Unhygienic, Stinking Washrooms And Poor In-Flight Facilities: Delhi Consumer Commission Holds Air India Liable For Deficiency In Service

The District Consumer Disputes Redressal Commission–VI, New Delhi, comprising Ms. Poonam Chaudhry (President) and Mr. Shekhar Chandra (Member), has held Air India liable for deficiency in service for providing substandard facilities during a long-haul international flight, thereby causing mental agony and harassment to the passengers. Brief Facts: The complainant and his daughter...

Advance Plot Booking Does Not Confer Right To Allotment; Buyer Entitled Only To Refund: Delhi State Consumer Commission

The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Bimla Kumari (Member), has dismissed an appeal filed by a homebuyer seeking possession of a residential plot under a pre-launch scheme and upheld the District Commission's direction to Parsvnath Developers Ltd. to refund the deposited amount with interest, holding that no error...

Insurance Claim Repudiation Without Cogent Evidence Amounts To Deficiency In Service: Delhi State Consumer Commission

The Delhi State Consumer Disputes Redressal Commission has held that repudiation of an insurance claim based on mere assumptions and presumptions, without cogent evidence, amounts to deficiency in service. The Commission comprising Justice Sangita Dhingra Sehgal (President) and Ms. Bimla Kumari (Member) dismissed the appeal filed by Oriental Insurance Company Ltd. and upheld the order...

Karnataka State Consumer Commission Refuses To Interfere With Order Condoning 7-Year Delay In Insurance Claim

The Karnataka State Consumer Disputes Redressal Commission, Bengaluru, comprising President Ravishankar and Member Sunita C. Bagewadi, has dismissed an appeal filed by SBI General Insurance Company Limited, refusing to interfere with the District Commission's order condoning a delay of 7 years and 28 days in filing a consumer complaint relating to a motor insurance claim. The...

Ernakulam Consumer Commission Holds Jet Airways Liable For Denying Boarding To Minor, Calls Act “Sadistic Pleasure”

The District Consumer Disputes Redressal Commission, Ernakulam, comprising comprising Presi-dent D.B. Binu, and Members Ramachandran V. and Sreevidhia T.N , has held Jet Airways (India) Ltd. liable for deficiency in service for refusing boarding to a minor child on baseless grounds. The Commission rejected the airline's plea of non-service of notice, holding that Jet Airways had full knowledge...

Delhi State Consumer Commission Finds Kotak Mahindra Bank Deficient In Service For Auctioning Pledged Gold Jewellery

The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Ms. Bimla Kumari (Member), has dismissed an appeal filed by Kotak Mahindra Bank Ltd., thereby upholding the finding of deficiency in service against the Bank for auctioning a borrower's pledged gold jewellery without any contractual authority. The Commission observed that the...

Fit-Out Possession Without Completion Certificate Illegal; Chandigarh State Consumer Commission Holds Omaxe Liable For Delay

The State Consumer Disputes Redressal Commission, U.T. Chandigarh, comprising Justice Raj Shekhar Attri (President) and Preetinder Singh (Member), has held Omaxe Chandigarh Extension Developers Pvt. Ltd. (now Omaxe New Chandigarh Developers Pvt. Ltd.) guilty of deficiency in service and unfair trade practice for failing to deliver lawful possession of a flat within the stipulated time and...

Delhi State Commission Dismisses Appeal Alleging Sale Of Used Car; Holds Expert Evidence Mandatory To Prove Manufacturing Defect

The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Ms. Bimla Kumari (Member), has dismissed an appeal filed by a car pur-chaser alleging that a used vehicle had been fraudulently sold to him by M/s T.R. Sawhney Mo-tors Private Limited and Maruti Suzuki India Limited. Upholding the order of the District Commission, the...

Bus Breakdown, No Effective Alternative Arrangement: Delhi State Consumer Commission Holds Dewan Worldwide Holidays Deficient in Service

The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Ms. Pinki (Judicial Member), dismissed the appeal filed by M/s Dewan Worldwide Holidays and upheld the order passed by the District Forum. The Commission held the tour operator liable for deficiency in service on account of its failure to make effective alternative...

Lok Adalat Award Final And Binding; Consumer Complaint Not Maintainable: Kerala State Consumer Commission

The Kerala State Consumer Disputes Redressal Commission, Thiruvananthapuram, comprising Justice B. Sudheendra Kumar (President), D. Ajith Kumar (Judicial Member), and K.R. Radha-krishnan (Member), allowed a revision petition filed by Gurudeva Trust and set aside the order of the District Commission, holding that a dispute already settled through a Lok Adalat award cannot be reopened by filing...

COVID-19 Flight Cancellation Not Deficiency In Service: Delhi State Consumer Commission

The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Bimla Kumari (Member), dismissed an appeal filed against MakeMyTrip India Pvt. Ltd. and Korean Airlines Co. Ltd., holding that cancellation of international flights due to the COVID-19 pandemic and governmental restrictions did not amount to deficiency in service. The Commission...

Consumer Cases Annual Digest 2025 [Part-II]

Supreme Court Supreme Court Criticises NCDRC For Inventing New Case Of Medical Negligence In Appeal; Orders Complainant To Refund Rs 10 Lakh To Doctors Cause Title: Deep Nursing Home and another Versus Manmeet Singh Mattewal and others Citation: 2025 LiveLaw (SC) 883 The Supreme Court on Tuesday (Sep. 9) ordered a complainant to refund the ₹10 lakhs...