Failure To Refund Cancelled Booking Amount: Chandigarh Consumer Commission Holds Airbnb Liable

The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh, comprising President Mr. Amrinder Singh Sidhu and Member Mr. B.M. Sharma, has partly allowed a consumer complaint against Airbnb India Pvt. Ltd. for failing to refund a booking amount despite acknowledging the complainant's entitlement to the refund. The Commission held that Airbnb's failure to process the refund...

Federal Bank Liable For Illegally Retaining Borrower's Original Title Deeds After Loan Closure: Palakkad Consumer Commission

The District Consumer Disputes Redressal Commission, Palakkad, comprising President Sri Vinay Menon V. and Members Smt. Vidya A. and Sri Krishnankutty N.K., has held Federal Bank liable for deficiency in service for arbitrarily retaining a borrower's original title deeds for more than a year after closure of the secured loan. The Commission observed that the bank failed to justify the...

Hostel Directed To Refund Rs.30,000 To Student Over Poor Food, Lack Of Wi-Fi And Maintenance: Kangra Consumer Commission

The District Consumer Disputes Redressal Commission, Kangra at Dharamshala, comprising President Mr. Hemanshu Mishra and Members Ms. Arti Sood and Sh. Narayan Thakur, held Nalanda Living Hostel liable for deficiency in service. The Commission observed that accepting upfront commercial charges while failing to provide basic, habitable amenities such as palatable food and internet...

Delhi Consumer Commission Holds Forbcorp Liable For Deficient Holiday Services

The District Consumer Disputes Redressal Commission, South Delhi Comprising Monika A. Srivastava (President) and Kiran Kaushal (Member), has held Forbcorp Private Limited liable for deficiency of service for failing to provide the promised holiday services. The Commission allowed the complaint and held that an agreement denying a refund under any circumstances is unconscionable and amounts to...

Vishal Mega Mart Liable For Selling Expired Maggi Noodles; Kurnool Consumer Commission

The District Consumer Disputes Redressal Commission, Kurnool, comprising President Karanam Kishore Kumar and Member S. Nazima Kausar, has held Vishal Mega Mart liable for selling an expired packet of Maggi Atta Instant Noodles. The Commission observed that the sale of expired food products constitutes a grave violation of consumer rights and poses a significant threat to public health...

Reliance Retail Liable For Selling Expired Instant Noodles; Retailers Cannot Shift Burden To Consumers To Check Expiry Date: Kangra Consumer Commission

The District Consumer Disputes Redressal Commission, Kangra at Dharamshala, comprising President Mr. Hemanshu Mishra and Members Ms. Arti Sood and Sh. Narayan Thakur, has held Reliance Retail Limited liable for deficiency in service and unfair trade practice for selling an expired packet of instant noodles to a consumer. The Commission observed that a retailer has a statutory and...

Advocates Can't Be Sued For 'Deficiency' In Service Under Consumer Protection Act: Andhra Pradesh High Court

The Andhra Pradesh High Court has reiterated that complaints alleging deficiency in legal services rendered by advocates are not maintainable under the Consumer Protection Act, 2019 observing that the services of an advocate are rendered under a contract of personal service, which stands excluded from the definition of "service" under the Act. [2026 LiveLaw (AP) 120]A Division Bench of...

Authorised Maruti Dealer Liable For Failing To Repair Accident-Damaged Vehicle Within Promised Time: MP State Consumer Commission

The Madhya Pradesh State Consumer Disputes Redressal Commission, Bhopal, comprising President Justice Smt. Sunita Yadav and Member Dr. (Mrs.) Monika Malik, has upheld the District Consumer Commission's finding that Shubh Motors Private Limited, an authorised Maruti Suzuki dealer, was guilty of deficiency in service for failing to repair and deliver a customer's accident-damaged vehicle within...

Thrissur Consumer Commission Holds Mother Hospital Liable For Colonoscopy Without Patient's Informed Consent

The District Consumer Disputes Redressal Commission, Thrissur, comprising President Sri C.T. Sabu and Members Sreeja S. and Ram Mohan R., has held the Director of Mother Hospital, Thrissur, its Medical Superintendent and the doctor who advised and performed a colonoscopy liable for medical negligence and deficiency in service for conducting the elective procedure without obtaining the...

Hotel Liable For Guest's Injury Caused By Unsafe Premises, Hospitality Providers Must Ensure Guests' Safety: Chandigarh Consumer Commission

The District Consumer Disputes Redressal Commission, Chandigarh, comprising Amrinder Singh Sidhu (President) and Brij Mohan Sharma (Member), held Manor Luxury Service Apartments liable for deficiency in service after the complainant slipped and sustained a foot injury due to unsafe conditions on the premises. The Commission partially allowed the complaint and observed that a hospitality...

Consumer Law Half Yearly Digest: 2026[JANUARY-JUNE]

Supreme Court Financier Can't Claim Insurance Over Theft Of Vehicle Surrendered By Insured Owner : Supreme Court Cause Title: K. PRAKASHCHAND VERSUS ORIENTAL INSURANCE CO. LTD. Citation: 2026 LiveLaw (SC) 634 The Supreme Court has held that a mere surrender of an insured vehicle by its owner to another person, who had financed the purchase of a vehicle, would not be...

Kerala Water Authority Liable For Issuing Arbitrary Water Bills Despite Unchanged Meter Readings: Thrissur Consumer Commission

The District Consumer Disputes Redressal Commission, Thrissur, comprising President Sri C.T. Sabu and Members Sreeja S and Ram Mohan R , has held the Kerala Water Authority (KWA) liable for deficiency in service and unfair trade practice for issuing arbitrary water bills despite recording the same meter reading over consecutive billing cycles. The Commission observed that raising...