Consumer Cases
Years Without Water Despite Paying Connection Fee: J&K District Consumer Commission Awards ₹2 Lakh Compensation
The District Consumer Disputes Redressal Commission, Baramulla/Bandipora, comprising President Peerzada Qousar Hussain and Member Ms. Nyla Yaseen, has held the Public Health Engineering (PHE) authorities liable for deficiency in service for failing to provide a water facility to a consumer for a prolonged period despite his having deposited the requisite fee. The Commission observed...
Manipal Hospital Acid Attack: NCDRC Enhances Compensation To ₹17.21 Lakh After Finding 75% Permanent Disability
The National Consumer Disputes Redressal Commission (NCDRC), comprising Justice Sudip Ahluwalia and Dr. Sadhna Shanker, enhanced the compensation awarded to an acid attack victim from ₹13,19,577 to ₹17,21,865, holding that his permanent disability ought to have been assessed at 75% instead of 50%. The Commission found that the State Commission had erred in assessing the...
Maharashtra State Consumer Commission Convicts Sterling Constructions Partners For Non-Compliance Of Flat Possession Orders
The Maharashtra State Consumer Disputes Redressal Commission, Mumbai, comprising Justice S.P. Tavade (President) and Vijay C. Premchandani (Member), has convicted the partners of M/s Sterling Constructions for failing to comply with orders passed in five separate consumer complaints concerning flats in its “Sterling Apartments” project at Kurla, Mumbai. The Commission found the...
'Quality Crisis In Consumer Commissions' : Supreme Court Flags Arrears, Seeks NCDRC President Report
The Chief Justice observed that Consumer Commissions cannot become 'rehabilitation centres for retired judges'.
Gold Coin Not Delivered, Order Cancelled After 23 Days: Kurnool Consumer Commission Holds Myntra Liable
The District Consumer Disputes Redressal Commission, Kurnool, comprising President Sri Karanam Kishore Kumar and Members Sri N. Narayana Reddy and Smt. S. Nazima Kausar, has held Myntra Designs Private Limited liable for deficiency in service and unfair trade practice for failing to deliver a 5-gram gold coin within the promised time and subsequently cancelling the order and refunding...
₹43,900 Medicine Bill Not Issued: Ernakulam Consumer Commission Holds Samaritan Heart Institute Liable
The District Consumer Disputes Redressal Commission, Ernakulam, comprising President Shri D.B. Binu and Members Shri V. Ramachandran and Smt. Sreevidhia T.N., held Samaritan Heart Institute liable for deficiency in service after it failed to provide an individual bill for a ₹43,900 Elaxim 40 mg injection, preventing the complainant from obtaining reimbursement under the ESI scheme....
Apollo Hospital Liable For Deficient Post-Operative Care After Patient Suffers Paralysis; NCDRC Awards ₹15 Lakh
The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising President Justice A.P. Sahi and Member Bharatkumar Pandya, has partly allowed a consumer complaint against Satguru Pratap Singh Apollo Hospitals, Ludhiana, holding the hospital, Dr. M. Deepinder Singh and Dr. Gaurav Kuthiala liable for deficiency in post-operative care. The Commission held that...
United India Insurance Liable For Wrongful Under-Insurance Deduction In Insurance Claim Assessment: J&K Consumer Commission
The J&K State Consumer Disputes Redressal Commission, Srinagar, comprising President (O) Smt. Nighat Sultana and Member Sh. Maheep Gupta, held United India Insurance Company Ltd. liable for short payment of an insurance claim after finding that the surveyor had wrongly applied under-insurance deductions to the Furniture, Fixtures & Fittings (FFF) and the Testing Machine. Holding...
Plastic In Soup, Dirty Towels: Mohali Consumer Commission Holds Cloudnine Hospital Liable For Deficiency In Maternity Care Package
The District Consumer Disputes Redressal Commission, SAS Nagar (Mohali), Punjab, comprising President S.K. Aggarwal and Member Paramjeet Kaur, has held Kids Clinic India Private Limited (operating as Cloudnine Hospital) liable for deficiency in service after a woman recovering from a Caesarean delivery was provided unhygienic amenities and contaminated food during her post-delivery...
Charging ₹30 For Carry Bags; Gurugram Consumer Commission Holds Red Tape Liable
The District Consumer Disputes Redressal Commission, Gurugram, comprising President Shri Sanjeev Jindal and Members Smt. Jyoti Siwach and Smt. Khushwinder Kaur, held Red Tape Limited liable for deficiency in service and unfair trade practice after it charged a customer ₹30 for three carry bags along with his purchase. The Commission further observed that continued charging for carry bags...
Failing To Refund Returned Mattress; Kangra Consumer Commission Holds Amazon Liable
The District Consumer Disputes Redressal Commission, Kangra at Dharamshala, Himachal Pradesh, comprising President Hemanshu Mishra and Members Arti Sood and Narayan Thakur, has held Amazon Seller Services Pvt. Ltd. liable for failing to refund a customer after a prepaid order was cancelled and the product was returned to the seller. The Commission observed that withholding the refund for...
Collecting GST Without Mentioning GSTIN On Receipt, Thrissur Consumer Commission Holds Bhagyaratna Kuries Liable
The Consumer Disputes Redressal Commission, Thrissur, comprising President Sri C.T. Sabu and Members Smt. Sreeja S. and Sri Ram Mohan R., held Bhagyaratna Kuries (India) Pvt. Ltd. liable for deficiency in service after it collected ₹7,800 as GST without mentioning the GSTIN and other mandatory tax details on the receipt. It held that such conduct amounted to deficiency in service and...