Consumer Cases
Insurance Claim Cannot Be Rejected Without Cogent Evidence: Kupwara Consumer Commission Directs Bajaj Allianz To Pay ₹5 Lakh
The District Consumer Disputes Redressal Commission, Kupwara, Jammu & Kashmir, has held that an insurer cannot repudiate an insurance claim merely by alleging that the supporting bills are fake unless such allegations are backed by cogent evidence. Holding Bajaj Allianz General Insurance Co. Ltd. liable for deficiency in service and unfair trade practice, the Commission partly allowed...
Haridwar Consumer Commission Holds OYO Liable After Hotel Refused Accommodation Despite Confirmed Booking
The District Consumer Disputes Redressal Commission, Haridwar, comprising President Gagan Kumar Gupta and Members Dr. Amresh Rawat and Ranjana Goyal, has held OYO Rooms Pvt. Ltd liable for deficiency in service after a consumer's confirmed hotel booking was not honoured and directed the company to compensate the consumer for the resulting loss and inconvenience. Facts: The...
NCRDC Third Member Deciding Appeal Instead Of Answering Reference Not Necessarily Illegal : Supreme Court
The Supreme Court has clarified the limits of a third or “referee” member's role when members of a National Consumer Disputes Redressal Commission (NCDRC) Bench differ, holding that although the normal course is for the referee member to answer only the questions referred and return the matter to the original Bench, an exceptional case may justify deciding the appeal itself.Where a...
Failure To Obtain Occupation Certificate: NCDRC Orders Builder To Pay ₹6 Crore Compensation
The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising President Justice A.P. Sahi and Member Shri Bharatkumar Pandya, has partly allowed a complaint filed by Tirupati Devi Cooperative Housing Society Ltd. against M/s Raja Construction Company & Ors., holding that handing over possession without obtaining the Occupation Certificate and carrying out...
J&K Consumer Commission Holds Contractors Liable For Deficient Construction, Awards Compensation To House Owner
The District Consumer Disputes Redressal Commission, Kupwara, has allowed a complaint filed by a house owner against two contractors, a cement dealer and a cement manufacturer, holding that the construction work undertaken by the contractors was deficient and had caused damage to the complainant's residential house. The Commission relied on the findings of the R&B Department's...
COVID-19 Wedding Cancellation: Rajasthan State Commission Allows Spanish Citizen To Represent Wedding Guests
The Rajasthan State Consumer Disputes Redressal Commission, Jaipur, comprising Ms. Urmila Verma, Member (Judicial), and Mr. Jai Gautam, Member, has allowed an appeal filed by Luis Casacuberta Abril against M/s Castle Mundota & Ors., holding that the complainant's application seeking to proceed on behalf of other wedding guests under Order I Rule 8 of the Code of Civil Procedure, 1908,...
Contract Act | Limits Of Agent's Authority : Supreme Court Explains Law Of Agency
The Supreme Court has held that an agent's implied authority cannot extend to enlarging a risk or dispensing with a statutory precondition which the principal itself is not permitted to assume. The observation was made while hearing an appeal filed against an order passed by the National Consumer Disputes Redressal Commission (NCDRC), wherein the Commission had directed the appellant to pay...
Jharkhand High Court Extends Continuation Benefit Under SC Orders To Consumer Commission Members Who Retired Before May 21, 2025
The Jharkhand High Court has modified a State Government notification which restricted the benefit of continuation in office under the Supreme Court's Manendra Bhaskar Limaye ruling to Presidents and Members of Consumer Commissions who retired on or after May 21, 2025.A Single Judge Bench of Justice Deepak Roshan held that the Supreme Court's directions did not restrict the benefit...
Admission Agent Failed To Deposit Fee: J&K Consumer Commission Holds Institute Vicariously Liable
The J&K State Consumer Disputes Redressal Commission, Jammu, comprising President Smt. Nighat Sultana and Member Shri Maheep Gupta, has allowed a complaint filed against Acharya Institute of Technology & Ors., holding the Institute vicariously liable for the outstanding amount arising from the admission dispute. Facts: The complainants, Lakhinder Singh Sambyal and his son...
CCPA Fines Amazon ₹1 Lakh For Permitting Sale Of Regular Sweets Under False Label Of 'Shri Ram Mandir Ayodhya Prasad'
The Central Consumer Protection Authority (CCPA) imposed Rs. 1 Lakh fine on Amazon Seller Services Private Limited publishing "misleading advertisements" permitting listing and sale of commercially produced sweets under the false and misleading label of 'Shri Ram Mandir Ayodhya Prasad'.The CCPA observed that the phrase "Shri Ram Mandir Ayodhya Prasad" carries a specific and...
No Proper Accommodation Or Food During Umrah: Baramulla Consumer Commission Holds Travel Agency Liable
The District Consumer Disputes Redressal Commission, Baramulla/Bandipora, comprising President Peerzada Qousar Hussain and Member Nyla Yaseen, has held Al-Jannnat Travel Agency liable for deficiency in service and unfair trade practice for failing to provide the accommodation, food, transportation and other facilities promised under the Umrah package. Facts The complainant,...
Unjustified Claim Repudiation: Thrissur Consumer Commission Holds United India Insurance Liable
The District Consumer Disputes Redressal Commission, Thrissur, comprising President Sri C.T. Sabu, Member Smt. Sreeja S. and Member Sri Ram Mohan R., has partly allowed a complaint filed by Rama Wilson against United India Insurance Co. Ltd., holding that the insurer's repudiation of the claim was unjustified and amounted to deficiency in service. The Commission observed that the...