Consumer Cases
Unreasonable Delay In Handing Over Possession Of Property To Buyers: NCDRC Directs Builder To Refund Entire Amount Along With Interest
The National Consumer Disputes Redressal Commission has re-emphasized that buyers should not be subjected to indefinite delay for possession of their property. The bench presided over by Mr. Ram Surat Ram Maurya alongside Mr. Bharatkumar Pandya as member while partly allowing a consumer complaint, observed that an unreasonable delay by a builder in offering possession of flats amounted to...
Failure To Inform Bus Schedule Preponement, Bengaluru District Commission Holds Redbus Liable For Deficiency In Service
The Additional District Consumer Disputes Redressal Commission-IV, Bengaluru (Karnataka) bench comprising Ramachandra M.S. (President) and Nandini H Kumbhar (Member) held Redbus is liable for deficiency in services for failure to notify the Complainant about a bus departing earlier than scheduled from the bus stop. The bench directed Redbus to refund the booking amount of Rs. 1,023.5/-...
Train Passengers Responsible For Luggage Safety Unless Railways' Negligence Is Proven, New Delhi District Commission Dismisses Complaint Against Northern Railway
The District Consumer Disputes Redressal Commission–X, New Delhi bench consisting of Monika Aggarwal Srivastava (President), Dr. Rajender Dhar (Member), and Ritu Garodia (Member), dismissed a complaint against Northern Railways regarding stolen belongings. The Commission held that the responsibility for the safety of goods during a train journey lies with the passengers, unless...
Mere Insurance Proposal Does Not Amount To Acceptance Even If Initial Premium Is Paid, Solan District Commission Dismisses Complaint Against PNB Metlife LIC Ltd.
The District Consumer Disputes Redressal Commission, Solan (Himachal Pradesh) bench comprising D.R. Thakur (President), Vijay Lamba (Member) and Neelam Gupta (Member) dismissed a consumer complaint against PNB Metlife LIC Ltd. The bench observed that the insurance company received the premium. However, the acceptance of the insurance policy was not conveyed to the insured. Therefore,...
Shimla District Commission Dismisses Complaint Against Samsung And Bajaj Allianz General Insurance Co. Based On Unsubstantiated Claims Of Service Deficiency
The District Consumer Disputes Redressal Commission, Shimla (Himachal Pradesh) bench comprising Dr Baldev Singh (President) and Mr Jagdev Singh Raitka (Member) dismissed a complaint against Samsung, its store, and Bajaj Allianz General Insurance Co. (the financer). The Complainant who alleged manufacturing defects with the purchased Samsung TV failed to substantiate her claim of...
Rohtak District Commission Holds New India Assurance Co. Liable For Wrongful Repudiation Of Valid Damaged Car Claim
The District Consumer Disputes Redressal Commission, Rohtak (Haryana) bench comprising Sh. Nagender Singh Kadian (President), Dr. Tripti Pannu (Member) and Sh. Vijender Singh (Member) held New India Assurance Company liable for wrongful repudiation of a valid claim for a car involved in an accident. The Insurance Company failed to provide adequate evidence to prove that the repudiation...
Failure To Initiate Refund Despite Receiving Wrongly Delivered TV Back, Bangalore Urban District Commission Holds Amazon Liable
The Additional District Consumer Disputes Redressal Commission-II, Urban Bangalore (Karnataka) bench comprising Vijaykumar M. Pawale (President), V. Anuradha (Member) and Renukadevi Deshpande (Member) held Amazon liable for failure to initiate a refund after the wrongly delivered Samsung T.V. was returned to the Seller. It was directed to initiate the refund, and pay Rs. 2,000/-...
Rewari District Commission Holds TATA AIG General Insurance Co. Liable For Repudiating Medical Claim Based On Unsubstantiated And Unclear Grounds
The District Consumer Disputes Redressal Commission, Rewari (Haryana) bench comprising Shri Sanjay Kumar Khanduja (President) and Shri Rajender Parshad (Member) held TATA AIG General Insurance Company liable for wrongfully repudiating a medical claim based on fictitious and unclear grounds. The Insurance Company alleged fraud on the part of the insured, however, failed to verify...
Failure To Repair Within Promised Time Coupled With Additional Car Damages Post-Repair, Ernakulam District Commission Holds Maruti Suzuki And Its Dealer Liable
The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising D.B Binu (President), Mr. Ramachandran. V (Member) and Mrs Sreevidhia T.N. (Member) held Maruti Suzuki and its dealer liable for failure to fulfil the promised repair within a reasonable timeframe, coupled with additional damages to the car post-service. They were directed to pay Rs. 1.5 Lakh...
Ernakulam District Commission Holds Flipkart Liable For Non-disclosure Of Seller Information As Mandated By E-Commerce Rules 2020
The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) bench comprising D.B. Binu (President), Mr. Ramachandran. V (Member) and Mrs. Sreevidhia T.N (Member) held Flipkart liable for failure to disclose seller information, as mandated under Rule 5(3)(a) of the Consumer Protection (E-commerce) Rules, 2020. The District Commission observed that such non-disclosure...
South Mumbai District Commission Holds VLCC Liable For Negligently Conducting Laser Hair Removal Treatment Which Led To Severe Burns
The District Consumer Disputes Redressal Commission, South Mumbai (Maharashtra) bench comprising Shri. P.G. Kadu (Incharge President), Smt. S.A. Petkar (Member) and Smt. G.M. Kapse (Member) held VLCC Health Care Ltd. liable for negligently carrying out laser hair reduction treatment on the Complainant, which led to a severe burn on her entire chin. It was directed to pay Rs. 50,000/-...
Consumer Cases Weekly Round-Up: 15th to 21st April 2024
National Consumer Disputes Redressal Commission The Revisional Jurisdiction Of The National Commission Is Limited And Can Be Exercised Only In Specific Circumstances: NCDRC The National Consumer Disputes Redressal Commission, presided by Justice Ram Surat Ram Maurya, held that the Revisional Jurisdiction of the National Commission is restricted to specific circumstances,...