Consumer Cases
Failure To Replace Coolant Led To Engine Damage: Kurnool Consumer Commission Directs Maruti Service Centre To Carry Out Free Repairs
The District Consumer Disputes Redressal Commission, Kurnool, comprising Sri Karanam Kishore Kumar (President), Sri N. Narayana Reddy (Member) and Smt. S. Nazima Kausar (Member), held Adarsha Automotives Pvt. Ltd. liable for deficiency in service and negligence for failing to properly inspect and replace coolant during periodic servicing of a Maruti Brezza vehicle, resulting in engine damage...
Insurance Claim Rejection Over 2.5-Hour Shortfall Arbitrary: Thrissur Consumer Commission Holds Star Health Liable
The District Consumer Disputes Redressal Commission, Thrissur, comprising C.T. Sabu (President), Sreeja S. (Member) and Ram Mohan R. (Member), held Star Health and Allied Insurance Company Ltd. liable for deficiency in service for rejecting a COVID-19 insurance claim on the ground of shortfall in hospitalization duration. The Commission held that repudiation of the claim solely on the basis of...
Defective Land Rover Vehicle: Uttarakhand State Commission Orders ₹1.65 Crore Refund With Interest, Finds Manufacturer Liable
The State Consumer Disputes Redressal Commission Uttarakhand, Dehradun, comprising Ms. Kumkum Rani (President) and Mr. B.S. Manral (Member), held Jaguar Land Rover India Ltd. liable for selling a vehicle with inherent manufacturing defects and engaging in unfair trade practices. The Commission observed that misleading advertisements regarding a vehicle's performance—particularly...
Wrong Product Delivery Amounts To Deficiency In Service; Kurnool District Consumer Commission Imposes ₹2 Lakh Punitive Damages On Perfume 24x7
The District Consumer Disputes Redressal Commission, Kurnool, comprising Sri Karanam Kishore Kumar (President), Sri N. Narayana Reddy (Member) and Smt. S. Nazima Kausar (Member), has held Perfume 24x7.com guilty of deficiency in service and unfair trade practice for delivering products completely different from those ordered online, and directed refund along with compensation and...
Insurance Claim Cannot Be Rejected Without Proof Of Pre-Existing Disease: Delhi State Commission Directs Insurer To Pay ₹20 Lakh
The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Bimla Kumari (Member), held India First Life Insurance Company Ltd. liable for deficiency in service for wrongfully repudiating an insurance claim on the ground of alleged non-disclosure of pre-existing disease. The Commission observed that the insurer failed to produce any...
Airline Liable For Not Informing Preponed Flight; Chandigarh State Commission Enhances Compensation To ₹50,000
The State Consumer Disputes Redressal Commission, Chandigarh, comprising Raj Shekhar Attri (President) and Preetinder Singh (Member), held Tata SIA Airlines Ltd liable for deficiency in service for preponing a flight without prior intimation to passengers. The Commission observed that timely communication of schedule changes is a fundamental obligation of airlines and enhanced the compensation...
Delhi Consumer Court Directs Fujitsu General To Refund ₹1.14 Lakh For Defective AC; Awards ₹25k Compensation
The District Consumer Disputes Redressal Commission (East), Delhi, comprising Sukhvir Singh Malhotra (President) and Ravi Kumar (Member), has held Fujitsu General (India) Pvt. Ltd. liable for deficiency in service for selling a defective air conditioner that failed to provide adequate cooling shortly after installation. The Commission observed that the exhaustive number of service calls made...
No Proof Of Pre-Existing Disease: Delhi State Commission Dismisses Religare Health Insurance Appeal
The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Bimla Kumari (Member), has held that an insurance claim cannot be repudiated merely on suspicion of a pre-existing disease in the absence of cogent medical evidence. The Commission, while dismissing the appeal filed by Religare Health Insurance Co. Ltd., observed that symptoms...
Kidney Stone Not Properly Treated: Delhi State Commission Upholds ₹1 Lakh Compensation For Medical Negligence
The Delhi State Consumer Disputes Redressal Commission comprising Justice Sangita Dhingra Sehgal (President) and Bimla Kumari (Member) has dismissed an appeal filed by a surgeon and a hospital, upholding the finding of medical negligence and deficiency in service. The Commission held that Dr. Rajnish Sharma and K.K. Surgical & Maternity Hospital failed to prove successful removal of...
NCDRC: Fire Insurance Claim Can't Be Repudiated On Mere Suspicion Without Proof Of Fraud
The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising AVM J. Rajendra (Retd.), Presiding Member and Justice Anoop Kumar Mendiratta, Member, has held that an insurance claim cannot be repudiated solely on the basis of suspicion regarding the cause of fire in the absence of cogent evidence. The Commission, holding the repudiation of the claim to be...
DTDC Liable For Missing Consignment, Thrissur Consumer Commission Awards ₹55,000 Compensation
The Consumer Disputes Redressal Commission, Thrissur, comprising C.T. Sabu (President), Sreeja S. and Ram Mohan R. (Members), held DTDC Express Limited and its channel partner guilty of deficiency in service for failing to deliver one out of eight boxes of paintings entrusted to them, and directed them to compensate the complainant for the mental agony, hardship, and inconvenience...