consumer Commission Holds Red Tape Liable

The District Consumer Disputes Redressal Commission, Gurugram, comprising President Shri Sanjeev Jindal and Members Smt. Jyoti Siwach and Smt. Khushwinder Kaur, held Red Tape Limited liable for deficiency in service and unfair trade practice after it charged a customer ₹30 for three carry bags along with his purchase. The Commission further observed that continued charging for carry bags...

Failing To Refund Returned Mattress; Kangra Consumer Commission Holds Amazon Liable

The District Consumer Disputes Redressal Commission, Kangra at Dharamshala, Himachal Pradesh, comprising President Hemanshu Mishra and Members Arti Sood and Narayan Thakur, has held Amazon Seller Services Pvt. Ltd. liable for failing to refund a customer after a prepaid order was cancelled and the product was returned to the seller. The Commission observed that withholding the refund for...

Collecting GST Without Mentioning GSTIN On Receipt, Thrissur Consumer Commission Holds Bhagyaratna Kuries Liable

The Consumer Disputes Redressal Commission, Thrissur, comprising President Sri C.T. Sabu and Members Smt. Sreeja S. and Sri Ram Mohan R., held Bhagyaratna Kuries (India) Pvt. Ltd. liable for deficiency in service after it collected ₹7,800 as GST without mentioning the GSTIN and other mandatory tax details on the receipt. It held that such conduct amounted to deficiency in service and...

Bajaj Allianz Can't Reject House Collapse Claim Once Insured Establishes Subsidence As Covered Peril: J&K Consumer Commission

The J&K State Consumer Disputes Redressal Commission, Srinagar, comprising President Smt. Nighat Sultana and Member Sh. Maheep Gupta, has dismissed an appeal filed by Bajaj Allianz General Insurance Company Ltd., holding that once an insured establishes that the loss was caused by the covered peril of land subsidence, the burden shifts to the insurer to prove otherwise. The...

Kapoor Jewellers Liable To Return Customer's 32 Grams Of Gold; Legal Heirs Can't Escape Liability: Kangra Consumer Commission

The District Consumer Disputes Redressal Commission, Kangra at Dharamshala, Himachal Pradesh, comprising President Hemanshu Mishra and Members Arti Sood and Narayan Thakur, has held the legal heirs of a deceased jeweller and another family member jointly and severally liable for deficiency in service and unfair trade practice after they failed to return a customer's gold entrusted for...

Tata AIG Can't Repudiate Fire Insurance Claims By Treating Standard Kashmiri Buildings As 'Kutcha Constructions': J&K Consumer Commission

The Jammu & Kashmir State Consumer Disputes Redressal Commission, Srinagar, comprising President (O) Smt. Nighat Sultana and Member Mr. Maheep Gupta, has held Tata AIG General Insurance Co. Ltd. guilty of deficiency in service for repudiating fire insurance claims on the ground that the insured premises were "kutcha constructions". Observing that wooden plank roofs covered with CGI sheets...

Gauhati High Court Stays Recruitment To Assam State Consumer Commission, Says Process Prima Facie Contrary To SC Directions

The Gauhati High Court has stayed the recruitment process for appointment to the post of Non-Judicial Member of the Assam State Consumer Disputes Redressal Commission, holding that the selection process appeared, prima facie, to have been initiated in breach of directions issued by the Supreme Court concerning the Consumer Protection Rules, 2020.Justice Kaushik Goswami passed the interim order...