Consumer Cases
Bajaj Allianz Can't Reject House Collapse Claim Once Insured Establishes Subsidence As Covered Peril: J&K Consumer Commission
The J&K State Consumer Disputes Redressal Commission, Srinagar, comprising President Smt. Nighat Sultana and Member Sh. Maheep Gupta, has dismissed an appeal filed by Bajaj Allianz General Insurance Company Ltd., holding that once an insured establishes that the loss was caused by the covered peril of land subsidence, the burden shifts to the insurer to prove otherwise. The...
Kapoor Jewellers Liable To Return Customer's 32 Grams Of Gold; Legal Heirs Can't Escape Liability: Kangra Consumer Commission
The District Consumer Disputes Redressal Commission, Kangra at Dharamshala, Himachal Pradesh, comprising President Hemanshu Mishra and Members Arti Sood and Narayan Thakur, has held the legal heirs of a deceased jeweller and another family member jointly and severally liable for deficiency in service and unfair trade practice after they failed to return a customer's gold entrusted for...
Tata AIG Can't Repudiate Fire Insurance Claims By Treating Standard Kashmiri Buildings As 'Kutcha Constructions': J&K Consumer Commission
The Jammu & Kashmir State Consumer Disputes Redressal Commission, Srinagar, comprising President (O) Smt. Nighat Sultana and Member Mr. Maheep Gupta, has held Tata AIG General Insurance Co. Ltd. guilty of deficiency in service for repudiating fire insurance claims on the ground that the insured premises were "kutcha constructions". Observing that wooden plank roofs covered with CGI sheets...
Gauhati High Court Stays Recruitment To Assam State Consumer Commission, Says Process Prima Facie Contrary To SC Directions
The Gauhati High Court has stayed the recruitment process for appointment to the post of Non-Judicial Member of the Assam State Consumer Disputes Redressal Commission, holding that the selection process appeared, prima facie, to have been initiated in breach of directions issued by the Supreme Court concerning the Consumer Protection Rules, 2020.Justice Kaushik Goswami passed the interim order...
Ownership Transfer Between Insured Siblings No Ground To Deny Full Insurance Claim: J&K Consumer Commission
The Jammu & Kashmir State Consumer Disputes Redressal Commission, Srinagar, comprising President (O) Smt. Nighat Sultana and Member Mr. Maheep Gupta, held Oriental Insurance Company Ltd. liable to indemnify the entire insured loss despite one of the joint policyholders transferring his share in the insured property to his sister before the loss. The Commission observed that the transfer...
Vivo Liable For Deficiency In Service; Aligarh Consumer Court Orders Refund Of Defective Smartphone
The District Consumer Disputes Redressal Commission, Aligarh, comprising President Shri Hasnain Qureshi and Member Smt. Purnima Singh Rajpoot, held that a manufacturer cannot escape liability merely by failing to contest a consumer complaint. Observing that the complainant's affidavit and documentary evidence remained unrebutted, the Commission held Vivo Mobile India Pvt. Ltd....
Identical Packaging, Different Charges: Chandigarh Consumer Commission Holds Domino's Liable
The District Consumer Disputes Redressal Commission-II, U.T. Chandigarh, comprising President Pawanjit Singh and Member Brij Mohan Sharma, has held Domino's Pizza (Jubilant Foodworks Limited) liable for unfair trade practice and deficiency in service for levying packaging charges exclusively on home delivery orders while using identical packaging for takeaway and dine-in orders...
Contradictions In Medical Records: NCDRC Holds Max Hospital, Cardiologist Liable For Medical Negligence
The National Consumer Disputes Redressal Commission (NCDRC), comprising Dr. Inderjit Singh, Presiding Member, and Mr. Shashi Nandkeolyar, Member, upheld the finding of medical negligence against cardiologist Dr. Sudheer Saxena and held Max Super Specialty Hospital, Mohali, vicariously liable for the negligent treatment that resulted in the patient's death. The Commission observed that...
Retailers Can Charge Separately For Plain Carry Bags Without Logo: Rajasthan State Commission
The Rajasthan State Consumer Disputes Redressal Commission, comprising Urmila Verma (Member-Judicial) and Karuna Jain (Member), has held that retailers are entitled to charge consumers separately for plain carry bags that do not bear their logo, advertisement, or promotional material, observing that such carry bags constitute independent goods and that charging a reasonable price for...
J&K State Commission Holds United India Insurance Liable For Wrongfully Repudiating Excavator Damage Claim
The Jammu & Kashmir State Consumer Disputes Redressal Commission, Srinagar, comprising President Smt. Nighat Sultana and Member Sh. Maheep Gupta, has held United India Insurance Company Ltd. liable for wrongfully repudiating an excavator damage insurance claim by merely invoking the policy exclusion relating to "normal wear and tear" without producing evidence to establish that the...
Consumer Cases Monthly Digest: July 2026
Supreme Court IBC Moratorium Against Company Doesn't Bar Consumer Complaints Against Promoters, Directors : Supreme Court Cause Title: TEJAS J. SHAH & AMISHA T. SHAH & ORS. VERSUS MANTRI TECHNOLOGY CONSTELLATIONS PVT.LTD. (NOW KNOWN AS BUOYANT TECHNOLOGY CONSTELLATIONS PVT.LTD.) & ORS. Citation: 2026 LiveLaw (SC) 723 The Supreme Court on Monday (July 27)...
Suit's Colour Faded Within A Month: Kupwara Consumer Commission Holds Peter England Liable
The District Consumer Disputes Redressal Commission, Kupwara, comprising President Peerzada Qousar Hussain and Member Ms. Nyla Yaseen, held Peter England liable for deficiency in service and unfair trade practice after finding that the company failed to address the complainant's grievance regarding a defective summer suit whose colour faded within a month of normal use. Facts:The...