Consumer Cases
Trust Cannot File Consumer Complaint: Kerala State Commission Sets Aside Order Holding Devaswom Committee's Complaint Maintainable
The Kerala State Consumer Disputes Redressal Commission, Thiruvananthapuram, has held that a trust cannot maintain a consumer complaint under the Consumer Protection Act, 1986, as the Supreme Court's ruling in Prathibha Pratisthan v. Manager, Canara Bank continues to be the law operating in the field until a larger Bench decides the issue. A Bench comprising Justice B. Sudheendra...
Delhi Consumer Commission Directs United India Insurance To Pay ₹38,000 For Stolen Motorcycle Despite 59-Day Delay
The District Consumer Disputes Redressal Commission-I (North District), Delhi, comprising President Divya Jyoti Jaipuriar and Members Ashwani Kumar Mehta and Harpreet Kaur Charya, has held that Supreme Court rulings clarifying the law on delayed intimation of vehicle theft apply retrospectively, even where the insurer relied on an earlier judicial precedent to repudiate...
Silk Saree Zari Quality Dispute: NCDRC Remands Cases After Test Report Shows Low Silver Content
The National Consumer Disputes Redressal Commission (NCDRC), comprising President Justice A.P. Sahi and Member Bharat Kumar Pandya, has set aside the Tamil Nadu State Consumer Disputes Redressal Commission's order dismissing two complaints over allegedly substandard zari in silk sarees sold by the Thirubhuvanam Silk Handloom Weavers Co-operative Sale Society Ltd. The National...
'Advocate' Stickers No Ground To Refuse Policy Endorsement Without Justification: Coimbatore Consumer Commission Holds Insurer Liable
The Coimbatore District Consumer Commission, comprising President R. Thangavel and Member P. Marimuthu, held IndusInd General Insurance Company Ltd. liable for deficiency in service for failing to process the transfer of a motor insurance policy after ownership of a Honda WR-V was transferred. The insurer cited unclear photographs, alleged vehicle damage and the presence of...
Delhi Consumer Commission Holds Club Valero Liable For Failure To Refund Membership Fee After Cancellation
The District Consumer Disputes Redressal Commission-VIII (Central), Delhi, comprising President Divya Jyoti Jaipuriar and Dr. Rashmi Bansal, Member, has held Club Valero (Valero Corporation Pvt. Ltd.) deficient in service for failing to refund a consumer's membership amount after accepting and processing his cancellation request following its failure to provide the...
New Bus Suffers Engine Overheating, Seizure Within 2 Months: Belagavi Consumer Commission Orders Replacement Or Refund
The District Consumer Disputes Redressal Commission, Belagavi, comprising President Sanjeev V. Kulkarni and Member Smt. S.K. Kadrollimath, has held Arihant Motors Pvt. Ltd. and Force Motors Pvt. Ltd. liable for deficiency in service in relation to a vehicle allegedly suffering from an inherent manufacturing defect. The Commission held that the complainant had established that the Force...
Insurer Cannot Reopen Adjudicated Claim By Introducing New Grounds Under Guise Of Reassessment: Delhi Consumer Commission
The District Consumer Disputes Redressal Commission-I (North District), Delhi, comprising President Divya Jyoti Jaipuriar and Members Ashwani Kumar Mehta and Harpreet Kaur Charya, has held Oriental Insurance Company Ltd. liable for deficiency in service for failing to comply with an earlier direction to correct an error in the assessment of an insurance claim and instead introducing a...
Loan Amount Alone Cannot Establish 'Commercial Purpose': NCDRC Restores Farmers' Complaints Against HDFC, DCB Banks
The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising Justice A.P. Sahi, President and Bharatkumar Pandya, Member, allowed a batch of appeals filed by agriculturists and held that complaints alleging deficiency in banking services in relation to agricultural loans secured by pledged warehouse receipts were maintainable as consumer disputes. The Commission held...
Unauthorised Credit Card Transactions: Delhi Consumer Commission Holds SBI Cards Liable, Directs Refund
The District Consumer Disputes Redressal Commission-I (North District), Delhi, comprising President Divya Jyoti Jaipuriar and Member Harpreet Kaur Charya, has held SBI Cards & Payment Services Pvt. Ltd. liable for deficiency in service for failing to properly act on two unauthorised credit card transactions promptly reported by a customer. The Commission held that under the...
Employee-Employer Dispute Over PF Forfeiture Can't Be Raised Before Consumer Forum: NCDRC
The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising AVM J. Rajendra (Retd.), Presiding Member and Justice Saroj Yadav, Member, allowed a revision petition filed by Dena Bank and held that a dispute concerning the forfeiture of an employee's Provident Fund contribution arising out of disciplinary proceedings and dismissal from service does not constitute a...
“Service Charge Is Voluntary, Cannot Be Forced”: Bengaluru Consumer Commission Holds Sherlock's Pub Liable
The Bangalore Urban II Additional District Consumer Disputes Redressal Commission, comprising V. Anuradha, I/C President, and H. Janardhan, Member, has held Sherlock's Pub liable for deficiency in service and unfair trade practice for compelling a consumer to pay a 7.5% service charge despite his repeated objections. The Commission observed that hotels and restaurants...
Insurance Claim Repudiation: Kurnool Consumer Commission Directs ICICI Lombard To Pay ₹50 Lakh
The District Consumer Disputes Redressal Commission, Kurnool, comprising President Karanam Kishore Kumar and Members N. Narayana Reddy and S. Nazima Kausar, has held ICICI Lombard General Insurance Company Limited liable for deficiency in service for repudiating a life insurance claim without establishing a valid and substantiated ground under the policy. Facts The complaint was...