Health Insurance Policy Cancellation: Gurugram Consumer Commission Holds Niva Bupa, Yashoda Hospital Liable

The District Consumer Disputes Redressal Commission, Gurgaon, comprising President Shri Sanjeev Jindal and Members Ms. Jyoti Siwach and Ms. Khushwinder Kaur, held Yashoda Superspeciality Hospital and Niva Bupa Health Insurance Company Limited guilty of deficiency in service in a case where the complainant alleged arbitrary cancellation of his health insurance policy and irregular hospital...

NCDRC Condones 1453-Day Delay In Filing Revision Petition, Grants Benefit Of Section 14 Limitation Act

The National Consumer Disputes Redressal Commission (NCDRC), comprising Justice Saroj Yadav (Presiding Member), condoned a delay of 1453 days in filing a revision petition by Opposite Party M/s Koncept Automobiles Pvt. Ltd., holding that the period spent bona fide prosecuting remedies before different judicial forums was liable to be excluded under Section 14 of the Limitation Act. The...

Insurer Not Liable For Theft Loss If Policy Doesn't Cover Burglary: Gujarat State Consumer Commission

The Gujarat State Consumer Disputes Redressal Commission, Ahmedabad, comprising A.C. Raval (Presiding Member) and P.R. Shah (Member), upheld the dismissal of a consumer complaint against Shriram General Insurance Co. Ltd., holding that an insurer cannot be compelled to indemnify theft or burglary losses when the insurance policy does not cover such risks. The Commission further held that...

Ernakulam Consumer Commission Holds Qatar Airways Liable For Denying Boarding On Return Journey

The District Consumer Disputes Redressal Commission, Ernakulam, comprising President D.B. Binu and Members V. Ramachandran and Sreevidhia T.N., held Qatar Airways guilty of deficiency in service and unfair trade practice for allowing a family to travel from Italy to India after verifying their travel documents, but subsequently refusing to permit their minor children to complete the...

Life Insurance Policy Cannot Be Equated With Recurring Deposit; Maturity Proceeds Depend on Policy Terms and Risk Factors: J&K State Commission

The Jammu & Kashmir State Consumer Disputes Redressal Commission (JKSCDRC), Jammu, comprising Smt. Nighat Sultana (President (O)) and Sh. Maheep Gupta (Member), has upheld the dismissal of a consumer complaint against the Life Insurance Corporation of India (LIC), holding that a life insurance policy cannot be equated with a recurring deposit, as the maturity proceeds depend upon...

Consumer Commissions Cannot Decide Disputes Relating To Electricity Theft Allegations: Punjab Consumer Commission

The District Consumer Disputes Redressal Commission, Ferozepur ,comprising President Kiranjit Kaur Arora and Member Suman Khanna dismissed a consumer complaint seeking installation of an agricultural electricity connection, holding that Consumer Commissions lack jurisdiction to entertain disputes relating to unauthorized use of electricity under Section 126 and offences of electricity theft...

CCPA Holds Chaayos Guilty Of Unfair Trade Practice For Levying Mandatory Service Charge, Imposes ₹50,000 Penalty

The Central Consumer Protection Authority (CCPA) has held Chaayos (Sunshine Teahouse Pvt. Ltd.) guilty of indulging in unfair trade practices by levying service charge on customers despite clear legal guidelines prohibiting mandatory service charges in restaurants. The order was passed by a Bench comprising Chief Commissioner Nidhi Khare and Commissioner Anupam Mishra in suo motu...

Delhi State Consumer Commission Directs Cooperative Society To Refund Homebuyers For 15-Year Delay In Flat Possession

The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Ms. Bimla Kumari (Member), has held Sanchar Nest Sahkari Awas Samiti Ltd. guilty of deficiency in service for failing to hand over possession of residential flats to two homebuyers even after nearly 15 years. Observing that non-delivery of possession constitutes a "continuous...

National Co-operative Consumers' Federation Excluded From Rent Control Protections Being PSU Under Rent Control Act: Bombay High Court

The Bombay High Court has held that the National Co-operative Consumers' Federation of India Ltd. (NCCF), a multi-state co-operative society, is functioning as an implementing agency of the Central Government, and qualifies as a "Public Sector Undertaking" for the purposes of Section 3(1)(b) of the Maharashtra Rent Control Act, 1999. The Court observed that the expression "Public...

Kurnool Consumer Commission Directs ICICI Lombard To Pay ₹50 Lakh Accident Insurance Claim; Holds Insurer Cannot Introduce New Conditions At Claim Stage

The District Consumer Disputes Redressal Commission, Kurnool, comprising President Sri Karanam Kishore Kumar and members Sri N. Narayana Reddy and Smt. S. Nazima Kausar, has held that insurance companies cannot reject claims on hyper-technical grounds when the occurrence of an insured event is established by cogent evidence. The Commission partly allowed a complaint filed by the nominee of...

Theft In Reserved AC Coach: Pathankot Consumer Commission Holds Northern Railway Liable

The District Consumer Disputes Redressal Commission, Pathankot, comprising President Kulwinder Singh Pannu and Member Raj Kumar Shukla, held Northern Railway liable for deficiency in service following the theft of a passenger's handbag from a reserved AC coach. The Commission observed that although Railways are generally not liable for the loss of unbooked luggage, liability...

Bank Cannot Deny Insurance Benefits By Reversing Premium After Borrower's Death: Kupwara Consumer Commission

The District Consumer Disputes Redressal Commission, Baramulla/Bandipora , comprising President Peerzada Qousar Hussain and Member Ms. Nyla Yaseen, has held Jammu & Kashmir Bank and PNB MetLife India Insurance Co. Ltd. liable for denying loan-linked insurance benefits after reversing the insurance premium following the borrower's death. The Commission observed that once a premium...