Supreme Court Flags Anomalies In Fixing Consumer Fora Jurisdiction Based On Consideration Paid, Seeks Centre's Response

The Supreme Court has flagged certain anomalies which can arise from the provisions of the Consumer Protection Act, 2019, if the pecuniary jurisdiction of the consumer fora is determined as per the value of consideration paid by the consumer for goods or services, and sought the response of the Union Government.Unlike the repealed 1986 Act, where the pecuniary jurisdiction of consumer...

Passenger Misses Flight Due To Bus Delay: Kurnool Consumer Commission Holds Greenline Travels Liable

The District Consumer Disputes Redressal Commission, Kurnool, comprising President Sri Karanam Kishore Kumar and Members Sri N. Narayana Reddy and Smt. S. Nazima Kausar, has held Greenline Travels liable for deficiency in service after an unexplained route deviation caused a passenger to miss his scheduled flight from Bengaluru to Delhi. The Commission observed that general...

Failure To Keep Track Of Case: J&K Consumer Commission Dismisses Savy Fashions' Restoration Plea Over Prolonged Delay

The J&K State Consumer Disputes Redressal Commission, Jammu, comprising President Smt. Nighat Sultana and Member Shri Maheep Gupta, has dismissed an application seeking condonation of delay and restoration filed by Savy Fashions Pvt. Ltd. against National Insurance Company Ltd. The Commission held that the complainant failed to justify the delay and could not shift the entire blame to...

J&K Consumer Commission Directs New India Assurance To Pay ₹9.95 Lakh Over Unsettled Insurance Claim

The J&K State Consumer Disputes Redressal Commission, Jammu, comprising President Smt. Nighat Sultana and Member Shri Maheep Gupta, has partly allowed a complaint filed by M/s Lakhan Pal Fabricators against New India Assurance Co. Ltd., holding that the insurance claim remained under the active consideration of the insurer and, therefore, the complaint was not barred...

Years Without Water Despite Paying Connection Fee: J&K District Consumer Commission Awards ₹2 Lakh Compensation

The District Consumer Disputes Redressal Commission, Baramulla/Bandipora, comprising President Peerzada Qousar Hussain and Member Ms. Nyla Yaseen, has held the Public Health Engineering (PHE) authorities liable for deficiency in service for failing to provide a water facility to a consumer for a prolonged period despite his having deposited the requisite fee. The Commission observed...

Manipal Hospital Acid Attack: NCDRC Enhances Compensation To ₹17.21 Lakh After Finding 75% Permanent Disability

The National Consumer Disputes Redressal Commission (NCDRC), comprising Justice Sudip Ahluwalia and Dr. Sadhna Shanker, enhanced the compensation awarded to an acid attack victim from ₹13,19,577 to ₹17,21,865, holding that his permanent disability ought to have been assessed at 75% instead of 50%. The Commission found that the State Commission had erred in assessing the...

Maharashtra State Consumer Commission Convicts Sterling Constructions Partners For Non-Compliance Of Flat Possession Orders

The Maharashtra State Consumer Disputes Redressal Commission, Mumbai, comprising Justice S.P. Tavade (President) and Vijay C. Premchandani (Member), has convicted the partners of M/s Sterling Constructions for failing to comply with orders passed in five separate consumer complaints concerning flats in its “Sterling Apartments” project at Kurla, Mumbai. The Commission found the...

'Quality Crisis In Consumer Commissions' : Supreme Court Flags Arrears, Seeks NCDRC President Report

The Chief Justice observed that Consumer Commissions cannot become 'rehabilitation centres for retired judges'.

Gold Coin Not Delivered, Order Cancelled After 23 Days: Kurnool Consumer Commission Holds Myntra Liable

The District Consumer Disputes Redressal Commission, Kurnool, comprising President Sri Karanam Kishore Kumar and Members Sri N. Narayana Reddy and Smt. S. Nazima Kausar, has held Myntra Designs Private Limited liable for deficiency in service and unfair trade practice for failing to deliver a 5-gram gold coin within the promised time and subsequently cancelling the order and refunding...

₹43,900 Medicine Bill Not Issued: Ernakulam Consumer Commission Holds Samaritan Heart Institute Liable

The District Consumer Disputes Redressal Commission, Ernakulam, comprising President Shri D.B. Binu and Members Shri V. Ramachandran and Smt. Sreevidhia T.N., held Samaritan Heart Institute liable for deficiency in service after it failed to provide an individual bill for a ₹43,900 Elaxim 40 mg injection, preventing the complainant from obtaining reimbursement under the ESI scheme....

Apollo Hospital Liable For Deficient Post-Operative Care After Patient Suffers Paralysis; NCDRC Awards ₹15 Lakh

The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising President Justice A.P. Sahi and Member Bharatkumar Pandya, has partly allowed a consumer complaint against Satguru Pratap Singh Apollo Hospitals, Ludhiana, holding the hospital, Dr. M. Deepinder Singh and Dr. Gaurav Kuthiala liable for deficiency in post-operative care. The Commission held that...

United India Insurance Liable For Wrongful Under-Insurance Deduction In Insurance Claim Assessment: J&K Consumer Commission

The J&K State Consumer Disputes Redressal Commission, Srinagar, comprising President (O) Smt. Nighat Sultana and Member Sh. Maheep Gupta, held United India Insurance Company Ltd. liable for short payment of an insurance claim after finding that the surveyor had wrongly applied under-insurance deductions to the Furniture, Fixtures & Fittings (FFF) and the Testing Machine. Holding...