Bengaluru Consumer Commission Directs Hero MotoCorp And Dealers To Refund Motorcycle Cost Over Persistent Engine Defect

The Bengaluru Additional District Consumer Disputes Redressal Commission comprising Syed Anser Kaleem (President), Sharadhi S.M. (Member) and Jyothi N.B. (Member) held Hero MotoCorp Ltd. and its dealers liable for deficiency in service for failing to rectify recurring defects in a newly purchased motorcycle and directed them to refund the vehicle's price after deducting 10%...

Maharashtra State Commission: Pre-Printed Consent Form Without Disclosure Of Surgical Risks Is Not Valid Informed Consent; Doctor Liable For Deficiency In Service

The State Consumer Disputes Redressal Commission, Maharashtra, comprising Mukesh V. Sharma (Presiding Member) and Poonam V. Maharshi (Member), held an ophthalmic surgeon liable for deficiency in service for obtaining consent through a pre-printed form without adequately informing the patient of the material risks associated with the surgery. The Commission partly allowed the complaint...

Kurnool Consumer Commission Directs FirstCry To Refund Order Amount, Pay ₹50,000 Compensation For Unfair Trade Practice

The District Consumer Disputes Redressal Commission, Kurnool, comprising Sri Karanam Kishore Kumar (President), Sri N. Narayana Reddy (Member) and Smt. S. Nazima Kausar (Member), has directed FirstCry.com to refund the amount paid by a consumer and pay compensation after finding deficiency in service and unfair trade practice in cancelling an order, withholding the refund amount and marking...

Thrissur Consumer Commission Holds Central Bank Liable For Loss Of Original Pattayam Deposited For Loan; Awards ₹2.5 Lakh Compensation

The District Consumer Disputes Redressal Commission, Thrissur, comprising Sri. C.T. Sabu (President), Smt. Sreeja S. (Member) and Sri. Ram Mohan R. (Member), held the Central Bank of India liable for deficiency in service for losing the original Pattayam deposited by a borrower as security for an agricultural loan and directed it to pay compensation of ₹2.5 lakh along with...

Delhi State Consumer Commission Sets Aside Reimbursement Order, Upholds Mediclaim Repudiation Over Fabricated Hospital Records

The Delhi State Consumer Disputes Redressal Commission comprising Justice Sangita Dhingra Sehgal (President) and Bimla Kumari (Member) allowed the appeal filed by Bajaj Allianz General Insurance Company Ltd. and set aside the District Commission's order directing reimbursement of the mediclaim amount, holding that the insurer had rightly repudiated the claim on the basis of the...

Kupwara Consumer Commission Holds Bajaj Allianz Liable For Inadequate Assessment Of Fire Loss In Insured Poultry Farm

The District Consumer Disputes Redressal Commission, Kupwara, comprising President Peerzada Qousar Hussain and Member Ms. Nyla Yaseen, held Bajaj Allianz General Insurance Company Ltd. liable for deficiency in service after finding that the assessment of losses suffered by an insured poultry farm in a fire incident was grossly inadequate. The Commission observed that a surveyor's...

Delhi District Commission Holds India Cakes Liable For Deficiency In Service Over Failure To Deliver Birthday Cake After Collecting Additional Delivery Charges

The District Consumer Disputes Redressal Commission, South-II, comprising Monika Aggarwal Srivastava (President) and Ritu Garodia (Member), held India Cakes Private Limited liable for deficiency in service for failing to deliver a birthday cake and bouquet despite accepting the entire consideration, including an additional delivery charge of ₹275. The Commission allowed the complaint...

Ola Liable For Driver's Misconduct; Kurnool Consumer Commission Awards ₹50,000 Compensation To Judicial Aspirant Stranded Before Exam

The District Consumer Disputes Redressal Commission, Kurnool, comprising President Sri Karanam Kishore Kumar and Members Sri N. Narayana Reddy and Smt. S. Nazima Kausar, has held Ola liable for deficiency in service after an auto driver allegedly diverted the route, demanded extra money and abandoned a judicial aspirant and her mother midway while they were on their way to attend the...

“Public Utility Providers Must Act With Greater Responsibility”: Delhi Consumer Commission Holds MVVNL Liable For Delay In Providing Electricity Connection

The District Consumer Disputes Redressal Commission-I (North District), comprising Divya Jyoti Jaipuriar (President) and Ashwani Kumar Mehta (Member), held Madhanchal Vidyut Vitaran Nigam Ltd. (MVVNL) liable for deficiency in service and unfair trade practice for failing to provide electricity infrastructure despite receiving full payment from the complainant. The Commission allowed the...

Chandigarh Consumer Commission Holds Unisex Fashions Liable For Charging Extra ₹500 During Exchange Under 'One on One' Scheme

The District Consumer Disputes Redressal Commission-II, Chandigarh, comprising Amrinder Singh Sidhu (President) and B.M. Sharma (Member), held Unisex Fashions liable for deficiency in service and unfair trade practice for charging an additional ₹500 from the complainant during exchange of a product purchased under its “One on One” promotional scheme. The Commission observed that once...

Delhi High Court Asks NCDRC To Examine Claim That Web Copy Of Its Order Differed From Certified Copy Supplied Later

The Delhi High Court has directed the National Consumer Disputes Redressal Commission (NCDRC) to examine a petitioner's allegation that the web copy of an order uploaded on its portal differed from the certified copy later supplied to him. Justice Purushaindra Kumar Kaurav observed that the grievance required appropriate consideration by the NCDRC itself and called for specific findings on...

Chandigarh Consumer Commission Holds LIC Liable For Reduced Maturity Payout Under Jeevan Saral Policy

The District Consumer Disputes Redressal Commission-I, Chandigarh, comprising Pawanjit Singh (President) and S.K. Sardana (Member), held the Life Insurance Corporation of India (LIC) liable for deficiency in service and unfair trade practice for paying a reduced maturity amount under Jeevan Saral Policy despite the policy document issued to the complainant reflecting a higher maturity...