Complex Events Requiring Substantial Evidence And Witnesses Cannot Be Solved By Summary Proceedings, Ambala District Commission Dismisses Complaint

The District Consumer Disputes Redressal Commission, Ambala (Haryana) bench comprising Smt. Neetu Sandhu (President), Ruby Sharma (Member) and Vinod Kumar Sharma (Member) dismissed a complaint against IDFC First Bank and Ebix Travels because the allegations involved complex events, requiring further evidence and the presence of witnesses. Therefore, the Complainant was set at liberty...

Bharti Airtel Held Liable For Unfair Trade Practice For Failure To Provide Promised Validity Of DTH Connection Pack

The District Consumer Disputes Redressal Commission-VII, South-west Delhi bench comprising Suresh Kumar Gupta (President), R.C. Yadav (Member) and Dr. Harshali Kaur (Member) held Airtel liable for failure to provide free DTH connection for the first 2 months, as promised in the package initially. The District Commission directed Airtel to refund the amount and pay Rs. 5,000/-...

Google India Has Direct Relationship With Google LLC, Ambala District Commission Allows Complaint Against Google India For Services Provided Directly By Google LLC

The District Consumer Disputes Redressal Commission, Ambala (Haryana) bench comprising Smt. Neena Sandhu (President), Smt. Ruby Sharma (Member) and Shri Vinod Kumar Sharma (Member) held Google India liable for deficiency in service for failure to provide upgraded storage despite receiving payments. It rejected the argument of Google India that the storage services were being provided...

Chandigarh District Commission Holds Miniso India Liable For Charging Rs. 12 For Carry Bag Without Priorly Informing Customer About Additional Charges

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Shri Pawanjit Singh (President), Mrs Surjeet Kaur (Member) and Shri Suresh Kumar Sardana (Member) held Miniso India liable for charging Rs. 12 extra for the carry bag without informing the customer before making the payment. Brief Facts: The Complainant visited the store of Miniso India, Sector...

Booked Hotel Found 30 Km Away From Shown Location, Chandigarh District Commission Holds Stay Vista Liable And Hideaway Cottage Liable

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Shri Pawanjit Singh (President), Mrs Surjeet Kaur (Member) and Shri Suresh Kumar Sardana (Member) held Stay Vista Private Limited and the Hideaway Cottage liable for deficiency in service and unfair trade practices. Stay Vista, an online hotel booking platform, failed to resolve a customer's...

Customer Asked To Wait Outside Restaurant During Covid-19 Does Not Amount To Mistreatment, Burden Of Proof On Customer: Amritsar District Commission

The District Consumer Disputes Redressal Commission, Amritsar (“District Commission”) bench comprising Mr Jagdishwar Kumar Chopra (President) and Ms Mandeep Kaur (Member) dismissed a complaint against LA Roma Pizzeria as the aggrieved customer failed to discharge the burden of proof regarding allegations of mistreatment and denial of normal water. Brief Facts: The...

No Nexus With Prior Disease, Chandigarh District Commission Holds Apollo Munich Health Insurance Co. Liable For Repudiating Claim Based On Non-Disclosure

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Shri Pawanjit Singh (President), Mrs. Surjeet Kaur (Member) and Shri Suresh Kumar Sardana (Member) held Apollo Munich Health Insurance Company liable for wrongful repudiation of a valid insurance claim on the pretext of non-disclosure of a prior illness. The district Commission held that there was...

Chhattisgarh State Commission Holds Oriental Insurance Co. Liable For Wrongful Repudiation Based On Overloading Despite Approval Of Revised Weight Limit

The State Consumer Disputes Redressal Commission, Chhattisgarh bench comprising Justice Gautam Chourdiya (President) and Pramod Kumar Varma (Member) held Oriental Insurance Company liable for wrongful repudiation of an accidental claim based on overloading of the vehicle at the time of the accident. The State Commission held that the gross vehicle weight was revised and approved by...

Genuine Insurance Claims Must Not Be Repudiated Solely Based On Delay, Bihar State Commission Sets Aside Repudiation Made By LIC

The State Consumer Disputes Redressal Commission, Bihar bench comprising Mr Justice Sanjay Kumar (President), Md. Shamim Akhtar (Judicial Member) and Mr Ram Prawesh Das (Member) set aside a repudiation of an insurance claim by Life Insurance Corporation of India (LIC). The State Commission held that genuine claims must not be repudiated solely based on a delay. The delay was caused due...

Gurgaon District Commission Holds BATA Liable For Sale Of Defective Shoes And Failure To Replace

The District Consumer Disputes Redressal Commission, Gurgaon bench comprising Shri Sanjeev Jindal (President), Ms Jyoti Siwach (Member) and Ms Khushwinder Kaur (Member) held BATA footwear liable for selling defective shoes and subsequently, failing to replace it before the proceedings started. Brief Facts: The Complainant purchased a pair of Bata shoes from the Bata Store in DLF...

Chandigarh District Commission Holds Voltas, Its Technician And Store Liable For Selling Defective Refrigerator And Failing To Resolve Issues

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench of Pawanjit Singh (President), Surjeet Singh (Member) and Suresh Kumar Sardana (Member) held Voltas, its technician and Cool Star Refrigeration Store, Chandigarh liable for deficiency in services and unfair trade practices for failure to repair the refrigerator after charging Rs. 1,800/- from the Complainant....

Chandigarh District Commission Holds J.W. Marriott Liable For Retaining Full Booking Amount Despite Valid Cancellation Due To Unforeseen Circumstances

The District Consumer Disputes Redressal Commission-I, U.T. Chandigarh bench comprising Pawanjit Singh (President) and Surjeet Kaur (Member) held J.W. Marriott Hotel liable for unfair trade practice for retaining full payment of the booking amount even after cancellation due to unforeseen circumstances endured by the customer. The cancellation was in line with the facilitator's...