Consumer Cases
Mere Suspicion Cannot Defeat Genuine Claim”: Chandigarh Consumer Commission Holds Shriram General Insurance Liable For Arbitrary Repudiation
The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh, comprising Shri Amrinder Singh Sidhu (President) and Shri B.M. Sharma (Member), has held that mere suspicion regarding the cause of loss, unsupported by cogent evidence, cannot justify repudiation of a motor insurance claim. Observing that the insurer failed to substantiate its allegations of mismatch between the cause...
Rusty Tray Table, Non-Functional Lavatories: Delhi Consumer Commission Holds Air India Liable For Deficiency In Service
The District Consumer Disputes Redressal Commission-VI(New Delhi), comprising Poonam Chaudhry (President) and Shekhar Chandra (Member),has held Air India liable for deficiency in service for failing to provide adequate Business Class services and for providing substandard facilities during an international flight. The Commission partly allowed the complaint and held that the airline had failed...
Supreme Court Allows High Courts To Hear Consumer Appeals In States Where State Commission Not Formed
Supreme Court Invokes Article 142 To Ensure Functioning Of Consumer Commissions In Smaller States, Seeks SG's AssistanceInvoking its special powers under Article 142 of the Constitution, the Supreme Court recently empowered High Court Judges to hear consumer appeals in States where State Consumer Disputes Redressal Commissions. Many States found it “not viable” to constitute...
Failure To Complete Contractual Renovation Work: Delhi Consumer Commission Directs SY Interiors To Refund ₹2 Lakh
The District Consumer Disputes Redressal Commission–VI, New Delhi, comprising Ms. Poonam Chaudhry (President), Mr. Bariq Ahmad (Member), and Mr. Shekhar Chan-dra (Member), has held M/s SY Interiors Pvt. Ltd. liable for deficiency in service for failing to complete the work as per its contractual obligations. The Commission allowed the complaint, observing that despite receipt of the...
Hyundai, Dealer Liable For Withholding Exchange Bonus Despite Full Compliance: Uttarakhand State Commission
The Uttarakhand State Consumer Disputes Redressal Commission, comprising Kumkum Rani (President) and C. M. Singh (Member), has held M/s B.M. Hyundai and Hyundai Motor India Ltd. liable for deficiency in service for withholding the exchange bonus. The Commission agreed with the findings of the District Commission that the complainant had complied with all the terms and conditions of the...
SBI Cards Liable For Deficiency In Service For Failing To Reverse Unauthorised Credit Card Transactions Despite Prompt Intimation: Chandigarh Consumer Commission
The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh, comprising Mr. Amrinder Singh Sidhu (President) and Mr. B.M. Sharma (Member), has held SBI Cards & Payment Services Private Limited liable for deficiency in service for failing to redress an unauthorised credit card transactions despite prompt intimation by the cardholder. The Commission ruled that the complainant...
Supreme Court Seeks Union & NMC Responses On Plea To Exclude Doctors From Consumer Protection Act
The Supreme Court on Tuesday issued notice to the Union Government and the National Medical Commission on a plea to declare that doctors will not come within the purview of the Consumer Protection Act.A bench comprising Chief Justice of India Surya Kant, Justice Joymalya Bagchi and Justice NV Anjaria was hearing a writ petition filed by Association of Healthcare Providers (India).The...
Motor Vehicle Insurance | Route Permit Violation Unrelated To Accident Cannot Be Ground To Repudiate Claim: Chandigarh Consumer Commission
The District Consumer Disputes Redressal Commission–II, Chandigarh, comprising Shri Amrinder Singh Sidhu (President) and Shri B.M. Sharma (Member), has held that an alleged route permit violation having no nexus with the occurrence of an accident cannot be a valid ground for repudiation of a motor insurance claim. Holding the repudiation to be arbitrary, the Commission found United...
Delay In Handover Of Flat Amounts To Deficiency Of Service: Delhi State Consumer Commission Directs G.S. Promoters To Refund ₹69.27 Lakh With Interest
The Delhi State Consumer Disputes Redressal Commission, comprising Justice Sangita Dhingra Sehgal (President) and Ms. Bimla Kumari (Member), has held M/S G.S. Promoters Pvt. Ltd. liable for deficiency of service for failing to complete construction and hand over possession of an apartment in its “Sikka Karmic Green” project within the stipulated time. The Commission allowed the complaint...
Car Purchased In Name Of Proprietorship Is For Commercial Purpose, Buyer Not A 'Consumer': Chandigarh Consumer Commission
The District Consumer Disputes Redressal Commission, Chandigarh, comprising Mr. Amrinder Singh Sidhu (President) and Mr. Brij Mohan Sharma (Member), has dismissed a consumer complaint filed against Mercedes-Benz India Pvt. Ltd.and its authorised dealer, holding that a car purchased in the name of a proprietorship concern engaged in commercial activity does not fall within the definition...
Consumer Protection Act | Delhi HC Issues Notice In Challenge To NCDRC Order Dismissing Execution Proceedings Against RWA
The Delhi High Court has issued notice in a petition challenging an order passed by the National Consumer Disputes Redressal Commission (NCDRC), which dismissed execution proceedings against a Residents Welfare Association (RWA) and its office bearers on the ground that they were not parties to the original consumer complaint.Justice Girish Kathpalia noted the challenge to the NCDRC's order...