Consumer Cases
Competition Commission Finds Basketball Federation Of India Prima Facie Liable For Abuse Of Dominance And Anti-Competitive Arrangements, Directs Investigation
Competition Commission of India (“Commission”) bench, comprising Ms. Ravneet Kaur (Chairperson), Ms. Sweta Kakkad (Member) and Mr. Deepak Anurag (Member) has passed a prima facie order directing an investigation against the Basketball Federation of India (“BFI”) for abuse of its dominant position and engaging in anti-competitive practices. Background Facts Elite Pro...
OLA Electric Technologies And Its Dealer Held Liable For Manufacturing Defect In Electric Scooter: Thrissur Consumer Commission
The Thrissur Consumer Disputes Redressal Commission bench comprising C.T Sabu, President,Sreeja S, Member and Ram Mohan R, Member has held OLA Electronic Technologies and its dealer liable for a manufacturing defect in an electric scooter sold to the complainant. The bench directed the replacement of the vehicle and granted compensation to the complainant. Brief...
Delhi Consumer Commission Orders Lenovo To Refund ₹25,000, Pay ₹20,000 Compensation For Defective Laptop
The District Consumer Disputes Redressal Commission, North-East Delhi, comprising Shri Surinder Kumar Sharma (President) and Shri Adarsh Nain (Member), held Lenovo India Pvt. Ltd. liable for deficiency in service for failing to resolve recurring defects in a Lenovo IdeaPad Slim 3 laptop, despite repeated repair attempts. Brief Facts of the Case: The complainant, Mohd Danish,...
Allottees Already Granted Delay Interest Not Entitled For Additional Compensation; Haryana RERA
The Haryana Real Estate Regulatory Authority (“Authority”) Adjudicating Officer, Rajender Kumar, has held that an allottees who have already been awarded interest for delayed possession by the Authority are not entitled to claim any further compensation before the Adjudicating Officer. In the present case, the complainant approached the Authority seeking additional compensation...
Karnataka State Consumer Disputes Redressal Commission Dismisses Complaint Against Oriental Insurance Over Repudiation Of Health Insurance Claim
The Karnataka State Consumer Disputes Redressal Commission, comprising T.G. Shivashankare Gowda (President) and Divyashree M. (Lady Member), dismissed the complaint against Oriental Insurance Company Ltd. The Commission allowed the appeal and held that enhanced coverage was not operative at the time of the surgery, therefore, the insurer's decision to partially repudiate the claim...
Air India Held Liable For Wrongful Denial Of Boarding, Directed To Compensate
The Delhi District Consumer Disputes Redressal Commission, comprising Poonam Chaudhry (President), Bariq Ahmad (Member) and Shekhar Chandra (Member), has held Air India liable for deficiency in service for wrongfully denying boarding to two passengers despite valid visas, boarding passes and travel clearances, and has directed the airline to refund the ticket amount and compensate...
Bank Of India Held Liable For Levying Unjustified Cheque Return Charges; Thrissur Consumer Commission
The Thrissur Consumer Disputes Redressal Commission bench comprising C.T Sabu, President, Sreeja S., Member and Ram Mohan R., Member has held Bank of India liable levying cheque return charges of Rs. 295/- on the complainant for dishonour of his cheque which was subsequently returned to him. Brief facts: The complainant had a SB account with the Bank of India ('bank') branch...
Delhi Consumer Commission Dismisses Complaint Against Emaar India After Buyers Accept Possession And Compensation
The Delhi State Consumer Disputes Redressal Commission, presided over by Justice Sangita Dhingra Sehgal (President), has dismissed the complaint filed against Emaar India Limited after observing that the homebuyers had already taken possession of the unit and accepted delay compensation without any protest. The Commission held that no cause of action survived against the...
Chandigarh Consumer Commission Holds Swiggy & Instamart Liable For Short Delivery; Orders Compensation
The District Consumer Disputes Redressal Commission, Chandigarh, comprising Shri Pawanjit Singh (President) and Shri Suresh Kumar Sardana (Member), has held Swiggy Ltd. and Instamart (Kwickbox Retail Pvt. Ltd.) liable for delivering a lesser quantity of goods and failing to redress the consumer's grievance, and directed them to compensate the complainant for the...
Delhi State Commission Upholds Order Against FIITJEE; Student Gets Refund
The Delhi State Consumer Disputes Redressal Commission bench comprising Justice Sangita Dhingra Sehgal (President) and Ms. Bimla Kumari (Member) has upheld the District Commission's decision holding FIITJEE Ltd. liable for deficiency in service for refusing to refund the course fee after the student withdrew due to unsatisfactory coaching despite attending only two...
Oriental Insurance Held Liable For Unjustified Claim Repudiation; Orders Reimbursement And Compensation
The Thrissur Consumer Disputes Redressal Commission bench comprising C.T Sabu, President, Sreeja S, Member and Ram Mohan R, Member has held Oriental Insurance Co. Ltd. liable for repudiating the claim of the complainant on unfounded grounds. It was held that the denial of claim was based on a misinterpretation of the exclusion clause of the policy. Brief facts: The...
Makemytrip Held Liable For Booking Failure: Delhi Consumer Commission Awards Compensation
The Delhi District Consumer Disputes Redressal Commission bench comprising Divya Jyoti, President and Harpreet Kaur Charya, Member has held Make My Trip liable for failure to confirm the hotel bookings of the complainant and his wife despite receiving full amount for the tour package. Brief facts: On 09.12.2023, the complainant booked a package tour including flights, hotels...











