Consumer Cases
Chhattisgarh State Commission Holds Oriental Insurance Co. Liable For Wrongful Repudiation Based On Overloading Despite Approval Of Revised Weight Limit
The State Consumer Disputes Redressal Commission, Chhattisgarh bench comprising Justice Gautam Chourdiya (President) and Pramod Kumar Varma (Member) held Oriental Insurance Company liable for wrongful repudiation of an accidental claim based on overloading of the vehicle at the time of the accident. The State Commission held that the gross vehicle weight was revised and approved by...
Genuine Insurance Claims Must Not Be Repudiated Solely Based On Delay, Bihar State Commission Sets Aside Repudiation Made By LIC
The State Consumer Disputes Redressal Commission, Bihar bench comprising Mr Justice Sanjay Kumar (President), Md. Shamim Akhtar (Judicial Member) and Mr Ram Prawesh Das (Member) set aside a repudiation of an insurance claim by Life Insurance Corporation of India (LIC). The State Commission held that genuine claims must not be repudiated solely based on a delay. The delay was caused due...
Gurgaon District Commission Holds BATA Liable For Sale Of Defective Shoes And Failure To Replace
The District Consumer Disputes Redressal Commission, Gurgaon bench comprising Shri Sanjeev Jindal (President), Ms Jyoti Siwach (Member) and Ms Khushwinder Kaur (Member) held BATA footwear liable for selling defective shoes and subsequently, failing to replace it before the proceedings started. Brief Facts: The Complainant purchased a pair of Bata shoes from the Bata Store in DLF...
Chandigarh District Commission Holds Voltas, Its Technician And Store Liable For Selling Defective Refrigerator And Failing To Resolve Issues
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench of Pawanjit Singh (President), Surjeet Singh (Member) and Suresh Kumar Sardana (Member) held Voltas, its technician and Cool Star Refrigeration Store, Chandigarh liable for deficiency in services and unfair trade practices for failure to repair the refrigerator after charging Rs. 1,800/- from the Complainant....
Chandigarh District Commission Holds J.W. Marriott Liable For Retaining Full Booking Amount Despite Valid Cancellation Due To Unforeseen Circumstances
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President) and Surjeet Kaur (Member) held J.W. Marriott Hotel liable for unfair trade practice for retaining full payment of the booking amount even after cancellation due to unforeseen circumstances endured by the customer. The cancellation was in line with the facilitator's...
Chandigarh District Commission Holds Uber Liable For Charging In Excess Of Contracted Amount
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President), Surjeet Kaur (Member) and Suresh Kumar Sardana (Member) held Uber India liable for unfair trade practice for charging excess fares beyond the contracted amount. It held that Uber cannot escape liability by contending that it is a mere facilitator between the drivers and...
New Delhi District Commission Holds Ansal Properties And Infrastructure Limited Liable For Failure To Deliver Flat Within Stipulated Time And Initiate Refund
The District Consumer Disputes Redressal Commission-VI, New Delhi bench comprising Ms Poonam Chaudhry (President), Sh. Bariq Ahmad (Member) and Sh. Shekhar Chandra (Member) held Ansal Properties and Infrastructure Limited liable for deficiency in service for failure to deliver the possession of the flat within the stipulated time or initiate the refund of the amount advanced. It was...
Bank Not Liable If Customer Negligently Shares Payment Credentials, Chandigarh District Commission Dismisses Complaint Against SBI Cards and Payment Services
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh dismissed a complaint against State Bank of India (SBI) Cards and Payment Services on the allegation of failure to reverse an unauthorized OTP-based credit card transaction. The District Commission perused the RBI Guidelines and held that a customer shall bear the entire loss resulting from unauthorized transactions if...
Cough And Fever Can't Be Classified As Pre-existing Diseases, Chandigarh District Commission Holds TATA AIG General Insurance Co. Liable For Repudiating Claim
The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh bench comprising Amrinder Singh Sidhu (President) and SK Sardana (Member) held TATA AIG General Insurance Company Limited liable for deficiency in services for wrongful repudiation of a genuine medical claim. It held that symptoms such as cough, fever, and diabetes are typical ailments of modern life and cannot...
HPRERA - Builder Cannot Demand Full Payment from Homebuyer If Project's Occupancy Certificate Has Not Been Obtained
The Himachal Real Estate Regulatory Authority (HPRERA) bench comprising of Justice Dr. Srikant Badli (Chairperson) and BC Badalia (Member), has held that a builder cannot demand full payment from the homebuyer if the Project's Occupancy Certificate has not been obtained and the construction of the flat is not complete within the agreed time for delivery of...
TN RERA Orders Builder To Compensate Homebuyer For Mental Agony Faced Due To Delayed Possession
Tamil Nadu Real Estate Regulatory Authority (TNRERA) bench Comprising of TMT N. Uma Maheshwari (Adjudicating Officer) has directed the Builder to pay compensation for the mental agony and inconvenience faced by Homebuyers due to delays in delivering possession, despite fulfilling all payment requirements on time. Background Facts The builder was constructing a residential project...
National Consumer Disputes Redressal Commission Holds Ruchi Reality Holdings Liable For Deficiency In Service Over Delay In Handing Over The Possession Of The Flat
The National Consumer Disputes Redressal Commission, presided by Justice Ram Surat Ram Maurya, held that a buyer cannot be made to wait indefinitely for the possession of the flat that they have paid for. Brief Facts of the Case The complainants reserved a flat with Ruchi Reality Holdings/developer by paying Rs. 5 lakhs. They consistently made payments whenever requested...