Ernakulam Consumer Commission Holds Jet Airways Liable For Denying Boarding To Minor, Calls Act “Sadistic Pleasure”

The District Consumer Disputes Redressal Commission, Ernakulam, comprising comprising Presi-dent D.B. Binu, and Members Ramachandran V. and Sreevidhia T.N , has held Jet Airways (India) Ltd. liable for deficiency in service for refusing boarding to a minor child on baseless grounds. The Commission rejected the airline's plea of non-service of notice, holding that Jet Airways had full knowledge...

Delhi State Consumer Commission Finds Kotak Mahindra Bank Deficient In Service For Auctioning Pledged Gold Jewellery

The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Ms. Bimla Kumari (Member), has dismissed an appeal filed by Kotak Mahindra Bank Ltd., thereby upholding the finding of deficiency in service against the Bank for auctioning a borrower's pledged gold jewellery without any contractual authority. The Commission observed that the...

Fit-Out Possession Without Completion Certificate Illegal; Chandigarh State Consumer Commission Holds Omaxe Liable For Delay

The State Consumer Disputes Redressal Commission, U.T. Chandigarh, comprising Justice Raj Shekhar Attri (President) and Preetinder Singh (Member), has held Omaxe Chandigarh Extension Developers Pvt. Ltd. (now Omaxe New Chandigarh Developers Pvt. Ltd.) guilty of deficiency in service and unfair trade practice for failing to deliver lawful possession of a flat within the stipulated time and...

Delhi State Commission Dismisses Appeal Alleging Sale Of Used Car; Holds Expert Evidence Mandatory To Prove Manufacturing Defect

The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Ms. Bimla Kumari (Member), has dismissed an appeal filed by a car pur-chaser alleging that a used vehicle had been fraudulently sold to him by M/s T.R. Sawhney Mo-tors Private Limited and Maruti Suzuki India Limited. Upholding the order of the District Commission, the...

Bus Breakdown, No Effective Alternative Arrangement: Delhi State Consumer Commission Holds Dewan Worldwide Holidays Deficient in Service

The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Ms. Pinki (Judicial Member), dismissed the appeal filed by M/s Dewan Worldwide Holidays and upheld the order passed by the District Forum. The Commission held the tour operator liable for deficiency in service on account of its failure to make effective alternative...

Lok Adalat Award Final And Binding; Consumer Complaint Not Maintainable: Kerala State Consumer Commission

The Kerala State Consumer Disputes Redressal Commission, Thiruvananthapuram, comprising Justice B. Sudheendra Kumar (President), D. Ajith Kumar (Judicial Member), and K.R. Radha-krishnan (Member), allowed a revision petition filed by Gurudeva Trust and set aside the order of the District Commission, holding that a dispute already settled through a Lok Adalat award cannot be reopened by filing...

COVID-19 Flight Cancellation Not Deficiency In Service: Delhi State Consumer Commission

The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Bimla Kumari (Member), dismissed an appeal filed against MakeMyTrip India Pvt. Ltd. and Korean Airlines Co. Ltd., holding that cancellation of international flights due to the COVID-19 pandemic and governmental restrictions did not amount to deficiency in service. The Commission...

Consumer Cases Annual Digest 2025 [Part-II]

Supreme Court Supreme Court Criticises NCDRC For Inventing New Case Of Medical Negligence In Appeal; Orders Complainant To Refund Rs 10 Lakh To Doctors Cause Title: Deep Nursing Home and another Versus Manmeet Singh Mattewal and others Citation: 2025 LiveLaw (SC) 883 The Supreme Court on Tuesday (Sep. 9) ordered a complainant to refund the ₹10 lakhs...

Faridabad District Consumer Commission Holds Restaurant Liable For Refusing Free Drinking Water, Orders Refund And Compensation

The District Consumer Disputes Redressal Commission, Faridabad, comprising Amit Arora (President) and Indira Bhadana (Member), has allowed a consumer complaint against a restaurant for failing to provide free drinking water to a customer. In Akash Sharma vs. M/S Garden Grills 2.0, the Commission held that compelling a customer to purchase bottled water amounted to deficiency...

Karnataka State Consumer Commission Dismisses Complaint Against Proman Infrastructure Over Alleged Defective Machinery

The Karnataka State Consumer Disputes Redressal Commission, Bengaluru (Principal Bench), comprising Justice T.G. Shivashankare Gowda (President) and Mrs. Divyashree M (Member), has dismissed a consumer complaint filed against Proman Infrastructure Services Pvt. Ltd., holding that the complainant did not qualify as a “consumer” under the Consumer Protection Act, 2019 and had failed...

EPF–ESI Benefit Disputes Not Consumer Matters: Delhi State Consumer Commission

The Delhi State Consumer Disputes Redressal Commission has held that disputes relating to Employees' Provident Fund (EPF) and Employees' State Insurance (ESI) benefits, arising out of an employer–employee relationship, do not constitute consumer disputes under the Consumer Protection Act.The Commission, comprising Justice Sangita Dhingra Sehgal (President) and Bimla Kumari (Member), dismissed...

Kupwara Consumer Commission Holds Oriental Insurance Liable For Deficiency In Service In Fire Insurance Claim

The District Consumer Disputes Redressal Commission, Kupwara, comprising President Peerzada Qousar Hussain and Member Ms. Nyla Yaseen, has held Oriental Insurance Company Ltd. liable for deficiency in service and unfair trade practice for failing to settle a legitimate fire insurance claim. The Commission observed that the insurer neither settled the claim nor repudiated it on valid grounds,...