Consumer Cases
Delhi District Commission Holds India Cakes Liable For Deficiency In Service Over Failure To Deliver Birthday Cake After Collecting Additional Delivery Charges
The District Consumer Disputes Redressal Commission, South-II, comprising Monika Aggarwal Srivastava (President) and Ritu Garodia (Member), held India Cakes Private Limited liable for deficiency in service for failing to deliver a birthday cake and bouquet despite accepting the entire consideration, including an additional delivery charge of ₹275. The Commission allowed the complaint...
Ola Liable For Driver's Misconduct; Kurnool Consumer Commission Awards ₹50,000 Compensation To Judicial Aspirant Stranded Before Exam
The District Consumer Disputes Redressal Commission, Kurnool, comprising President Sri Karanam Kishore Kumar and Members Sri N. Narayana Reddy and Smt. S. Nazima Kausar, has held Ola liable for deficiency in service after an auto driver allegedly diverted the route, demanded extra money and abandoned a judicial aspirant and her mother midway while they were on their way to attend the...
“Public Utility Providers Must Act With Greater Responsibility”: Delhi Consumer Commission Holds MVVNL Liable For Delay In Providing Electricity Connection
The District Consumer Disputes Redressal Commission-I (North District), comprising Divya Jyoti Jaipuriar (President) and Ashwani Kumar Mehta (Member), held Madhanchal Vidyut Vitaran Nigam Ltd. (MVVNL) liable for deficiency in service and unfair trade practice for failing to provide electricity infrastructure despite receiving full payment from the complainant. The Commission allowed the...
Chandigarh Consumer Commission Holds Unisex Fashions Liable For Charging Extra ₹500 During Exchange Under 'One on One' Scheme
The District Consumer Disputes Redressal Commission-II, Chandigarh, comprising Amrinder Singh Sidhu (President) and B.M. Sharma (Member), held Unisex Fashions liable for deficiency in service and unfair trade practice for charging an additional ₹500 from the complainant during exchange of a product purchased under its “One on One” promotional scheme. The Commission observed that once...
Delhi High Court Asks NCDRC To Examine Claim That Web Copy Of Its Order Differed From Certified Copy Supplied Later
The Delhi High Court has directed the National Consumer Disputes Redressal Commission (NCDRC) to examine a petitioner's allegation that the web copy of an order uploaded on its portal differed from the certified copy later supplied to him. Justice Purushaindra Kumar Kaurav observed that the grievance required appropriate consideration by the NCDRC itself and called for specific findings on...
Chandigarh Consumer Commission Holds LIC Liable For Reduced Maturity Payout Under Jeevan Saral Policy
The District Consumer Disputes Redressal Commission-I, Chandigarh, comprising Pawanjit Singh (President) and S.K. Sardana (Member), held the Life Insurance Corporation of India (LIC) liable for deficiency in service and unfair trade practice for paying a reduced maturity amount under Jeevan Saral Policy despite the policy document issued to the complainant reflecting a higher maturity...
Delhi Consumer Commission Holds TATA AIA's Repudiation Of Life Insurance Claim Valid Over KYC Verification Failure
The District Consumer Disputes Redressal Commission-II, comprising Monika A. Srivastava (President) and Kiran Kaushal (Member), has partly allowed a complaint against TATA AIA Life Insurance challenging the repudiation of a life insurance policy. While upholding the repudiation of the claim, the Commission held that the insured had failed to complete the mandatory identity and health...
Airline Must Timely Inform Passengers About Schedule Changes: Chandigarh State Commission Enhances Compensation Against Tata SIA Airlines
The State Consumer Disputes Redressal Commission, Chandigarh, comprising Justice Raj Shekhar Attri (President) and Preetinder Singh (Member), enhanced the compensation awarded against Tata SIA Airlines Ltd. for preponing an international flight without prior intimation to passengers. The Commission observed that consumer compensation must realistically account for the inconvenience, distress...
Defective Paint Supply: Baramulla Consumer Commission Holds Indigo Paints Liable
The District Consumer Disputes Redressal Commission, Baramulla/Bandipora, Jammu & Kashmir, comprising President Peerzada Qousar Hussain and Member Ms. Nyla Yaseen, held M/S Indigo Paints Limited liable for supplying defective paint products to a local trader. The Commission observed that a small shopkeeper purchasing goods exclusively for earning livelihood through self-employment would...
Delhi State Commission: Insurance Company Cannot Indefinitely Delay Genuine Mediclaim Settlement On Mere Suspicion Without Evidence
The Delhi State Consumer Disputes Redressal Commission comprising Justice Sangita Dhingra Sehgal (President) and Pinki (Member Judicial) has dismissed an appeal filed by United India Insurance Co. Ltd., affirming that an insurer cannot indefinitely delay or deny legitimate medical reimbursement claims based on unsubstantiated allegations of non-cooperation.The Commission held that in the...
Karnataka State Consumer Commission Dismisses Compensation Plea Over Demolished Property, Says Civil Dispute Not Maintainable Under Consumer Law
The Karnataka State Consumer Disputes Redressal Commission, Bengaluru, comprising Justice T.G. Shivashankare Gowda (President) and Divyashree M. (Lady Member), dismissed a complaint seeking compensation for the demolition of a building by the Bangalore Development Authority (BDA). The Commission held that the dispute was civil in nature and did not fall within the scope of the Consumer...