Consumer Cases
Plastic In Soup, Dirty Towels: Mohali Consumer Commission Holds Cloudnine Hospital Liable For Deficiency In Maternity Care Package
The District Consumer Disputes Redressal Commission, SAS Nagar (Mohali), Punjab, comprising President S.K. Aggarwal and Member Paramjeet Kaur, has held Kids Clinic India Private Limited (operating as Cloudnine Hospital) liable for deficiency in service after a woman recovering from a Caesarean delivery was provided unhygienic amenities and contaminated food during her post-delivery...
Charging ₹30 For Carry Bags; Gurugram Consumer Commission Holds Red Tape Liable
The District Consumer Disputes Redressal Commission, Gurugram, comprising President Shri Sanjeev Jindal and Members Smt. Jyoti Siwach and Smt. Khushwinder Kaur, held Red Tape Limited liable for deficiency in service and unfair trade practice after it charged a customer ₹30 for three carry bags along with his purchase. The Commission further observed that continued charging for carry bags...
Failing To Refund Returned Mattress; Kangra Consumer Commission Holds Amazon Liable
The District Consumer Disputes Redressal Commission, Kangra at Dharamshala, Himachal Pradesh, comprising President Hemanshu Mishra and Members Arti Sood and Narayan Thakur, has held Amazon Seller Services Pvt. Ltd. liable for failing to refund a customer after a prepaid order was cancelled and the product was returned to the seller. The Commission observed that withholding the refund for...
Collecting GST Without Mentioning GSTIN On Receipt, Thrissur Consumer Commission Holds Bhagyaratna Kuries Liable
The Consumer Disputes Redressal Commission, Thrissur, comprising President Sri C.T. Sabu and Members Smt. Sreeja S. and Sri Ram Mohan R., held Bhagyaratna Kuries (India) Pvt. Ltd. liable for deficiency in service after it collected ₹7,800 as GST without mentioning the GSTIN and other mandatory tax details on the receipt. It held that such conduct amounted to deficiency in service and...
Bajaj Allianz Can't Reject House Collapse Claim Once Insured Establishes Subsidence As Covered Peril: J&K Consumer Commission
The J&K State Consumer Disputes Redressal Commission, Srinagar, comprising President Smt. Nighat Sultana and Member Sh. Maheep Gupta, has dismissed an appeal filed by Bajaj Allianz General Insurance Company Ltd., holding that once an insured establishes that the loss was caused by the covered peril of land subsidence, the burden shifts to the insurer to prove otherwise. The...
Kapoor Jewellers Liable To Return Customer's 32 Grams Of Gold; Legal Heirs Can't Escape Liability: Kangra Consumer Commission
The District Consumer Disputes Redressal Commission, Kangra at Dharamshala, Himachal Pradesh, comprising President Hemanshu Mishra and Members Arti Sood and Narayan Thakur, has held the legal heirs of a deceased jeweller and another family member jointly and severally liable for deficiency in service and unfair trade practice after they failed to return a customer's gold entrusted for...
Tata AIG Can't Repudiate Fire Insurance Claims By Treating Standard Kashmiri Buildings As 'Kutcha Constructions': J&K Consumer Commission
The Jammu & Kashmir State Consumer Disputes Redressal Commission, Srinagar, comprising President (O) Smt. Nighat Sultana and Member Mr. Maheep Gupta, has held Tata AIG General Insurance Co. Ltd. guilty of deficiency in service for repudiating fire insurance claims on the ground that the insured premises were "kutcha constructions". Observing that wooden plank roofs covered with CGI sheets...
Gauhati High Court Stays Recruitment To Assam State Consumer Commission, Says Process Prima Facie Contrary To SC Directions
The Gauhati High Court has stayed the recruitment process for appointment to the post of Non-Judicial Member of the Assam State Consumer Disputes Redressal Commission, holding that the selection process appeared, prima facie, to have been initiated in breach of directions issued by the Supreme Court concerning the Consumer Protection Rules, 2020.Justice Kaushik Goswami passed the interim order...
Ownership Transfer Between Insured Siblings No Ground To Deny Full Insurance Claim: J&K Consumer Commission
The Jammu & Kashmir State Consumer Disputes Redressal Commission, Srinagar, comprising President (O) Smt. Nighat Sultana and Member Mr. Maheep Gupta, held Oriental Insurance Company Ltd. liable to indemnify the entire insured loss despite one of the joint policyholders transferring his share in the insured property to his sister before the loss. The Commission observed that the transfer...
Vivo Liable For Deficiency In Service; Aligarh Consumer Court Orders Refund Of Defective Smartphone
The District Consumer Disputes Redressal Commission, Aligarh, comprising President Shri Hasnain Qureshi and Member Smt. Purnima Singh Rajpoot, held that a manufacturer cannot escape liability merely by failing to contest a consumer complaint. Observing that the complainant's affidavit and documentary evidence remained unrebutted, the Commission held Vivo Mobile India Pvt. Ltd....
Identical Packaging, Different Charges: Chandigarh Consumer Commission Holds Domino's Liable
The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh, comprising President Pawanjit Singh and Member Brij Mohan Sharma, has held Domino's Pizza (Jubilant Foodworks Limited) liable for unfair trade practice and deficiency in service for levying packaging charges exclusively on home delivery orders while using identical packaging for takeaway and dine-in orders...
Contradictions In Medical Records: NCDRC Holds Max Hospital, Cardiologist Liable For Medical Negligence
The National Consumer Disputes Redressal Commission (NCDRC), comprising Dr. Inderjit Singh, Presiding Member, and Mr. Shashi Nandkeolyar, Member, upheld the finding of medical negligence against cardiologist Dr. Sudheer Saxena and held Max Super Specialty Hospital, Mohali, vicariously liable for the negligent treatment that resulted in the patient's death. The Commission observed that...