Mere Route Permit Breach Without Nexus To Accident Cannot Justify Repudiation Of Insurance Claim: J&K State Commission

The Jammu & Kashmir State Consumer Disputes Redressal Commission, Jammu, comprising President (Officiating) Smt. Nighat Sultana and Member Sh. Maheep Gupta, has held that an insurance company cannot repudiate a motor insurance claim solely because the insured vehicle was operating beyond its route permit unless it establishes that the breach had a direct nexus with the accident....

Thiruvananthapuram Consumer Commission Holds Railways Liable For Failing To Inform Passenger Of Revised Departure Time

The District Consumer Disputes Redressal Commission, Thiruvananthapuram, comprising President P.V. Jayarajan and Members Preetha G. Nair and Viju V.R., held Southern Railway liable for deficiency in service for failing to inform passengers about the rescheduled departure time of a train. The Commission observed that passengers are entitled to timely and quality services and cannot be...

Hamirpur Consumer Commission Directs EaseMyTrip To Compensate Groom After Failing To Inform Him Of Flight Cancellation

The District Consumer Disputes Redressal Commission, Hamirpur, comprising President Hemanshu Mishra and Members Sneh Lata and Joginder Mahajan, held EaseMyTrip (Easy Trip Planner Ltd.) liable for deficiency in service for issuing an air ticket after Go First Airlines had already suspended its operations and for failing to inform the passenger in advance that the flight had been...

Internet Disruptions Despite Repeated Complaints: Shimla Consumer Commission Holds Jio Fiber Guilty Of Deficiency In Service

The District Consumer Disputes Redressal Commission, Shimla, comprising President Dr. Baldev Singh and Member Ms. Nidhi Sharma, held that Reliance Jio Fiber was guilty of deficiency in service and unfair trade practice for failing to restore the complainant's internet connection despite repeated complaints and for failing to produce evidence that the grievance had been resolved. Brief...

Parle Biscuit Company, Retailer Liable For Selling Underweight Biscuit Packet: Kannur Consumer Commission

The District Consumer Disputes Redressal Commission, Kannur, comprising President Ravi Susha and Members Molykutty Mathew and Sajeesh K.P., has held Parle Biscuit Company and a retailer liable for selling an underweight biscuit packet, holding that selling an underweight product amounts to an unfair trade practice. The Commission also observed that a retailer cannot escape liability...

IBC Moratorium Against Company Doesn't Bar Consumer Complaints Against Promoters, Directors : Supreme Court

The Supreme Court on Monday (July 27) observed that an operation of a moratorium under the Insolvency & Bankruptcy Code, 2016, against a residential project development company would not be a ground to reject the consumer complaints against its promoters/directors. “In the present case, Respondent No.1 alone is the corporate debtor against whom the CIRP has been initiated. No...

Insurer Can't Restrict Stem Cell Therapy Claim Using 'Modern Treatment' Clause: Ernakulam Consumer Commission

The District Consumer Disputes Redressal Commission, Ernakulam, comprising President D.B. Binu and Members V. Ramachandran and Sreevidhia T.N., has held that National Insurance Company Ltd. cannot arbitrarily restrict reimbursement for recognised life-saving procedures such as stem cell transplantation by mechanically invoking "Modern Treatment" sub-limits. The Commission observed...

National Insurance Co. Can't Deny Fire Insurance Claim While Relying On Surveyor's Report: Baramulla Consumer Commission

The District Consumer Disputes Redressal Commission, Baramulla/Bandipora, comprising President Peerzada Qousar Hussain and Member Ms. Nyla Yaseen, directed National Insurance Company Ltd. to compensate a shopkeeper for losses suffered in a fire incident after holding that the insurer could not deny receipt of the claim while simultaneously relying on a surveyor's report prepared pursuant to...

States With Less Than 1000 Consumer Cases May Abolish Some District Commissions : Supreme Court

The Supreme Court recently clarified that States where the total pendency of consumer cases is below 1,000 may abolish some District Consumer Disputes Redressal Commissions and entrust their work to serving judicial officers, subject to the prior concurrence of the jurisdictional High Court. The direction was issued in continuation of the Court's February 11, 2026 order, which had...

Delhi Consumer Commission Declares Its Own Refund Order 'Non-Est' After NCLT-Approved Plan-A Is Implemented

The District Consumer Disputes Redressal Commission-I (North District), Delhi, comprising President Divya Jyoti Jaipuriar and Members Ashwani Kumar Mehta and Harpreet Kaur Charya, held that its earlier refund order in favour of the homebuyers had become non-est and incapable of execution in view of the subsequent approval and implementation of the NCLT-approved Plan-A. The Commission held...

HP Liable For Concealing Laptop Display Panel Specifications: Ranga Reddy Consumer Commission

The District Consumer Disputes Redressal Commission, Ranga Reddy, comprising President Smt. Chinthineni Latha Kumari and Members Smt. Madhavi Sasanakota and Smt. K. Kathiyayani Khanday, held HP India Sales Private Limited guilty of deficiency in service and unfair trade practice for concealing the laptop's display panel specifications, using misleading advertisements, and wrongfully denying...

Health Insurance Policy Cancellation: Gurugram Consumer Commission Holds Niva Bupa, Yashoda Hospital Liable

The District Consumer Disputes Redressal Commission, Gurgaon, comprising President Shri Sanjeev Jindal and Members Ms. Jyoti Siwach and Ms. Khushwinder Kaur, held Yashoda Superspeciality Hospital and Niva Bupa Health Insurance Company Limited guilty of deficiency in service in a case where the complainant alleged arbitrary cancellation of his health insurance policy and irregular hospital...