Consumer Cases
Solan Consumer Commission Directs Himalayan Dreams Villas To Refund ₹32 Lakh To Homebuyers For Failing To Deliver Promised Cottage
The District Consumer Disputes Redressal Commission, Solan, Himachal Pradesh, has held Himalayan Dreams Villas Pvt. Ltd. and its authorised signatory Vicar Walia liable for deficiency in service for failing to construct and hand over a promised cottage to homebuyers despite receiving ₹32 lakh towards the project. The Commission directed the developer to refund the amount with...
EPFO Liable For Deficiency In Service For Arbitrarily Rounding Down Employee's Service Period: Kangra Consumer Commission
The District Consumer Disputes Redressal Commission, Kangra at Dharamshala (Himachal Pradesh), comprising President Hemanshu Mishra and Members Arti Sood and Narayan Thakur, held the Employees' Provident Fund Organisation (EPFO) liable for deficiency in service. It found that the EPFO had arbitrarily rounded down the complainant's service period without evidence while calculating his...
J&K Consumer Commission Holds J&K Bank Liable For Crediting FDR Proceeds To Third Party Without Valid Mandate
The Jammu & Kashmir State Consumer Disputes Redressal Commission, Jammu, comprising President (O) Smt. Nighat Sultana and Member Sh. Maheep Gupta, held Jammu & Kashmir Bank guilty of deficiency in service for unauthorisedly crediting the maturity proceeds of the complainant's Fixed Deposit Receipts (FDRs) to a third-party account without a valid mandate. The Commission observed that...
Delhi Consumer Commission Holds Bata Liable For Not Displaying Prior Notice On Carry Bag Charges
The District Consumer Disputes Redressal Commission, South Delhi, comprising President Ms. Monika A. Srivastava and Member Ms. Kiran Kaushal, held Bata India Pvt. Ltd. liable for deficiency in service for failing to properly inform customers, before purchase, through prominent notices displayed at the store, that paper carry bags were chargeable and optional. The Commission observed...
Medical Negligence In Infant Circumcision: Malappuram Consumer Commission Awards ₹50 Lakh Compensation
The District Consumer Disputes Redressal Commission, Malappuram, comprising President Sri V. Ravindran and Members Smt. R. Bindu and Sri K. Muhammed Ismail, held a doctor and a private hospital liable for medical negligence and deficiency in service. Observing that the opposite parties failed to explain the infant's severe injuries and that the hospital lacked adequate hygiene and...
Chandigarh Consumer Commission Order Asics India To Refund Price Of Defective Shoes, Pay Rs.10,000 Compensation
The Chandigarh Consumer Disputes Redressal Commission held Asics India Pvt. Ltd. liable for deficiency in service and unfair trade practice for failing to replace or refund the amount for a defective pair of running shoes, despite approving the consumer's claim for exchange. The bench presided by Mr. Amrinder Singh Sidhu along with Mr. Brij Mohan Sharma as member directed the shoe company...
Confirmed Booking, No Check-In: Consumer Commission Holds OYO Liable For Deficiency In Service
The District Consumer Disputes Redressal Commission, Thiruvananthapuram, comprising President Sri P.V. Jayarajan and Members Smt. Preetha G. Nair and Sri Viju V.R., has held OYO Hotels and Homes Pvt. Ltd. and its partner hotel jointly liable for deficiency in service and unfair trade practice for denying a consumer check-in despite a confirmed and fully paid booking. The Commission observed...
Immigration Consultant Liable For Misrepresenting Canadian College Admission, Chandigarh Consumer Commission Orders ₹12.35 Lakh Refund
The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh, comprising President Mr. Amrinder Singh Sidhu and Member Mr. B.M. Sharma, has held Ravinder Singh, proprietor of BB Council, an immigration consultancy, and Pushpinder Kaur liable for deficiency in service and unfair trade practice for misrepresenting that a student's admission to a Canadian college had been secured...
Bus Operator Liable For Loss Of Passenger's Suitcase Due To Staff Negligence: Bastar Consumer Commission
The District Consumer Disputes Redressal Commission, Uttar Bastar Kanker, comprising President Smt. Sujata Jaswal and Member Shri Dakeshwar Soni, has held Mahindra Travels and its Manager liable for deficiency in service for losing a passenger's suitcase during a bus journey.The Commission observed that once a transport operator takes custody of a passenger's luggage, it owes a duty of...
Passenger Forced To Purchase Last-Minute Tickets After Flight Disruption: Chandigarh Consumer Commission Holds IndiGo, Turkish Airlines Liable
The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh, comprising President Pawanjit Singh and Member B.M. Sharma, has partly allowed a consumer complaint against IndiGo Airlines and Turkish Airlines. The Commission held the airlines liable for deficiency in service after a sudden flight disruption forced the complainant to purchase expensive last-minute tickets to...
Chandigarh Consumer Commission Holds Diet Clinic Liable For Failure To Provide Promised Personalized Diet Services
The Chandigarh District Consumer Disputes Redressal Commission, presided by Mr. Pawanjit Singh along with Mr. B.M. Sharma as a member, has directed a Diet Clinic based in Chandigarh to refund Rs.28,000/- to a woman on account of failure to provide personalized diet plans as promised to her. The Commission held that despite receiving payment for personalized diet services, the Diet...