Consumer Cases
Contradictions In Medical Records: NCDRC Holds Max Hospital, Cardiologist Liable For Medical Negligence
The National Consumer Disputes Redressal Commission (NCDRC), comprising Dr. Inderjit Singh, Presiding Member, and Mr. Shashi Nandkeolyar, Member, upheld the finding of medical negligence against cardiologist Dr. Sudheer Saxena and held Max Super Specialty Hospital, Mohali, vicariously liable for the negligent treatment that resulted in the patient's death. The Commission observed that...
Retailers Can Charge Separately For Plain Carry Bags Without Logo: Rajasthan State Commission
The Rajasthan State Consumer Disputes Redressal Commission, comprising Urmila Verma (Member-Judicial) and Karuna Jain (Member), has held that retailers are entitled to charge consumers separately for plain carry bags that do not bear their logo, advertisement, or promotional material, observing that such carry bags constitute independent goods and that charging a reasonable price for...
J&K State Commission Holds United India Insurance Liable For Wrongfully Repudiating Excavator Damage Claim
The Jammu & Kashmir State Consumer Disputes Redressal Commission, Srinagar, comprising President Smt. Nighat Sultana and Member Sh. Maheep Gupta, has held United India Insurance Company Ltd. liable for wrongfully repudiating an excavator damage insurance claim by merely invoking the policy exclusion relating to "normal wear and tear" without producing evidence to establish that the...
Consumer Cases Monthly Digest: July 2026
Supreme Court IBC Moratorium Against Company Doesn't Bar Consumer Complaints Against Promoters, Directors : Supreme Court Cause Title: TEJAS J. SHAH & AMISHA T. SHAH & ORS. VERSUS MANTRI TECHNOLOGY CONSTELLATIONS PVT.LTD. (NOW KNOWN AS BUOYANT TECHNOLOGY CONSTELLATIONS PVT.LTD.) & ORS. Citation: 2026 LiveLaw (SC) 723 The Supreme Court on Monday (July 27)...
Suit's Colour Faded Within A Month: Kupwara Consumer Commission Holds Peter England Liable
The District Consumer Disputes Redressal Commission, Kupwara, comprising President Peerzada Qousar Hussain and Member Ms. Nyla Yaseen, held Peter England liable for deficiency in service and unfair trade practice after finding that the company failed to address the complainant's grievance regarding a defective summer suit whose colour faded within a month of normal use. Facts:The...
Medical Negligence: Kakinada Consumer Commission Directs Medicover Hospital, Cardiologist To Pay ₹99 Lakh Compensation
The District Consumer Disputes Redressal Commission, Kakinada, comprising President Sri Ch. Raghupathy Vasantha Kumar and Members Smt. Chakka Susi and Sri Chaganti Nageswara Rao, has held Medicover Hospitals, Nellore, and its cardiologist Dr. Paluru Manohar Reddy liable for medical negligence and deficiency in service after finding that the hospital failed to justify the administration...
Insurance Claim Can't Be Rejected Solely For Vehicle Overloading Without Proving Nexus To Accident: J&K State Consumer Commission
The Jammu & Kashmir State Consumer Disputes Redressal Commission, comprising President (O) Nighat Sultana and Member Maheep Gupta, held IFFCO Tokio General Insurance Co. Ltd. liable for deficiency in service for repudiating the complainant's insurance claim solely on the ground of overloading. The Commission observed that although the vehicle was overloaded, the insurer failed to prove...
Coimbatore Consumer Commission Holds IFFCO TOKIO Liable For Rejecting Personal Accident Claim
The District Consumer Disputes Redressal Commission, Coimbatore, comprising President R. Thangavel and Member P. Marimuthu, has held IFFCO TOKIO General Insurance Co. Ltd. liable for deficiency in service for repudiating a compulsory personal accident claim solely on the ground that the insurance policy had not been formally transferred to the name of the deceased vehicle owner, even though...
Landslide Damage Covered Under Home Insurance; J&K State Commission Orders Reassessment Of Loss
The Jammu & Kashmir State Consumer Disputes Redressal Commission has held that damage caused by a landslide is covered under a home insurance policy and cannot be denied on the ground that it resulted from the normal settlement of the structure. A Bench of President (O) Smt. Nighat Sultana and Member Sh. Maheep Gupta upheld the admissibility of the claim after relying on the testimony of...
Courier Company Directed To Pay ₹50,000 For Damaging Tailoring Machines During Transit: Thrissur Consumer Commission
The District Consumer Disputes Redressal Commission, Thrissur, comprising President C.T. Sabu and Members Sreeja S. and Ram Mohan R., held DR Courier liable for deficiency in service for delivering the complainant's tailoring machines in a damaged and unusable condition. The Commission observed that the unrebutted Expert Commissioner's report showed that the damage was consistent with...
Nagpur Consumer Commission Directs ICICI Bank To Refund ₹5.18 Lakh To Cyber Fraud Victim
The District Consumer Disputes Redressal Commission (Additional DCF), Nagpur, has held that banks have a continuing duty to monitor suspicious transactions and cannot escape liability merely because a customer was deceived into authorising payments.The Bench of President Satish A. Sapre and Member Milind Kedar held that ICICI Bank committed deficiency in service, negligence and unfair...
Delhi Consumer Commission Holds Railways Liable For Failing To Provide Separate Bedroll To RAC Passenger
The District Consumer Disputes Redressal Commission, South-II, New Delhi, comprising President Monika Aggarwal Srivastava and Members Dr. Rajender Dhar and Ritu Garodia, held Northern Railways liable for deficiency in service for failing to provide the prescribed bedroll facilities to an RAC passenger despite charging the applicable fare.The Commission observed that the Railways' own...