Consumer Law Monthly Round-Up: June 2026

Supreme Court Financier Can't Claim Insurance Over Theft Of Vehicle Surrendered By Insured Owner : Supreme Court Cause Title: K. PRAKASHCHAND VERSUS ORIENTAL INSURANCE CO. LTD. Citation: 2026 LiveLaw (SC) 634 The Supreme Court has held that a mere surrender of an insured vehicle by its owner to another person, who had financed the purchase of a vehicle, would not be...

Delhi Consumer Commission Holds Tata AIG Liable For Wrongfully Repudiating Insurance Claim

The District Consumer Disputes Redressal Commission, South-II, Delhi, comprising Monika Aggarwal Srivastava (President), Dr. Rajender Dhar (Member), and Ritu Garodia (Member), held Tata AIG Insurance Company Ltd. liable for wrongfully repudiating the complainant's insurance claim. The Commission allowed the complaint and held that the insurer's failure to adopt a fair, transparent,...

Employee Cannot Invoke Consumer Forum For Gratuity Claims Against Employer: Kerala High Court

The Kerala High Court has held that an employee claiming gratuity from an employer cannot be treated as a "consumer" under the Consumer Protection Act, 2019 and, therefore, consumer commissions lack jurisdiction to entertain such disputes.Justice Ziyad Rahman A.A delivered the judgment in a petition seeking to quash an order of the District Consumer Disputes Redressal Commission,...

NCDRC Holds Builder Liable For Delayed Possession, Grants Refund Or Possession To Homebuyers

The National Consumer Disputes Redressal Commission (NCDRC), comprising Air Vice Marshal Jonnalagadda Rajendra (Retd.) (Presiding Member) and Dr. Sadhna Shanker (Member), partly allowed a consumer complaint filed by Frontier Heights Residents Welfare Association on behalf of 53 homebuyers. Holding Frontier Shelters Pvt. Ltd. and others liable for deficiency in service for delaying possession...

SBI Liable For Losing Borrower's Original Property Documents After Home Loan Repayment: Kanchipuram Consumer Commission

The District Consumer Disputes Redressal Commission, Kanchipuram District @ Chengalpattu, comprising President Thiru. U. Kasipandian and Member-I Thiru. M. Jawahar, has held the State Bank of India (SBI) liable for deficiency in service for losing the complainants' original property title documents after repayment of a home loan. The Commission observed that the bank failed to comply with...

Gwalior Consumer Commission Holds Eureka Forbes Liable For Failure To Repair Defective Product During Warranty Period

The District Consumer Disputes Redressal Commission, Gwalior, comprising Rajendra Prasad Sharma (President) and Revati Raman Mishra (Member), held Eureka Forbes liable for deficiency in service for failing to repair and return a defective vacuum cleaner during the warranty period. Allowing the complaint in part, the Commission directed the company to return the repaired vacuum cleaner or, if...

Builder Liable For Handing Over Flat Without Occupation Certificate, Must Refund Excess Charges: Punjab Consumer Commission

The District Consumer Disputes Redressal Commission, Ropar (Camp Court at S.A.S. Nagar, Mohali), comprising Kuljit Pal Singh (President) and Ranvir Kaur (Member), partly allowed a consumer complaint against Barnala Builder and Property Consultants Developers, holding that possession offered without Completion and Occupation Certificates was not legal possession, and finding the builder...

Delhi Consumer Commission Holds TVS Electronics Liable For Failing To Repair Laptop Despite Charging Service Fees

The Delhi District Consumer Disputes Redressal Commission–South II, comprising Monika Aggarwal Srivastava (President), Dr. Rajender Dhar (Member), and Ritu Garodia (Member), held TVS Electronics Ltd. liable for deficiency in service for failing to rectify defects in the complainant's laptop despite charging service fees and claiming to have carried out repairs. Brief...

CCPA Imposes ₹7 Lakh Penalty On Vajiram & Ravi Over Misleading UPSC 2023 Advertisements, Directs Discontinuation Of Claims

The Central Consumer Protection Authority (CCPA) has imposed a penalty of ₹7 lakh on Vajiram & Ravi IAS Study Centre LLP for publishing misleading advertisements relating to the UPSC Civil Services Examination (CSE) 2023 and directed the coaching institute to discontinue such advertisements. The order was passed by a Bench comprising Chief Commissioner Nidhi Khare and...

Palakkad Consumer Commission Directs Air Asia To Compensate Farmer After Flight Delay Damages Hybrid Jackfruit Sapling

The District Consumer Disputes Redressal Commission, Palakkad, comprising President Vinay Menon V. and Members Vidya A. and Krishnankutty N.K., held Air Asia India Limited liable for deficiency in service for delaying a flight, causing a passenger to miss his connecting flight and resulting in damage to a hybrid jackfruit sapling he was transporting for agricultural...

Passenger Paid For Business Class, Got Defective Seat: NCDRC Upholds Compensation Against Air India

The National Consumer Disputes Redressal Commission (NCDRC), comprising Justice Saroj Yadav (Presiding Member) and Shashi Nandkeolyar (Member), held Air India liable for deficiency in service for failing to provide a functional Business Class seat despite charging a substantial upgrade fee. Upholding the State Commission's order, the Commission directed refund of the Business...

Restaurant Liable For Levying Service Charge Without Consumer's Consent; Lawyer Awarded ₹15,000 Compensation

The District Consumer Disputes Redressal Commission, Jalandhar, comprising Dr. Harveen Bhardwaj (President), Jyotsna (Member) and Jaswant Singh Dhillon (Member), partly allowed a consumer complaint against Maya Inns Pvt. Ltd., holding that the restaurant had indulged in an unfair trade practice by levying service charges without obtaining the consumer's consent. The Commission directed...