Courier Company Directed To Pay ₹50,000 For Damaging Tailoring Machines During Transit: Thrissur Consumer Commission

The District Consumer Disputes Redressal Commission, Thrissur, comprising President C.T. Sabu and Members Sreeja S. and Ram Mohan R., held DR Courier liable for deficiency in service for delivering the complainant's tailoring machines in a damaged and unusable condition. The Commission observed that the unrebutted Expert Commissioner's report showed that the damage was consistent with...

Nagpur Consumer Commission Directs ICICI Bank To Refund ₹5.18 Lakh To Cyber Fraud Victim

The District Consumer Disputes Redressal Commission (Additional DCF), Nagpur, has held that banks have a continuing duty to monitor suspicious transactions and cannot escape liability merely because a customer was deceived into authorising payments.The Bench of President Satish A. Sapre and Member Milind Kedar held that ICICI Bank committed deficiency in service, negligence and unfair...

Delhi Consumer Commission Holds Railways Liable For Failing To Provide Separate Bedroll To RAC Passenger

The District Consumer Disputes Redressal Commission, South-II, New Delhi, comprising President Monika Aggarwal Srivastava and Members Dr. Rajender Dhar and Ritu Garodia, held Northern Railways liable for deficiency in service for failing to provide the prescribed bedroll facilities to an RAC passenger despite charging the applicable fare.The Commission observed that the Railways' own...

Delhi Consumer Commission Dismisses Super Cassettes' Ferrari Insurance Claim; Cites Unrecognised Motorsport Event And Lack Of FMSCI Racing Licence

The District Consumer Disputes Redressal Commission-VIII (Central), Delhi, comprising President Divya Jyoti Jaipuriar and Member Dr. Rashmi Bansal, dismissed a consumer complaint against ICICI Lombard General Insurance Company Ltd., holding that the insurer was justified in repudiating an insurance claim arising from a Ferrari's accident during a high-speed track event. The Commission held...

Dry Cleaner Liable For Burning Customer's Sherwani During Ironing: Raipur Consumer Commission

The District Consumer Disputes Redressal Commission, Raipur, comprising President Dakeshwar Prasad Sharma and Members Nirupama Pradhan and Anil Kumar Agnihotri, held the dry-cleaning service provider liable for deficiency in service and unfair trade practice for negligently damaging the complainant's sherwani during ironing. The Commission observed that a service provider entrusted...

Boutique Liable For Non-Delivery Of Dress Despite Full Payment: Kollam Consumer Commission

The District Consumer Disputes Redressal Commission, Kollam, comprising President S.K. Sreela and Member Stanly Harold, held Alankritha Boutique liable for deficiency in service and unfair trade practice for failing to deliver one of the dresses ordered by the complainant despite receiving the full payment and for failing to refund the amount. The Commission observed that sellers...

Negligence During Surgery, Cotton Gauze Left Inside Woman's Body; Coimbatore Consumer Commission Awards ₹12 Lakh Compensation

The District Consumer Disputes Redressal Commission, Coimbatore, comprising President R. Thangavel and Member P. Marimuthu, has held a gynaecologist and Genesis Royal Infirmary Pvt. Ltd. jointly liable for medical negligence after finding that a gauze-like foreign material had remained at the site of a hysterectomy, resulting in serious post-operative complications, including pelvic...

Supreme Court Holds OTIS Liable For RAW Officer's Death Due To Lift Malfunction, Says Elevator Makers Have High Duty Of Care

"An elevator must be construed and deemed to be a common carrier," the Court said.

Mere Route Permit Breach Without Nexus To Accident Cannot Justify Repudiation Of Insurance Claim: J&K State Commission

The Jammu & Kashmir State Consumer Disputes Redressal Commission, Jammu, comprising President (Officiating) Smt. Nighat Sultana and Member Sh. Maheep Gupta, has held that an insurance company cannot repudiate a motor insurance claim solely because the insured vehicle was operating beyond its route permit unless it establishes that the breach had a direct nexus with the accident....

Thiruvananthapuram Consumer Commission Holds Railways Liable For Failing To Inform Passenger Of Revised Departure Time

The District Consumer Disputes Redressal Commission, Thiruvananthapuram, comprising President P.V. Jayarajan and Members Preetha G. Nair and Viju V.R., held Southern Railway liable for deficiency in service for failing to inform passengers about the rescheduled departure time of a train. The Commission observed that passengers are entitled to timely and quality services and cannot be...

Hamirpur Consumer Commission Directs EaseMyTrip To Compensate Groom After Failing To Inform Him Of Flight Cancellation

The District Consumer Disputes Redressal Commission, Hamirpur, comprising President Hemanshu Mishra and Members Sneh Lata and Joginder Mahajan, held EaseMyTrip (Easy Trip Planner Ltd.) liable for deficiency in service for issuing an air ticket after Go First Airlines had already suspended its operations and for failing to inform the passenger in advance that the flight had been...

Internet Disruptions Despite Repeated Complaints: Shimla Consumer Commission Holds Jio Fiber Guilty Of Deficiency In Service

The District Consumer Disputes Redressal Commission, Shimla, comprising President Dr. Baldev Singh and Member Ms. Nidhi Sharma, held that Reliance Jio Fiber was guilty of deficiency in service and unfair trade practice for failing to restore the complainant's internet connection despite repeated complaints and for failing to produce evidence that the grievance had been resolved. Brief...