Consumer Cases

Movie Delayed By 22 Minutes Due To Ads: Consumer Commission Orders PVR, PVR Inox To Pay ₹20,000 Compensation
The District Consumer Disputes Redressal Commission-II, Hyderabad, comprising President Sri Vakkanti Narasimha Rao and Member Smt. Suma Vala, directed PVR Cinemas and PVR Inox Ltd. to pay compensation after finding that the continued screening of commercial advertisements and trailers beyond the scheduled show time resulted in a delay of approximately 22 minutes in commencement of the...

Delhi Consumer Commission Holds Swiggy, Themis Barbeque House Liable For Misleading 'Cost For Two' Price Representation
The District Consumer Disputes Redressal Commission-I (North District), Delhi, comprising President Divya Jyoti Jaipuriar and Members Ashwani Kumar Mehta and Harpreet Kaur Charya, has held that displaying a “cost for two” on the Swiggy Dineout platform which was materially lower than the amount actually charged by a restaurant amounted to deficiency in service and unfair...

Consumer Law Monthly Digest: September 2026
Government of India Government Amends E-Commerce Rules To Strengthen Consumer Protection The Government of India has amended the Consumer Protection (E-Commerce) Rules, 2020 through the Consumer Protection (E-Commerce) (Amendment) Rules, 2026, with the aim of strengthening consumer protection and promoting greater transparency in the digital marketplace. The Consumer...

Fire Insurance Claim: Kupwara Consumer Commission Directs Bajaj Allianz To Pay ₹10.87 Lakh To Insured
The District Consumer Disputes Redressal Commission, Kupwara, comprising President Peerzada Qousar Hussain and Member Nyla Yaseen, has directed Bajaj Allianz General Insurance Co. Ltd. to pay ₹10,87,366 to complainant Ab Rashid Bhat towards the net assessed loss caused by a fire in his insured residential house. The Commission held that the complainant's name not being mentioned in the...

Royal Stag Whisky Bottle Containing Foreign Particles: Sikkim State Consumer Commission Upholds Pernod Ricard's Liability
The Sikkim State Consumer Disputes Redressal Commission, Gangtok, comprising Justice Bhaskar Raj Pradhan (President), Hem Kumar Chettri (Member) and Karma Loday Lepcha (Member), upheld the finding of deficiency in service against Pernod Ricard India Pvt. Ltd. in relation to a Royal Stag whisky bottle that contained foreign particles despite its cap and hologram being intact. The...

CCPA Fines Flipkart ₹10 Lakh Over Misleading Advertisement, Sale Of Unregistered 'Cyclosinone Herbicide'
The Central Consumer Protection Authority (CCPA) has imposed a ₹10 lakh penalty on e-commerce platform Flipkart for listing, advertising and facilitating the sale of an unregistered agro-chemical product, 'Cyclosinone Herbicide', and held that the claims made in relation to the product constituted a misleading advertisement and unfair trade practice.The order was passed by CCPA...

Over 18K Cases Pending In NCDRC As On July 31, 2026 : Report Before Supreme Court
The NCDRC has disposed of 23,268 cases between August 2023 and July 2026.

Kurnool Consumer Commission Orders Kia India To Refund ₹11 Lakh For Recurring DPF Issues In Sonet
The District Consumer Disputes Redressal Commission, Kurnool, comprising President Sri Karanam Kishore Kumar and Members Sri N. Narayana Reddy and Smt. S. Nazima Kausar, directed Kia India Pvt. Ltd. and its authorised dealer MG Brothers Kia, Kurnool, to refund the ex-showroom price of a Kia Sonet diesel vehicle after finding that repeated repair attempts failed to provide a...

Insurance Claim Can't Be Repudiated Solely On Surveyor's Report; Kupwara Consumer Commission Holds Bajaj Allianz Liable
The District Consumer Disputes Redressal Commission, Kupwara, comprising President Peerzada Qousar Hussain and Member Ms. Nyla Yaseen, has partly allowed a consumer complaint against Bajaj Allianz General Insurance Company Ltd., holding that an insurer cannot repudiate an insurance claim solely on the basis of a surveyor's report, particularly in the absence of independent evidence supporting...

Consumer Appeal Can't Be Dismissed Without Considering Extension Plea For Pre-Deposit When Substantial Amount Already Paid: MP High Court
The Madhya Pradesh High Court has set aside orders dismissing an appeal filed by an insurance company before the State Consumer Disputes Redressal Commission (SCDRC), holding that its application seeking extension of time to furnish the pre-deposit receipt ought to have been placed before the State Commission for consideration. A Division Bench of Justice Subodh Abhyankar and Justice...

Home Lift Installation Found Infeasible: Ernakulam Consumer Commission Orders Nibav Lifts To Refund Advance
The District Consumer Disputes Redressal Commission, Ernakulam, comprising President D.B. Binu and Members V. Ramachandran and Sreevidhia T.N., has held Nibav Lifts Private Ltd. liable for deficiency in service and unfair trade practice for accepting an advance payment towards installation of a home elevator without conducting a proper feasibility assessment, and directed it to refund...

Mobile Connection Dispute: NCDRC Refuses Compensation Enhancement, Finds No Evidence Of Loss Or Lifetime Validity Scheme
The National Consumer Disputes Redressal Commission (NCDRC) comprising Justice A.P. Sahi (President) and Bharatkumar Pandya (Member) dismissed a revision petition filed by an advocate seeking enhancement of compensation awarded in a dispute concerning the disconnection of his mobile connection, holding that he failed to produce documentary evidence to establish that he had subscribed to...
