'Consumer Protection Act Prevails Even When Alternate Remedies Are Available', West Bengal State Commission Remands Electricity Matter Back

The State Consumer Disputes Redressal Commission, West Bengal (Siliguri Circuit Bench) comprising Mr Kundan Kumar Kumai (President) and Mr Swapan Kumar Das (Member) remanded a matter back to the District Commission related to a discrepancy in billing amount issued by the West Bengal State Electricity Distribution Co. Ltd. The State Commission held that the District Commission...

Failure To Deliver Dining Set, Panchkula District Commission Holds Flipkart And Its Seller Liable For Deficiency In Services

The District Consumer Disputes Redressal Commission, Panchkula (Punjab) bench comprising Satpal (President), Dr. Sushma Garg (Member) and Dr. Barhm Prakash Yadav (Member) held Flipkart and its seller liable for deficiency in services for failure to deliver the product and refunding money four months after filing the complaint. The bench directed it to pay the interest rate of four months...

Delhi State Consumer Disputes Redressal Commission Holds Sir Ganga Ram Hospital And Doctors Liable For Medical Negligence In Patient's Death

The Delhi State Consumer Disputes Redressal Commission headed by Justice Sangita Dhingra Sehgal (President), Pinki (Member) and J.P. Agrawal (Member) has found Sir Ganga Ram Hospital and its medical practitioners guilty of medical negligence in the treatment of a patient, ultimately leading to her demise. The commission ordered hospital and doctors to pay Rs. 5,10,000 as compensation....

Failure To Update CIBIL Score, Ludhiana District Commission Holds Standard Chartered Bank Liable

The District Consumer Disputes Redressal Commission, Ludhiana (Punjab) bench comprising Sanjeev Batra (President), Jaswinder Singh (Member) and Monika Bhagat (Member) held Standard Chartered Bank liable for deficiency in services for indicating an outstanding amount of Rs. 1,00,000/- in the Complainant's CIBIL Score even though he settled all the claims with the bank. Brief...

OYO Customer Denied Accommodation Despite Confirmed Booking, Gurgaon District Commission Holds OYO Liable For Deficiency In Service

The District Consumer Disputes Redressal Commission, Gurgaon (Haryana) bench comprising Sanjeev Jindal (President), Jyoti Siwach (Member) and Kushwinder Kaur (Member) held Oyo liable for deficiency in services for the inconvenience caused to the Complainant and his guest when he was denied accommodation in an Oyo hotel even after making payment. Brief Facts: Mr....

Consumer Cases Weekly Round-Up: 5th To 11th February 2024

National Consumer Disputes Redressal Commission NCDRC Holds Ludhiana Improvement Trust Liable For Not Handing Over The Possession Of The Plot The National Consumer Disputes Redressal Commission, presided by Subhash Chandra(member), held Ludhiana Improvement Trust liable for deficiency in service over refusal to register and hand over the possession of the plot booked by...

No Connection Between Pre-Existing Ailment And Death, Chandigarh District Commission Holds Canara HSBC Insurance Co. Liable

The District Consumer Disputes Redressal Commission-I, Chandigarh bench comprising Pawanjit Singh (President), Surjeet Kaur (Member) and Suresh Kumar Sardana (Member) held Canara HSBC Insurance Company Ltd. liable for repudiation of the claim based on previous ailments without conducting medical examination of the insured before issuance of the policy. The bench directed it to pay the...

Failure To Resolve Issues With Amazon Pay Wallet, Kurukshetra District Commission Holds Amazon Seller Services Liable

The District Consumer Disputes Redressal Commission, Kurukshetra (Haryana) bench comprising of Dr. Neelima Shangla (President), Neelam (Member) and Ramesh Kumar (Member) held liable Amazon for failing to provide services of its wallet, Amazon Pay, to the Complainant in which he deposited Rs. 10,000. The bench directed it to refund Rs. 10,000 to the...

Issuance Of Non-consensual Insurance Policies, Telangana State Commission Holds HDFC Bank And HDFC Insurance Co. Liable

The State Consumer Disputes Redressal Commission, Telangana bench comprising Shri V.V. Seshubabu (Member) and Smt. R.S. Rajeshree (Member) held HDFC Bank Ltd. and HDFC Life Insurance Co. Ltd. liable for deficiency in service and unfair trade practices for issuing insurance policies and deducting premiums without the Complainant's consent. The bench observed that there were...

Charging More Than MRP For Water Bottles Prohibited Under Legal Metrology Rules And CPA, Punjab State Commission Holds Drinkery 51 Bar Liable

The State Consumer Disputes Redressal Commission, Punjab bench comprising Justice Raj Shekhar Attri (President) and Mr Rajesh K. Arya (Member) held Drinkery 51, Chandigarh liable for unfair trade practice for charging more than the MRP mentioned on two Kinley Water Bottles. The bench held that the right to clean and safe water is a basic human right and the act of Drinkery 51 violated...

Explosion Of Falcon E-Scooter, Manufacturer And Dealer Liable Under 'Product Liability' Laws, Medak District Commission Orders Rs. 10 Lakh Compensation

The District Consumer Disputes Redressal Commission, Medak (Telangana) bench comprising Sri Gajjala Venkateswarlu (President) and Sri Makyam Vijay Kumar (Member) held Benling India Energy and its dealer, M/s SAN Motors liable under the product liability laws pursuant to the explosion of an e-scooter in the Complainants' premises. Referring to sections 84 to 86 of the Consumer Protection...

Charging Rs. 7 For Carry Bag Without Adequately Notifying Customers, Ambala District Commission Directs Big Bazaar To Pay Rs. 3k Compensation

The District Consumer Disputes Redressal Commission, Ambala (Haryana) bench comprising Neena Sandhu (President), Ruby Sharma (Member) and Vinod Kumar Sharma (Member) held Big Bazar liable for deficiency in services for charging Rs. 7/- for a carry bag without adequately informing the Complainant for the additional charge. The bench directed it to refund Rs. 7/- and pay a compensation of...