Consumer Cases
Overcrowding In Reserved Coach Prevented Passengers From Accessing Confirmed Seats: Palakkad Consumer Commission Holds Railways Liable
The District Consumer Disputes Redressal Commission, Palakkad, comprising Sri. Vinay Menon V. (President), Smt. Vidya A. (Member), and Sri. Krishnankutty N.K. (Member), held the Indian Railways liable for deficiency in service after finding that passengers with confirmed reservations found their seats occupied by unauthorized and ticketless passengers in the sleeper coaches. The...
Failure To Inform Passenger About Change From RAC To Waiting List Is Deficiency In Service: Delhi State Consumer Commission
The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Bimla Kumari (Member), upheld the order of the District Commission holding the Ministry of Railways and Northern Railway guilty of deficiency in service for failing to inform a passenger in advance about the change in his ticket status from 'Reservation Against Cancellation'...
Repeated Vehicle Issues Amount To Deficiency In Service: Chandigarh Consumer Commission Awards ₹4 Lakh Compensation To Ford Owner
The District Consumer Disputes Redressal Commission-II, Chandigarh, comprising Amrinder Singh Sidhu (President) and B.M. Sharma (Member), partly allowed a consumer complaint against Ford India Pvt. Ltd. and its authorized dealer Saluja Motors Pvt. Ltd., holding them liable for deficiency in service due to the persistent issues faced by the complainant with a newly purchased vehicle. Facts of...
Consumer Law Monthly Digest: February 2026
Supreme Court Compassionate Assistance To Govt Employee's Family Deductible From Motor Accident Compensation: Supreme Court Cause Title: RELIANCE GENERAL INSURANCE COMPANY LIMITED VERSUS KANIKA & ORS. Citation: 2026 LiveLaw (SC) 196 The Supreme Court has reaffirmed that the compassionate assistance received by a dependent of a deceased employee would be liable to...
Standard Chartered Bank To Pay ₹5 Lakh Compensation For Harassing Consumer With ₹33 Lakh Demand After Credit Card Closure: Karnataka State Commission
The Karnataka State Consumer Disputes Redressal Commission, Bengaluru, comprising Judicial Member Ravi Shankar and Member Sunita Channabasappa Bagewadi, has held Standard Chartered Bank liable for unfair trade practice for demanding ₹33.83 lakh from a customer despite closure of his credit card account in 2010. The Commission observed that the bank's demand for an exorbitant...
Chandigarh Consumer Commission Holds WTC Chandigarh Liable For Delay In Possession; Homebuyers Cannot Be Made To Wait Indefinitely
The State Consumer Disputes Redressal Commission, Chandigarh, comprising Justice Raj Shekhar Attri (President) and Preetinder Singh (Member), has held M/s WTC Chandigarh Development Company Pvt. Ltd. liable for deficiency in service for failing to complete construction of the unit and hand over possession within the stipulated deadline. The Commission observed that a homebuyer cannot be...
Thrissur Consumer Commission Holds IFFCO Tokio Liable For Repudiating Accident Insurance Claim
The Thrissur District Consumer Disputes Redressal Commission, comprising C.T. Sabu (President), Sreeja S. (Member), and Ram Mohan R. (Member), held IFFCO Tokio General Insurance Co. Ltd. liable for wrongfully repudiating an accident insurance claim despite the insured suffering functional disability due to the accident. The Commission observed that rejecting a legitimate claim on illogical...
Charging Excess For Photocopying Based On Misleading Advertisement Is Unfair Trade Practice: Thrissur District Commission
The Thrissur Consumer Disputes Redressal Commission bench comprising C.T Sabu, President, Sreeja S., Member and Ram Mohan R. Member has held a shop owner liable for displaying misleading advertisement and charging an excess amount for photocopy from the complainant. The bench further raised concerns regarding the impact of such practices on the consumers which jeopardize their dignity and...
Maharashtra State Commission Holds HP Employees' Co-operative Credit Society Liable For Deficiency In Service For Enforcing Undisclosed Restriction On Premature Withdrawal Of Deposit
The Maharashtra State Consumer Disputes Redressal Commission comprising Presid-ing Member Mukesh V. Sharma and Member Poonam V. Maharshi has held HP Employ-ee's Co-operative Credit Society Ltd liable for deficiency in service and unfair and arbitrary practice for enforcing undisclosed restrictions on premature withdrawal of deposits and withholding admitted dues of a retired...
NCDRC Dismisses Consumer Complaint Filed Nearly 10 Years After Possession, Holds Claim Barred By Limitation
The National Consumer Disputes Redressal Commission (NCDRC), comprising Justice A.P. Sahi (President) and Member Bharatkumar Pandya, dismissed a consumer complaint against a developer and housing society as barred by limitation, holding that the cause of action arose when possession was taken in 2016 and could not be treated as a continuing cause of action merely because alleged deficiencies...
State Consumer Commission Directs Liberty General Insurance To Pay ₹3.86 Lakh For Wrongful Repudiation Of Home Insurance Claim
The State Consumer Disputes Redressal Commission, Chandigarh, presided over by Justice Raj Shekhar Attri (President) and Mr. Preetinder Singh (Member), has held Liberty General Insurance liable for deficiency in service for wrongfully repudiating a home insurance claim arising from internal leakage damage. The Commission observed that internal leakage causing sudden and extensive damage...
Uttarakhand State Commission Dismisses Appeal In Miscarriage Case, Holds No Medical Negligence Or Deficiency In Service Proved Against Doctor
The Uttarakhand State Consumer Disputes Redressal Commission, comprising President Kumkum Rani and Member B.S. Manral, dismissed an appeal alleging medical negligence in connection with a miscarriage, holding that the complainants failed to produce any material evidence demon-strating lapse in the standard of care or professional negligence on the part of the treating doctor. The...