Consumer Cases
CCPA Fines Storia ₹1 Lakh; Says '100% Tender Coconut Water' Claim Misled Consumers
The Central Consumer Protection Authority (CCPA) has imposed a penalty of ₹1 lakh on Storia Foods and Beverages Private Limited for misleading advertisements relating to its coconut water and fruit juice products. The Authority held that claims such as “100% Tender Coconut Water”, “100% Natural Tender Coconut Water” and “100% Juice” were likely to mislead consumers...
Restaurant Can't Force Customers To Pay Service Charge: Chandigarh Consumer Commission Holds Caper Rooftop Bistro Liable
The District Consumer Disputes Redressal Commission-II, Chandigarh, comprising Amrinder Singh Sidhu (President)and Brij Mohan Sharma (Member), partly allowed a consumer complaint against Caper Rooftop Bistro, holding that the restaurant was guilty of deficiency in service and unfair trade practice for automatically levying and collecting a service charge without obtaining...
CCPA Imposes ₹1 Lakh Penalty On Mrs. Bector's For Misleading '100% Atta Bread' And '100% Whole Wheat Bread' Claims
The Central Consumer Protection Authority (CCPA) has imposed a penalty of ₹1 lakh on Mrs. Bector's Food Specialities Ltd. for publishing misleading advertisements and engaging in unfair trade practices by marketing its bread products as “100% Atta Bread” and “100% Whole Wheat Bread.” The authority also directed the company to immediately discontinue such advertisements...
Darjeeling Consumer Commission Holds Amazon, Seller Liable For Delivering Wrong Product And Refusing Refund
The District Consumer Disputes Redressal Commission, Darjeeling, comprising Tikendra Narayan Pradhan (President) and Bhawana Thakur (Female Member), held Amazon and Clicktech Retail Private Ltd. liable for deficiency in service for delivering an incorrect product and subsequently refusing to issue a refund. Allowing the complaint, the Commission held both Opposite Parties jointly...
Misleading JEE Advanced Ads: CCPA Imposes ₹8 Lakh Penalty On Narayana Educational Institutions
The Central Consumer Protection Authority (CCPA) has imposed an ₹8 lakh penalty on Narayana Educational Institutions for publishing misleading advertisements relating to the JEE Advanced 2024 results after finding that the institute concealed material information about the courses pursued by successful candidates. The proceedings were initiated suo motu after the CCPA examined...
Insurance Claim Cannot Be Repudiated Solely On Basis Of Unsubstantiated Surveyor's Report: Kupwara District Commission
The District Consumer Disputes Redressal Commission, Kupwara, comprising Peerzada Qousar Hussain (President) and Ms. Nyla Yaseen (Member), held Bajaj Allianz General Insurance Company Ltd. liable for the wrongful repudiation of an insurance claim. The Commission allowed the complaint, observing that although a surveyor's report is an important piece of evidence, it cannot be treated as...
Financier Can't Claim Insurance Over Theft Of Vehicle Surrendered By Insured Owner : Supreme Court
The Supreme Court has held that a mere surrender of an insured vehicle by its owner to another person, who had financed the purchase of a vehicle, would not be sufficient for the financer to claim indemnification in the event of loss or theft of a vehicle. A bench of Justice Sandeep Mehta and Justice Vijay Bishnoi refused to interfere with the National Consumer Disputes Redressal...
Consumer Forum's Jurisdiction Not Ousted By Mere Existence Of Arbitration Clause : Supreme Court
The Supreme Court recently held that the mere existence of an arbitration clause in an agreement would not preclude the consumer forum from adjudicating the dispute on merit. “…an arbitration clause does not, by itself, oust the jurisdiction of the consumer forum.”, observed a bench of Justice Vikram Nath and Justice V. Mohana, while setting aside the concurrent findings of the...
Country Holidays Travel Ordered To Refund Membership Fee After Failing To Provide Hotel Bookings Under Holiday Package
The District Consumer Disputes Redressal Commission, South-II, Delhi, comprising Monika Aggarwal Srivastava (President) and Ritu Garodia (Member), held Country Holidays Travel India Pvt. Ltd. guilty of deficiency in service for failing to provide hotel bookings under a holiday membership package despite the complainant's attempts to avail the membership benefits. The Commission directed...
Homebuyers Who Default In Payments Cannot Challenge Allotment Cancellation As Unfair Trade Practice; Entitled Only To Refund With Interest: NCDRC
The National Consumer Disputes Redressal Commission (NCDRC), comprising Justice A.P. Sahi, President, and Bharatkumar Pandya, Member, held that homebuyers who default in making payments cannot challenge cancellation of allotment as an unfair trade practice. Finding that the complainants had failed to adhere to the agreed payment schedule, the Commission declined to restore the allotments...
Chit Fund Company Liable For Improper Passbook Entries, Thrissur Consumer Commission Directs Refund Of ₹1.99 Lakh
The Consumer Disputes Redressal Commission, Thrissur, comprising C.T. Sabu (President), Sreeja S. (Member) and Ram Mohan R. (Member), partly allowed a consumer complaint against Dhana Kendra Kuries & Loans (P) Ltd., holding that although the complainant was not entitled to the prized chit amount for failing to prove readiness to furnish sufficient security, the chit fund company...