Consumer Cases
'Fire Doesn't Seem Accidental' : Supreme Court Upholds Repudiation Of Rs 2.4 Crore Fire Insurance Claim
The Court also noted that there were breach of policy conditions by the insured, and suspected the possibility of arson.
JCB Burnt In Naxal Attack: NCDRC Dismisses Oriental Insurance's Revision Plea
The National Consumer Disputes Redressal Commission (NCDRC), comprising Justice A.P. Sahi (President) and Bharatkumar Pandya (Member), has held that The Oriental Insurance Co. Ltd. could not repudiate an insurance claim merely on the ground that the JCB's helper did not possess a valid driving licence, where the evidence did not establish that he was actually driving the vehicle when it was...
Allotted 12 Sq. Metres, Found 8 Sq. Metres: NCDRC Directs LDA To Recalculate Price Based On Actual Area
The National Consumer Disputes Redressal Commission (NCDRC), New Delhi, comprising Justice A.P. Sahi (President) and Bharatkumar Pandya (Member), has partly allowed a revision petition filed by the Lucknow Development Authority (LDA) concerning the allotment of a commercial shop at Balaganj Shopping Centre, Lucknow. The Commission directed the Authority to first determine the identity and...
PIL In Delhi High Court Challenges DERC Rules Shifting Solar Infrastructure Costs To General Electricity Consumers; Notice Issued
The Delhi High Court has issued notice on a PIL challenging the Delhi Electricity Regulatory Commission's (DERC) framework governing Group Net Metering (GNM) and Virtual Net Metering (VNM) for renewable energy projects. A division bench comprising Chief Justice DK Upadhyaya and Justice Tejas Karia sought response of the DERC, BSES Rajdhani Power Limited, BSES Yamuna Power Limited, Tata...
Airbag Failure Can Be Inferred From Circumstances; Lab Test Not Mandatory In Every Case: P&H High Court Upholds Ford's Liability
The Punjab and Haryana High Court has dismissed a writ petition filed by Ford India challenging concurrent orders of consumer fora directing refund of the price of a Ford EcoSport vehicle whose airbag safety system largely failed to deploy in a serious accident, holding that a manufacturing defect of this nature can be inferred from the circumstances without a mandatory laboratory...
Air India Express Liable For Mishandling Bicycle Despite Charging Special Equipment Handling Fee: Dakshina Kannada Consumer Commission
The District Consumer Disputes Redressal Commission, Dakshina Kannada, comprising President (I/C) Sri Somashekarappa K. Handigol and Member Smt. Sharadamma H.G., has held Air India Express guilty of deficiency in service for failing to provide the special handling promised for a passenger's high-value sports bicycle despite collecting a separate special...
IndiGo Liable For Denying Boarding After Flight Reschedule; Delhi Consumer Commission Grants Relief To Passenger
The District Consumer Disputes Redressal Commission-I (North District), Delhi, comprising Divya Jyoti Jaipuriar (President) and Ashwani Kumar Mehta and Harpreet Kaur Chharya (Members), has held InterGlobe Aviation Limited (IndiGo) liable for deficiency in service and unfair trade practice for denying boarding to a passenger after rescheduling his flight. The Commission observed...
Government Amends E-Commerce Rules To Strengthen Consumer Protection
The Government of India has amended the Consumer Protection (E-Commerce) Rules, 2020 through the Consumer Protection (E-Commerce) (Amendment) Rules, 2026, with the aim of strengthening consumer protection and promoting greater transparency in the digital marketplace. Under the amended rules, e-commerce platforms will be required to become partners in the convergence process of the...
Kakinada Consumer Commission Holds Temple Shop Licensee Liable For Selling Water Bottle Above MRP, Imposes ₹7 Lakh Punitive Damages
The District Consumer Disputes Redressal Commission, Kakinada, has directed a licensed shop operating within the premises of Sri Veera Venkata Satyanarayana Swamy Devasthanam, Annavaram, to deposit ₹7 lakh as punitive damages in the Consumer Welfare Fund after finding that it sold a packaged drinking water bottle above its printed Maximum Retail Price (MRP). The Bench...
Amount Debited From ATM Transaction But No Cash Dispensed: Consumer Commission Holds Bank Liable
The District Consumer Disputes Redressal Commission-VIII (Central), Delhi, comprising Divya Jyoti Jaipuriar (President) and Dr. Rashmi Bansal (Member), has held Punjab & Sind Bank liable for deficiency in service for failing to reverse ₹10,000 debited from a consumer's account in a failed ATM transaction where no cash was dispensed. The Commission observed that marking the...
Bank Liable For Delaying Release Of Deceased Depositor's Funds To Elderly Husband: Ernakulam Consumer Commission
The District Consumer Disputes Redressal Commission, Ernakulam, comprising President D.B. Binu and Members V. Ramachandran and Sreevidhia T.N., has held Bank of India guilty of deficiency in service and unfair trade practice for subjecting an elderly customer to repeated visits and procedural hurdles before releasing funds lying in his deceased wife's account. Observing that...
229 Posts Needed To Strengthen Consumer Commissions In Kerala; High Court Seeks Govt Progress Report
The Kerala High Court on Wednesday (10 September) directed the State government to apprise the progress made towards creating 229 posts for the purpose of infrastructural development of Consumer Dispute Redressal Commissions across the State, including the State Commission. The Division Bench comprising Chief Justice Soumen Sen and Justice Syam Kumar V. M issued the order while considering a...