Retention Of Fees Without Rendering Services Is Unfair Trade Practice: J&K Consumer Commission Orders Physics Wallah To Refund ₹35,000, Pay Compensation

The District Consumer Disputes Redressal Commission, Baramulla/Bandipora, comprising Peerzada Qousar Hussain (President) and Nyla Yaseen (Member), has directed Physics Wallah Private Limited and its local coordinator to refund ₹35,000 and pay compensation to a complainant whose son was denied access to a NEET 2027 course despite full payment. The Commission observed that retention of...

Flight Cancellation Without Prior Intimation: Chandigarh State Commission Holds Air India, Travel Agent Liable

The State Consumer Disputes Redressal Commission, Chandigarh, comprising Justice Raj Shekhar Attri (President) and Preetinder Singh (Member), held Air India and Alhind Tours and Travels lia-ble for deficiency in service for failing to inform the passenger of the flight cancellation. The Commission partly allowed the appeal and held that while the airline bears primary responsibility for...

Consumer Law Monthly Digest: March 2026

Supreme CourtConsumer Protection Act | Keeping Bank Deposit Not 'Commercial Purpose' Merely Because Interest Is Earned : Supreme CourtCause Title: SANT ROHIDAS LEATHER INDUSTRIES AND CHARMAKAR DEVELOPMENT CORPORATION LTD. VERSUS VIJAYA BANKCitation: 2026 LiveLaw (SC) 267The Supreme Court on Thursday (March 19) observed that merely earning interest on bank deposits does not automatically...

Kottayam District Commission Holds Wedding Photographers Liable For Deficiency In Service; Orders ₹2.5 Lakh Compensation

The District Consumer Disputes Redressal Commission, Kottayam, comprising Manulal V.S (President), Smt. Bindhu R (Member) and Sri K.M. Anto (Member), held Piccolo Weddings and its proprietor liable for deficiency in service for failing to provide agreed wedding photography and videography services. The Commission allowed the complaint, observing that the lapses caused great mental agony...

J&K Consumer Commission Directs IndiGo To Pay ₹1.19 lakh For Loss Of Umrah Pilgrims' Baggage

The District Consumer Disputes Redressal Commission Baramulla/Bandipora, comprising Peerzada Qousar Hussain (President) and Nyla Yaseen (Member), has directed IndiGo Airlines to pay ₹1.19 lakh to two pilgrims returning from Umrah after one of their five checked-in bags was lost. The Commission observed that the airline's failure to properly handle and tag baggage, and its inability to trace...

Delhi Consumer Commission Issues Bailable Warrant Against Good Flipping Burgers Official For Non-Compliance Of Order

The District Consumer Disputes Redressal Commission, New Delhi, comprising Poonam Chaudhry (President) and Shekhar Chandra (Member), issued bailable warrants against an official of Good Flipping Burgers for failure to comply with its earlier order directing refund and payment of compensation to the complainant. Brief Facts The complainant, Raminder Kaur, placed online food orders on...

Maharashtra State Commission Directs Lodha Developers To Refund ₹2.83 Crore With Interest For Possession Delay, Unfair Trade Practice

The State Consumer Disputes Redressal Commission, Maharashtra, Mumbai comprising Poonam V. Maharshi (Presiding Member) and Mrs. Dr. Nisha Amol Chavhan (Member) held Lodha Developers Ltd liable for deficiency in service for failure to deliver possession and for demanding charges not specified in the initial agreement. The Commission partly allowed the complaint and held that retaining...

CCPA Issues Advisory Against 'LPG/Gas Charges' In Hotel Bills; Says Such Levies May Amount To Unfair Trade Practice

The Central Consumer Protection Authority (CCPA) has issued an advisory prohibiting hotels and restaurants from adding extra charges like “LPG charges”, “gas surcharge”, or “fuel cost recovery” to customer bills, stating that such practices are unfair under the Consumer Protection Act, 2019. The move comes after multiple complaints that eateries were adding these...

Apple India Directed To Pay ₹1 Lakh Compensation; South Delhi Consumer Commission Says “iPhone Findable After Power Off” Feature Lacked Disclosure Of Pre-Conditions

The District Consumer Disputes Redressal Commission, South Delhi, comprising President Monika A. Srivastava and Member Kiran Kaushal, has held Apple India liable for deficiency in service for failing to disclose the conditions attached to its “iPhone findable after power off” feature. Observing that the representation was displayed without any disclaimer or indication of conditions,...

Insurance Claim Wrongly Repudiated For Film Distribution Losses Due To Telangana Agitation; NCDRC Awards ₹3.80 Crore Compensation

The National Consumer Disputes Redressal Commission, comprising Justice A.P. Sahi (President) and Bharatkumar Pandya (Member), allowed the complaint filed by M/s Asian Theatres Pvt. Ltd. against Oriental Insurance Co. Ltd. & Anr., holding that the repudiation of the insurance claim was arbitrary and amounted to deficiency in service. The Commission set aside the repudiation letter...

International SIM Not Activated Despite Payment: Delhi State Commission Enhances Compensation Against Reliance Jio

The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Bimla Kumari (Member), allowed an appeal filed by complainant against Reliance Jio Infocomm Ltd. and Reliance Retail Ltd., holding that the complainant had suffered deficiency in service due to non-activation of an international SIM card despite payment. The Commission modified...

J&K Bank Liable For Disbursing Loan To Third Party Without Borrower's Consent: Kupwara Consumer Commission

The District Consumer Disputes Redressal Commission, Kupwara, comprising Peerzada Qousar Hussain (President) and Ms. Nyla Yaseen (Member), held J&K Bank liable for deficiency in ser-vice for disbursing the loan amount to a third party without the complainant's consent. The Com-mission partly allowed the complaint and held that the initiation of recovery proceedings and charging of EMIs on...