Consumer Cases
MahaRERA Rejects Complaint Against Piramal Builders, Rules Builder Cannot Be Held Responsible For Homebuyer's Delayed Home Loan Approval
Maharashtra Real Estate Regulatory Authority (“Authority”) bench comprising Mahesh Pathak (Member I), held that Piramal Estate is not liable for the Homebuyer's delayed home loan approval as the project was already registered with MahaRERA and all relevant information, including pending litigations was publicly available. Homebuyer had alleged that his home loan was...
NCDRC Holds Fortis Hiranandani Hospital Liable For Deficiency In Service Over Failure To Investigate IV Fluid Reaction Leading To Patient's Death
The National Consumer Disputes Redressal Commission (NCDRC), comprising Justice A.P. Sahi (President) and Bharatkumar Pandya (Member), has held Fortis Hiranandani Hospital liable for deficiency in service for failing to investigate an adverse reaction following the administration of IV fluids that preceded the patient's death. The Commission observed that the hospital's omission...
Delhi District Commission Holds IRCTC Liable For Serving Veg Biryani With A Dead Worm Inside
The District Consumer Disputes Redressal Commission, New Delhi bench comprising Monika A Srivastava, President and Kiran Kaushal, Member has held Indian Railway Catering and Tourism Corporation Ltd. liable for serving veg biryani with a dead worm inside it. The commission has granted a compensation of Rs. 25,000/- to the complainant. Brief facts: The complainant was travelling from...
Failure To Deliver Possession: Haryana RERA Orders Parsvnath Developers To Pay Monthly Returns, Execute Conveyance Deed
Haryana Real Estate Regulatory Authority (“Authority) bench comprising of Ashok Sangwan (Member) directed Parsvnath Developers to pay assured returns, hand over possession of the commercial unit, execute the conveyance deed and enter into a buyer's agreement with the complainant. The builder had sold the commercial unit under an MOU arrangement in 2006 but did not enter into...
Passenger Offloaded: Ernakulam Consumer Commission Fines Indigo, Orders Refund And Compensation
The District Consumer Disputes Redressal Commission, Ernakulam, comprising Shri D.B. Binu (President), Shri V. Ramachandran (Member) and Smt Sreevidhia T.N. (Member), held IndiGo Airlines liable for deficiency in service and unfair trade practice for offloading a passenger after boarding without providing proper assistance or alternate arrangements. Brief facts of...
Godrej Can't Forfeit 10% On Booking Cancellation; MahaRERA Ruling
Maharashtra Real Estate Regulatory Authority (“Authority”) bench comprising Mahesh Pathak (Member I), held that a builder can forfeit only 2% of the total sale consideration if the Homebuyer cancels the booking. Accordingly, Authority found Godrej Properties claim to forfeit 10% of the total sale consideration to be unjustified. Background Facts Homebuyer (Complainant) booked a...
Direct Insurers To Make Policy Documents Available In Vernacular Languages: Kerala Consumer Forum Recommends To IRDAI
The District Consumer Disputes Redressal Commission, Ernakulam (Kerala) has made a recommendation to the Insurance Regulatory and Development Authority of India (IRDAI) to issue an advisory to all insurers to make insurance policy documents available in vernacular language of the proposer.The Bench of D.B. Binu (President), V. Ramachandran and Sreevidhia T.N. passed the order while considering...
Barmer District Consumer Commission Directs South Eastern Railway To Compensate Passenger For Deficiency In Service Over Paid Bedroll Denial
The Barmer District Consumer Disputes Redressal Commission, Rajasthan, comprising Shri Chandanaram Chaudhary (President) and Smt. Sarita Parik (Member), held the authorities of South Eastern Railway liable for deficiency in service and unfair trade practice for failing to provide a paid bedroll to a passenger. Brief Facts of the Case: The complainant, Mohammad Shadab Alam, then posted...
Delhi Consumer Commission Holds Bharti AXA And Its Agent Liable For Deficiency In Service For Failing To Inform Policyholder About Policy Cancellation
The Delhi State Consumer Disputes Redressal Commission, comprising Ms. Pinki (Judicial Member) and Ms. Bimla Kumari (Member), has held Instant Healthcare Pvt. Ltd. (insurance agent) and Bharti AXA General Insurance Co. Ltd. jointly and severally liable for deficiency in service for failing to inform the insured about the cancellation of a Mediclaim policy and for not returning the premium....
Tamil Nadu RERA Holds Casa Grande Builders Liable For Collecting Late Fee From Homebuyer, Directs Refund With Interest
Tamil Nadu Real Estate Regulatory Authority (“Authority”) bench comprising Dr. L. Subramanian (Member) and M. Krishnamoorthy (Member) held, Casa Grande Homes liable for wrongfully charging late fee from Homebuyer despite timely payments. Authority directed the Builder to refund the charged late fee along with interest and litigation costs to the...
NCDRC Orders Mantra Lifestyle Homes To Refund Deposits With Interest For Delay In Delivering Possession Of Flats
The National Consumer Disputes Redressal Commission (NCDRC) bench comprising Justice Sudip Ahluwalia (President) and Dr. Sadhna Shanker (Member) allowed a complaint filed against Mantra Lifestyle Homes Pvt. Ltd., holding that the builder's failure to deliver possession and obtain occupancy certificates despite receiving payments amounts to deficiency in service and unfair...
Delhi State Consumer Commission Upholds ₹5 Lakh Compensation Against Max Balaji Hospital For Medical Negligence
The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Mr. Anil Srivastava (Member), dismissed the appeal filed by Max Balaji Hospital and Dr. L. Tomar, thereby affirming the District Commission's finding of medical negligence and the award of ₹5,00,000 as compensation to the complainant, Smt. N.R. Mishra. Brief Facts of...











